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My needs

Simplify the adoption of digital.

We make it easier for people to access digital tools and services.

My needs

Simplify the adoption of digital.

We make it easier for people to access digital tools and services.

Governments are bringing digital inclusion to the centre of the debate: citizens' digital skills allow them to exercise digital citizenship rights. To actively participate in decision making, communicating, working and enjoying digital services.

According to the DESI 2021 report, Italy is in the last positions in Europe regarding digital skills. There are gaps that are not only infrastructural, but also sociological, economic, cultural, generational and gender.

Companies, public and private, are rethinking processes and relationships with their users in order to be more effective and performing, but the adoption of technology is difficult for the people involved. The difficulties are such that they prefer to resort to the traditional methods, nullifying the investments made.

We shorten distances with employees and customers by making business functions (IT, HR, AFC, Customer Service, Risk&Compliance, Facility Management, etc.) accessible via digital services. We don’t just bring their processes to a digital platform, we redesign them to make them more efficient, measurable and upgradeable.

We simplify the relationship between companies, internal users and customers through the design of technologies that focus on people’s experience and encourage them to adopt digital. We do this by studying easy access and navigation modes, tailored to their needs.

Governments are bringing digital inclusion to the centre of the debate: citizens' digital skills allow them to exercise digital citizenship rights. To actively participate in decision making, communicating, working and enjoying digital services.

According to the DESI 2021 report, Italy is in the last positions in Europe regarding digital skills. There are gaps that are not only infrastructural, but also sociological, economic, cultural, generational and gender.

Companies, public and private, are rethinking processes and relationships with their users in order to be more effective and performing, but the adoption of technology is difficult for the people involved. The difficulties are such that they prefer to resort to the traditional methods, nullifying the investments made.

We simplify the relationship between companies, internal users and customers through the design of technologies that focus on people’s experience and encourage them to adopt digital. We do this by studying easy access and navigation modes, tailored to their needs.

WHY DO YOUR USERS STRUGGLE TO USE NEW DIGITAL TOOLS?

They have low digital skills

If we consider that 16.3% of the population has never used the Internet, the use of advanced digital technologies can seem an insurmountable obstacle.

There is an inter-generational gap

Digital natives, digital immigrants, late digital: each generation has different approaches to technology. It is often difficult to find a common path.

The complexity is demotivating

The tools present procedures that require high cognitive effort. People, even if they try, become demotivated by the complexity of operations.

The benefits are not clear

People do not fully perceive the advantages of switching to digital technologies and do not see the reason for having to leave their «comfort zone».

Quali situazioni relative alla gestione dei device dovrebbero metterti in allarme?

They have low digital skills

If we consider that 16.3% of the population has never used the Internet, the use of advanced digital technologies can seem an insurmountable obstacle.

C’è un gap inter- generazionale

Digital natives, digital immigrants, late digital: each generation has different approaches to technology. It is often difficult to find a common path.

The complexity is demotivating

The tools present procedures that require high cognitive effort. People, even if they try, become demotivated by the complexity of operations.

The benefits are not clear

People do not fully perceive the advantages of switching to digital technologies and do not see the reason for having to leave their «comfort zone».

HOW WEGG APPROACHES IT:

To simplify digital adoption for users, WEGG adopts this strategy:

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Understanding of users and their needs

We believe that technology must be at the service of those who use it: we start from an assessment that, through direct observation, interviews and qualitative research, maps the needs of all interested parties. This helps us get a complete impression of how to structure the different elements that characterize the user experience.

Let’s think about efficiency, perspicuity and reliability. How can users solve their tasks without unnecessary effort? When do they feel in control of the interaction? What makes them uncomfortable? We don’t stop at pragmatic usefulness and usability, we also take into account the more subjective aspects of the user experience, those related to creativity, stimulation and motivation.

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Design of digital technology

Starting from the analysis of users' needs, we review the processes that involve them in order to create the most direct path possible, without the possibility of dispersion or superstructure. We design a technology with a single access point: the user has to enter the required input, choosing it among those related to his tasks or requests. His intervention, where possible, is minimized with the inclusion of automatisms able to speed up the activities or quickly get the required services. The more the user, be it an employee requesting services or an end customer, finds the task attractive and easy to perform, the more likely he is willing and tempted to repeat it. We always start from the principle that technology must be accessible to everyone, whatever its level of digital competence: design takes into account the needs of users, but we facilitate its use with guided and intuitive navigation, incomprehension-proof.

Test e validazione UX

We do not come into the company with the finished product: we make prototypes that are submitted to potential users, so as to test users' satisfaction and measure UX several times. In the following months we plan moments of involvement of people to bring them closer to the tool, sharing also the best practices of use. Such as KPI measurement dashboards, which can be set taking into account the organization and display preferences of each person’s data.

HOW WEGG APPROACHES IT:

To simplify digital adoption for users, WEGG adopts this strategy:

03-e1 icona2

Understanding of users and their needs

We believe that technology must be at the service of those who use it: we start from an assessment that, through direct observation, interviews and qualitative research, maps the needs of all interested parties. This helps us get a complete impression of how to structure the different elements that characterize the user experience. Let’s think about efficiency, perspicuity and reliability. How can users solve their tasks without unnecessary effort? When do they feel in control of the interaction? What makes them uncomfortable? We don’t stop at pragmatic usefulness and usability, we also take into account the more subjective aspects of the user experience, those related to creativity, stimulation and motivation.
03-e4 icona1_wrapped

Design of digital technology

Starting from the analysis of users' needs, we review the processes that involve them in order to create the most direct path possible, without the possibility of dispersion or superstructure. We design a technology with a single access point: the user has to enter the required input, choosing it among those related to his tasks or requests. His intervention, where possible, is minimized with the inclusion of automatisms able to speed up the activities or quickly get the required services. The more the user, be it an employee requesting services or an end customer, finds the task attractive and easy to perform, the more likely he is willing and tempted to repeat it. We always start from the principle that technology must be accessible to everyone, whatever its level of digital competence: design takes into account the needs of users, but we facilitate its use with guided and intuitive navigation, incomprehension-proof.
03-e1 icona5
Advertising and change management
We do not come into the company with the finished product: we make prototypes that are submitted to potential users, so as to test users' satisfaction and measure UX several times. In the following months we plan moments of involvement of people to bring them closer to the tool, sharing also the best practices of use. Such as KPI measurement dashboards, which can be set taking into account the organization and display preferences of each person’s data.
03-e logoWfondo_wrapped

THE BENEFITS OF OUR APPROACH:

ROI
Insured

We value digital investment by ensuring full adoption in users.

  • elimination of paper and reduction of bureaucracy
  • automation of repetitive processes without any
    added value
  • automation of repetitive processes without any
    added value
High
usability

We make sure that the approach to technologies is always positive.

  • high ease of use
  • UX friendly interfaces and navigation
  • prototyping and testing the tool with early adopters
  • revised flows to achieve goals in less time and with less effort
More
satisfied
users

We optimize the time and efforts dedicated to the use of technologies

  • automation of repetitive tasks and requests
  • guided paths from a single access Interface
  • automatic aggregation of reports and constant monitoring of the progress of activities/ requests
Increase Digital Skills

We make sure that everyone can access the benefits of digitalisation

  • simplified and error-proof navigation
  • staff training
  • stop by step guide of the correct approaches
03-e logoWfondo_wrapped

THE BENEFITS OF OUR APPROACH:

ROI
Insured
We value digital investment by ensuring full adoption in users.
  • elimination of paper and reduction of bureaucracy
  • automation of repetitive processes without any
    added value
  • automation of repetitive processes without any
    added value
High
usability
We make sure that the approach to technologies is always positive.
  • high ease of use

  • UX friendly interfaces and navigation

  • prototyping and testing the tool with early adopters

  • revised flows to achieve goals in less time and with less effort
Reduction
of operating
costs

We increase the productivity of people involved in service delivery.

  • automation of repetitive tasks and requests

  • guided paths from a single access Interface

  • automatic aggregation of reports and constant monitoring of the progress of activities/ requests
Democratization of the service

We allow 24/7 accessibility and autonomy in requesting services.

  • simplified and error-proof navigation

  • staff training

  • stop by step guide of the correct approaches

Would you like to make the adoption of digital tools easier?

CONTACT US FOR A
CONSULTATION!

Would you like to make digital adoption easier for your users?

CONTACT US FOR A
CONSULTATION!

THE SERVICES WE PROVIDE:

We digitize the delivery of business services to manage them more effectively and increase the satisfaction of the people involved.

We improve the digital experience of people using business services.

We use Artificial Intelligence to increase the timeliness and perceived quality of business services.

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THE SERVICES WE PROVIDE:

We digitize the delivery of business services to manage them more effectively and increase the satisfaction of the people involved.


We improve the digital experience of people using business services.


We use Artificial Intelligence to increase the timeliness and perceived quality of business services.