Digitalization of IT services: the evolution of support at SCM Group

On the stage of the "Explore the future of IT" during Ivanti Live! on May 8 at Galleria Campari, we presented a concrete testimony of of an ITSM project that demonstrated its real value to users and the entire company.

it has been discussed by Andrea Landini, CIO of SCM Group, who told the audience about the complex IT services digitalization plan undertaken with the aim of evolving the company's support model.

The SCM Group IT team started centralizing asset management and their associated systems on a single platform to have an initial full understanding of the scope of work in progress.

On this verified tracking he then laid the foundation to reduce the dispersion that was occurring regarding the incident reporting and IT request management.

The self-service portal on the ITSM Ivanti platform is nothing more than the final output of a long process that has led to the review and translation of IT processes into a digital support system. This was done to improve both the delivery of IT services and the relationship with SCM users, who are now better assisted with their support requests

Our ITIL expertises have been helpful in this complex process of translation