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Digitize business
processes and functions.

We transform processes and functions into digital services
to increase their efficiency and accessibility.

Le nostre esigenze

Digitize business
processes and functions.

We transform processes and functions into digital services
to increase their efficiency and accessibility.

Recognizing the new digital work environment demanded by the emergence of the past two years, many companies are looking at process digitization as a permanent solution.

If the goal is to release people from offices and physical facilities and create an environment within which information is at the center of the system, the introduction of digital technologies may not be enough.

Processes must be completely rethought in order to be optimized. Otherwise, inefficiencies will increase. If we limit ourselves, for example, to dematerialize them, we could still use "physical" requests or approvals: hidden costs would rise, adding to those of technological investment.

We shorten distances with employees and customers by making business functions (IT, HR, AFC, Customer Service, Risk&Compliance, Facility Management, etc.) accessible via digital services. We don’t just bring their processes to a digital platform, we redesign them to make them more efficient, measurable and upgradeable.

We allow access free of time limits, space and tools used and increase productivity, freeing the time of the people involved, who find themselves following agile, dedicated and automated paths to quickly achieve their goals.

Recognizing the new digital work environment demanded by the emergence of the past two years, many companies are looking at process digitization as a permanent solution.

If the goal is to release people from offices and physical facilities and create an environment within which information is at the center of the system, the introduction of digital technologies may not be enough.

Processes must be completely rethought in order to be optimized. Otherwise, inefficiencies will increase. If we limit ourselves, for example, to dematerialize them, we could still use "physical" requests or approvals: hidden costs would rise, adding to those of technological investment.

We shorten distances with employees and customers by making business functions (IT, HR, AFC, Customer Service, Risk&Compliance, Facility Management, etc.) accessible via digital services. We don’t just bring their processes to a digital platform, we redesign them to make them more efficient, measurable and upgradeable.

We allow access free of time limits, space and tools used and increase productivity, freeing the time of the people involved, who find themselves following agile, dedicated and automated paths to quickly achieve their goals.

WHY IS YOUR COMPANY
STRUGGLING TO IMPROVE?

It's the same as before, but in digital

It is not just a question of incorporating new technologies, but also of making a thorough review of the way we work. Otherwise you risk making investments without an adequate cost/benefit ratio.

Change is not driven

People find themselves dealing with new tools imposed from above. They have to make additional efforts and do not understand the reasons for doing so.

Does not measure and does not improve

The lack of structuring of processes and their results does not allow to measure them in a unique way. And consequently to identify the room for improvement.

Does not optimize the costs

Without a process analysis it is difficult to identify the manual and repetitive actions that can be eliminated through automation, thus freeing up human, financial and material resources.

Why is your company struggling to improve?

It's the same as before, but in digital

It is not just a question of incorporating new technologies, but also of making a thorough review of the way we work. Otherwise you risk making investments without an adequate cost/benefit ratio.

Change is not driven

People find themselves dealing with new tools imposed from above. They have to make additional efforts and do not understand the reasons for doing so.

Does not measure and does not improve

The lack of structuring of processes and their results does not allow to measure them in a unique way. And consequently to identify the room for improvement.

Does not optimize operating costs

Without a process analysis it is difficult to identify the manual and repetitive actions that can be eliminated through automation, thus freeing up human, financial and material resources.

HOW WEGG APPROACHES IT:

To digitize business processes and functions, WEGG adopts the following strategy:

03-e1 icona1
Analysis of intra and cross-functional processes

The first step to digitize business function processes is to analyze the intrinsic relationship between required processes, functions, and outputs. The processes, in fact, can be intra-functional, that is, included in the development of a single function or inter-functional, or subjected to the delivery and control of certain responsibilities of the organization.

The provision of services for a single function may require the activation of multiple processes (including other business functions) or require a single process to manage the provision of multiple services. We create a map of relationships, even at the level of business systems and tools.

03-e1 icona2
Analysis of the needs of the people involved

In our analysis we include the people involved, to understand their role within business processes. Then the users of the service - internal users and customers - and the back-office figures, who are responsible for providing the service. Through interviews and direct observation, we understand their needs and measure the effort they have to make to achieve their goals. How many and which steps are required? How many of them are low value-added and could be assigned to automatisms? How do take-over, management and approval workflows affect delivery times?

03-e1 icona3
Matching to create a consistent and integrated user experience

Simplifying is the essence of digitization: we make a match between processes and needs, reviewing the first over the second so that the people involved have to make the least effort.

We create a digital platform from which the user - through a single interface - can select what he needs and collaborate easily with colleagues, automatically triggering the processes and relationships necessary to produce it. We are certified professionals in Service Management, so we have experience in structuring processes for efficiency, effectiveness and quality.

03-e1 icona4
Integration with business systems

We make sure that business systems are integrated with the revised processes and that they can interact automatically to speed up the completion of tasks and the delivery of services.

03-e1 icona5
Advertising and change management

Change is driven in the company, with the application of Change Management best practices and the constant involvement of people. We share the benefits that digitalization can bring to their daily lives with moments of sharing and training.

The design of the software follows the UX principles, in order to facilitate navigation and create informative and eye-catching videos to encourage use. In this way we make business functions accessible 24/7 and from any device, facilitate collaboration between those who have to manage tasks and simplify the request for services by end users with a single access point.

HOW WEGG APPROACHES IT:

To effectively digitize business processes and functions, WEGG adopts the following strategy:

03-e1 icona1
Analysis of intra and cross-functional processes

The first step to digitize business function processes is to analyze the intrinsic relationship between required processes, functions, and outputs. The processes, in fact, can be intra-functional, that is, included in the development of a single function or inter-functional, or subjected to the delivery and control of certain responsibilities of the organization.

The provision of services for a single function may require the activation of multiple processes (including other business functions) or require a single process to manage the provision of multiple services. We create a map of relationships, even at the level of business systems and tools.

03-e1 icona2
Analysis of the needs of the people involved

In our analysis we include the people involved, to understand their role within business processes. Then the users of the service - internal users and customers - and the back-office figures, who are responsible for providing the service. Through interviews and direct observation, we understand their needs and measure the effort they have to make to achieve their goals. How many and which steps are required? How many of them are low value-added and could be assigned to automatisms? How do take-over, management and approval workflows affect delivery times?

03-e1 icona3
Matching to create a consistent and integrated user experience

Simplifying is the essence of digitization: we make a match between processes and needs, reviewing the first over the second so that the people involved have to make the least effort.

We create a digital platform from which the user - through a single interface - can select what he needs and collaborate easily with colleagues, automatically triggering the processes and relationships necessary to produce it. We are certified professionals in Service Management, so we have experience in structuring processes for efficiency, effectiveness and quality.

03-e1 icona4
Integration with business systems

We make sure that business systems are integrated with the revised processes and that they can interact automatically to speed up the completion of tasks and the delivery of services.

03-e1 icona5
Advertising and change management

Change is driven in the company, with the application of Change Management best practices and the constant involvement of people. We share the benefits that digitalization can bring to their daily lives with moments of sharing and training.

The design of the software follows the UX principles, in order to facilitate navigation and create informative and eye-catching videos to encourage use. In this way we make business functions accessible 24/7 and from any device, facilitate collaboration between those who have to manage tasks and simplify the request for services by end users with a single access point.

03-e logoWfondo_wrapped

THE BENEFITS OF OUR APPROACH:

Reduction
of operating
costs
We optimize the time management of back-office staff.
  • elimination of paper and reduction of bureaucracy

 

  • automation of repetitive processes without any
    added value

 

  • time management
    approval
    and control tools
Greater
transparency

We provide visibility into process consistency and progress.

  • structured workflows that comply with corporate
    compliance policies

 

  • data entry subject to compliance with requirements

 

  • automatic aggregation of reports and constant monitoring of the progress of activities/requests
More
satisfied
users

We optimize the time and effort dedicated to the use of technologies.

  • UX-friendly paths from a single access interface
  •  tempistiche ottimizzate
    di erogazione e collaborazione

     

  • SLA indicators to monitor service quality
 
  • visibility on the progress of requests
Increased accessibility

We give people access to digital services anytime, anywhere. 

  •  web interface accessible 24/7 and from any device
 
  • automation of recurring requests with production of required documents
 
  • easy navigation and suitable for any level of digital competence
Measurability

We transform business functions into measurable and upgradable services.

  •  measurement of process efficiency in relation to product outputs
 
  • possibility of comparison and analysis of deviations
 
  • automatic generation of reports with overview and detail
03-e logoWfondo_wrapped

THE BENEFITS OF OUR APPROACH:

Reduction
of operating
costs

We optimize the time management of back-office staff.

  • elimination of paper and reduction of bureaucracy
  • automation of repetitive processes without any added value
  • time management
    approval
    and control tools
Greater
transparency

We provide visibility into process consistency and progress.

  • structured workflows that comply with corporate
    compliance policies
  • data entry subject to compliance with requirements
  • automatic aggregation of reports and constant monitoring of the progress of activities/requests
More
satisfied
users

We optimize the time and effort dedicated to the use of technologies.

  • UX-friendly paths from a single access interface
  •  optimized timing of delivery and collaboration
  • SLA indicators to monitor service quality
  • visibility on the progress of requests
Increased accessibility

We make sure that people can enjoy digital services at any time and from any place

  • web interface accessible 24/7 and from any device
  • automation of recurring requests with production of required documents
  • easy navigation and suitable for any level of digital competence
Measurability

We transform business functions into services that can be monitored, measured and improved

  • measurement of process efficiency in relation to product outputs
  • possibility of comparison and analysis of deviations
  • automatic generation of reports with overview and detail

Would you like to digitize business processes and functions?

Contact us for a consultation!

Would you like to digitize business processes and functions?

CONTACT US FOR A
CONSULTATION!

THE SERVICES WE PROVIDE:

We digitize the delivery of business services to manage them more effectively and increase the satisfaction of the people involved.

We improve the digital experience of people using business services.

We use Artificial Intelligence to increase the timeliness and perceived quality of business services.

THE SERVICES WE PROVIDE:

We digitize the delivery of business services to manage them more effectively and increase the satisfaction of the people involved.

We improve the digital experience of people using business services.

We use Artificial Intelligence to increase the timeliness and perceived quality of business services.