We enable business functions via digital services.
Digital has a central role in strengthening the resilience of the company: it can preserve and enable all those vital processes that companies must ensure daily to serve their users and customers, even in situations where people, offices and infrastructure are relocated.
Bringing business functions to digital therefore has the advantage of facilitating service requests and their completion, from wherever the people involved operate . But companies are struggling: more processes can create a service and more services can result from a single process, involving more functions.
How can they digitally tie processes to services and make their delivery as efficient as possible, without complicated approval workflows? The bureaucracy and slowness that penalizes physical processes - phone calls, e-mails, reshuffles between offices - must be optimized.
Digital has a central role in strengthening the resilience of the company: it can preserve and enable all those vital processes that companies must ensure daily to serve their users and customers, even in situations where people, offices and infrastructure are relocated.
Bringing business functions to digital therefore has the advantage of facilitating service requests and their completion, from wherever the people involved operate . But companies are struggling: more processes can create a service and more services can result from a single process, involving more functions.
How can they digitally tie processes to services and make their delivery as efficient as possible, without complicated approval workflows? The bureaucracy and slowness that penalizes physical processes - phone calls, e-mails, reshuffles between offices - must be optimized.
With our Business Service Management service, we structure the delivery of services to internal users and customers on a digital platform, to supportoperations and business on an ongoing basis.
In this way we optimize the time of the people involved and improve the service delivery and the satisfaction of users thanks to the ability to measure and evaluate them in a unified perspective.
With our Business Service Management service, we structure the delivery of services to internal users and customers on a digital platform, to supportoperations and business on an ongoing basis.
In this way we optimize the time of the people involved and improve the service delivery and the satisfaction of users thanks to the ability to measure and evaluate them in a unified perspective.
Your users and customers must waste time untangling across multiple contact points to benefit from services. In the case of transversal services, the effort is multiplied because they have to contact each of the functions involved.
Has the request been processed? How long will it take to complete it? The user has no visibility. Lengthy approval processes, with transitions from one office to another, increase his dissatisfaction.
The fact that the processes for providing services are not structured does not allow them to be measured in a unitary perspective. What can you review to improve? There is no data in hand to do so with certainty.
People assigned to service delivery spend a large part of their time in routine activities - data entry, document production, approval management - easily automated.
Your users and customers must waste time untangling across multiple contact points to benefit from services. In the case of transversal services, the effort is multiplied because they have to contact each of the functions involved.
Has the request been processed? How long will it take to complete it? The user has no visibility. Lengthy approval processes, with transitions from one office to another, increase his dissatisfaction.
The fact that the processes for providing services are not structured does not allow them to be measured in a unitary perspective. What can you review to improve? There is no data in hand to do so with certainty.
People assigned to service delivery spend a large part of their time in routine activities - data entry, document production, approval management - easily automated.
Although IT is responsible for providing business support services and best practices such as ITIL already exist to structure these activities according to the principles of quality, efficiency and user satisfaction, companies tend to overlook the value of these practices, when applied to other business functions. Business Service Management was born from this vision, that is from the desire to continuously improve thanks to the use of IT technology and best practices. To get to this point, you should:
Every business function is a well-defined island in its processes (tools, workflows, resources involved, budgets), which intersect to create user services. Since in most cases you still rely on manual inputs such as phone calls and emails, making it impossible to track them, you should identify internal relationships and links, so as to identify redundancies and inefficient processes.
Choose the right digital technology, customizable according to your needs. It must be easily accessible to your users, facilitate collaboration, provide a single intuitive interface from which to manage their requests, selectable from a catalog. Automatically trigger and relate the various processes, so that the user sees only the final outputs. But above all, it must allow the measurement of agreed objectives in the provision of services, user satisfaction, offer resource management and activity based costing functions, to know the allocation of the resources and the impact of cost of every single activity on the final result.
In order to improve your relationship with users, you should be able to continuously set and verify service level indicators and quickly obtain reliable and up-to-date informations on service management from a single control panel, in order to identify possible bottlenecks in individual processes. Only in this way can you align services to the business needs of evolution and innovation, optimizing management costs and increasing the satisfaction of the people involved.
Although IT is responsible for providing business support services and best practices such as ITIL already exist to structure these activities according to the principles of quality, efficiency and user satisfaction, companies tend to overlook the value of these practices, when applied to other business functions. Business Service Management was born from this vision, that is from the desire to continuously improve thanks to the use of IT technology and best practices. To get to this point, you should:
Every business function is a well-defined island in its processes (tools, workflows, resources involved, budgets), which intersect to create user services. Since in most cases you still rely on manual inputs such as phone calls and emails, making it impossible to track them, you should identify internal relationships and links, so as to identify redundancies and inefficient processes.
Once you have identified the "unnecessary" or overly time-consuming steps, you should review them to create the most straightforward and simple user path. You should code and structure them into a standard, so that you can automate them later from a single management interface. In this operation it is advisable to rely on the ITIL framework, which has taught in the provision of IT services, and apply it to a business context.
Choose the right digital technology, customizable according to your needs. It must be easily accessible to your users, facilitate collaboration, provide a single intuitive interface from which to manage their requests, selectable from a catalog. Automatically trigger and relate the various processes, so that the user sees only the final outputs. But above all, it must allow the measurement of agreed objectives in the provision of services, user satisfaction, offer resource management and activity based costing functions, to know the allocation of the resources and the impact of cost of every single activity on the final result.
In order to improve your relationship with users, you should be able to continuously set and verify service level indicators and quickly obtain reliable and up-to-date informations on service management from a single control panel, in order to identify possible bottlenecks in individual processes. Only in this way can you align services to the business needs of evolution and innovation, optimizing management costs and increasing the satisfaction of the people involved.
We support companies in the digitalization of service delivery with a complete path: assessment, consulting, design, development, adoption and change management.
We identify the needs of the people involved, review processes, optimize and automate them within digital platforms, from which they can be measured, evaluated and improved. And we drive change in the company, thanks to people-tailored digital pathways.
We support companies in the digitalization of service delivery with a complete path: assessment, consulting, design, development, adoption and change management.
We identify the needs of the people involved, review processes, optimize and automate them within digital platforms, from which they can be measured, evaluated and improved. And we drive change in the company, thanks to people-tailored digital pathways.
We centralize the management and delivery of services.
We provide actionable information to improve the quality of services.
We simplify requests and completion of services.
We optimize the time of back office staff.
We centralize the management and delivery of services.
We provide actionable information to improve the quality of services.
We simplify requests and completion of services.
We optimize the time of back office staff.
OUR OFFICES
OUR OFFICES
PADUA
Via Arnaldo Fusinato 42, 35137
MILAN
Viale Enrico Forlanini 23, 20134
ROME
Viale Giorgio Ribotta 11, 00144
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