That's how it works for IT clairvoyance: if you want to support, understand and react to any kind of change, you need data on configuration controlled objects (CIs).
They are part of a service, so the CMDB is the crystal ball that tells you how they connect with each other, in many small invisible threads woven together with the art of Service Dependency Mapping. This ancient art of divination engages IT teams around the world, but with the varying speeds of the IT planets, hand-population risks chasing scenarios that are still light years away.
According to recent sources, 78 per cent of the CMDB's effectiveness suffers from poor data quality due to manual updates. But if the problem is only tracking, why not recover speed by automating service mapping technologies?
It sounds easy, but in reality there are important backlogs that do not get projects off the ground, such as complicated implementations, system integrations and not least high costs.
We will see together how to put the right relationship mapping technology at the service of our CMDB, avoiding all kinds of problems!
Find out how to put the right mapping technology to work for your CMDB!
Resta aggiornato sulle situazioni per cui è vantaggioso rivedere i contratti!
We are going to look at the challenges of populating the CMDB,, including the discovery of hybrid environments.
We will delve into the impact that poor data quality has on the availability, evolution and management of IT services
We will see the native features that Service Mapping technology must have in order to respond effectively to requirements.
We will show concrete use cases where the technology Ivanti Neurons for Service Mapping is able to make a difference in terms of cost and effort.
Speaker
Francesco Clabot, CTO of WEGG and ITSM lecturer at the University of Padua
Experienced consultant in grounding IT service automation projects, helps our customers to:
Would you like to successfully automate the mapping of IT relations?
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