We enable self-service deployment to provide IT resources in a fast and controlled way.
We enable self-service deployment to provide IT resources in a fast and controlled way.
Organizations would like a flexible technology environment, that can adapt and respond quickly to changing business needs. To do so, IT should provide just-in-time access to infrastructure and applications and ensure seamless service delivery.
There are two solutions, both of which are critical: in a brokered model, in which IT acts as an intermediary, approvals, manual processes and the provision of services require long time because of staffalready burdened by requests.
In a direct model, in which users are left complete autonomy of procurement, you risk losing control over activations and spending, generating shadow IT, with security and budget risks.
We help businesses by enabling ITaaS models (IT as-a-Service) by structuring and configuring a self-service IT portal that can quickly deliver IT resources and services to end users.
The visibility and control of spending and uses promote governance and the identification of best practices of services provided, offering superior quality experiences.
Organizations would like a flexible technology environment, that can adapt and respond quickly to changing business needs. To do so, IT should provide just-in-time access to infrastructure and applications and ensure seamless service delivery.
There are two solutions, both of which are critical: in a brokered model, in which IT acts as an intermediary, approvals, manual processes and the provision of services require long time because of staffalready burdened by requests.
In a direct model, in which users are left complete autonomy of procurement, you risk losing control over activations and spending, generating shadow IT, with security and budget risks.
We help businesses by enabling ITaaS models (IT as-a-Service) by structuring and configuring a self-service IT portal that can quickly deliver IT resources and services to end users.
The visibility and control of spending and uses promote governance and the identification of best practices of services provided, offering superior quality experiences.
It can take days or even weeks before a business unit’s request for resource or service activation is taken care of. The number of projects can be overwhelming and it is often difficult to quickly determine the best path to follow.
Most IT teams actually operate where they are constantly being asked to do more with less resources. Failure to standardize hybrid IT environments does not allow to automate recurring tasks.
Users are distributed geographically and with different organizational models, so without a centralized control tool on the required services and the expenses they generate it is difficult to establish governance best practices.
People always have to go through IT and they do it through unstructured tools (email, phone), which do not allow to track in an overview the times of taking charge, the progress of the processes and the results.
It can take days or even weeks before a business unit’s request for resource or service activation is taken care of. The number of projects can be overwhelming and it is often difficult to quickly determine the best path to follow.
Most IT teams actually operate where they are constantly being asked to do more with less resources. Failure to standardize hybrid IT environments does not allow to automate recurring tasks.
Users are distributed geographically and with different organizational models, so without a centralized control tool on the required services and the expenses they generate it is difficult to establish governance best practices.
People always have to go through IT and they do it through unstructured tools (email, phone), which do not allow to track in an overview the times of taking charge, the progress of the processes and the results.
To help companies structure a self-service IT portal, WEGG adopts the following strategy:
Standardization of hybrid environments
Whereas in the past there were two components involved, the monolithic application and the server, today there are dozens of microservices on distributed infrastructures. Given the coexistence of on-premises and cloud distributed infrastructures, even between multiple vendors, the first step is to standardize and centralize their management in a single platform, from which to have full visibility on usage and spending.
What is needed is the continuous availability of constantly updated HW, SW and cloud inventories, aggregated and normalized from multiple sources and integration with contractual and financial data: in this way you have – in a single view – all the necessary information to plan renewals and optimize any waste.
Structuring of IT Service Management and DevOps processes
The second step is to analyze the workflows of IT staff involved in delivering IT resources and services. We try to structure policies and processes, reviewing existing workflows according to the best practice of IT Service Management and DevOps, to make them more efficient, measurable and improvable.
We then bring the revised processes to a digital platform from which we manage the delivery of resources and services through a single interface for the end user, from which you can easily advance and monitor your requests.
Setting up a self-serviceportal
Through the portal, we allow users to select the desired services from a service catalog, which can be "fixed" or "dynamic". For example, we can provide automatic provisioning of applications as part of the service distribution and set limited choices depending on the membership of a certain group (e.g. less sophisticated users).
Development teams can independently request new virtual machines or cloud instances, as well as their infrastructure resources, without having to involve IT.
Delivery automation
After having prepared a catalogue of standardized and available services through a self-service interface, we automate delivery, to reduce costs and improve service quality. We free IT from cumbersome manual processes, automating the deployment of new workloads or applications.
We don’t limit ourselves to provisioning, but we automatically manage lthe the entire service lifecycle: initial request, approval,attribute governance to meet corporate identification standards, resource modification/disposal. At each step the parts in the game are notified and close to the expiration date, the system automatically alerts administrators and owners and provides for the renewal with a click, avoiding continuing to pay for resources no longer needed.
When making the request, the user can select a set of information (CPU number, amount of memory, storage level, SLA, applicability of specific company standards and the required deadline). For each requested service, we also provide an estimate of the annual cost, which is dynamic depending on the elements included in the request.
We can set quota-based approval flows: If the service is within the organization’s (or user’s) quota, the process continues automatically, otherwise it can generate a rejection or require additional approval levels. This allows us to maintain full control of spending and to analyse and identify cost optimization practices.
To help companies structure a self-service IT portal, WEGG adopts the following strategy:
Standardization of hybrid environments
Whereas in the past there were two components involved, the monolithic application and the server, today there are dozens of microservices on distributed infrastructures. Given the coexistence of on-premises and cloud distributed infrastructures, even between multiple vendors, the first step is to standardize and centralize their management in a single platform, from which to have full visibility on usage and spending.
What is needed is the continuous availability of constantly updated HW, SW and cloud inventories, aggregated and normalized from multiple sources and integration with contractual and financial data: in this way you have – in a single view – all the necessary information to plan renewals and optimize any waste.
Structuring of IT Service Management and DevOps processes
The second step is to analyze the workflows of IT staff involved in delivering IT resources and services. We try to structure policies and processes, reviewing existing workflows according to the best practice of IT Service Management and DevOps, to make them more efficient, measurable and improvable.
We then bring the revised processes to a digital platform from which we manage the delivery of resources and services through a single interface for the end user, from which you can easily advance and monitor your requests.
Setting up a self-serviceportal
Through the portal, we allow users to select the desired services from a service catalog, which can be "fixed" or "dynamic". For example, we can provide automatic provisioning of applications as part of the service distribution and set limited choices depending on the membership of a certain group (e.g. less sophisticated users).
Development teams can independently request new virtual machines or cloud instances, as well as their infrastructure resources, without having to involve IT.
Delivery automation
After having prepared a catalogue of standardized and available services through a self-service interface, we automate delivery, to reduce costs and improve service quality. We free IT from cumbersome manual processes, automating the deployment of new workloads or applications.
We don’t limit ourselves to provisioning, but we automatically manage lthe the entire service lifecycle: initial request, approval,attribute governance to meet corporate identification standards, resource modification/disposal. At each step the parts in the game are notified and close to the expiration date, the system automatically alerts administrators and owners and provides for the renewal with a click, avoiding continuing to pay for resources no longer needed.
When making the request, the user can select a set of information (CPU number, amount of memory, storage level, SLA, applicability of specific company standards and the required deadline). For each requested service, we also provide an estimate of the annual cost, which is dynamic depending on the elements included in the request.
We can set quota-based approval flows: If the service is within the organization’s (or user’s) quota, the process continues automatically, otherwise it can generate a rejection or require additional approval levels. This allows us to maintain full control of spending and to analyse and identify cost optimization practices.
We reduce provisioning time with automation.
We free IT staff from manual and repetitive tasks.
We allow the identification of optimization best practices.
We configure UX friendly self-service portals.
We reduce provisioning time with automation.
We free IT staff from manual and repetitive tasks.
We allow the identification of optimization best practices.
We configure UX friendly self-service portals.
Would you like to provide resources and services through a self-service IT portal?
Would you like to provide resources and services through a self-service IT portal?
OUR OFFICES
OUR OFFICES
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MILAN
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ROME
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