With the spread of remote and hybrid work models, employees are working from anywhere and at any time but expect no interruptions, whatever device they are using.
Many malfunctions could be predicted with continuous screening of devices accessing corporate resources: it would be enough to identify and solve risk factors in the performance and security of devices. Think unsupported OS, unmanaged vulnerabilities, depleted disk space.
These are problems that are easily managed, but often not solved due to lack of time and visibility on the part of IT staff, who in recent years have found themselves managing an expanded perimeter without increases in budget and resources.
We automate the work of monitoring and resolving anomalies with the support of bots and AI, designing self-healing device management systems, or self-repairing. This helps IT teams prevent malfunctions before users experience productivity throttling.
In case of complex issues, we ensure that the AI automatically opens the tickets to support, providing them with all the necessary information to be able to intervene with remote control functions.
With the spread of remote and hybrid work models, employees are working from anywhere and at any time but expect no interruptions, whatever device they are using.
Many malfunctions could be predicted with continuous screening of devices accessing corporate resources: it would be enough to identify and solve risk factors in the performance and security of devices. Think unsupported OS, unmanaged vulnerabilities, depleted disk space.
These are problems that are easily managed, but often not solved due to lack of time and visibility on the part of IT staff, who in recent years have found themselves managing an expanded perimeter without increases in budget and resources.
We automate the work of monitoring and resolving anomalies with the support of bots and AI, designing self-healing device management systems, or self-repairing. This helps IT teams prevent malfunctions before users experience productivity throttling.
In case of complex issues, we ensure that the AI automatically opens the tickets to support, providing them with all the necessary information to be able to intervene with remote control functions.
Failure to deploy the patch in applications with detected vulnerabilities can open doors to hackers. And we know the cost of holding corporate data hostage between production delays and reputation damage.
Users who experience blocking situations open tickets to support, but before support can take charge of the request, hours and days pass in which the person cannot continue.
There are recurring situations, for which it would be enough to schedule massive interventions. But you don't have up-to-date inventories on users' devices to know how to manage them.
Slowdowns and dissatisfaction are a long-range weapon: a disgruntled employee who is stuck in his operation pours his frustration into the quality of the services offered to the end customer.
Failure to deploy the patch in applications with detected vulnerabilities can open doors to hackers. And we know the cost of holding corporate data hostage between production delays and reputation damage.
Users who experience blocking situations open tickets to support, but before support can take charge of the request, hours and days pass in which the person cannot continue.
There are recurring situations, for which it would be enough to schedule massive interventions. But you don't have up-to-date inventories on users' devices to know how to manage them.
Slowdowns and dissatisfaction are a long-range weapon: a disgruntled employee who is stuck in his operation pours his frustration into the quality of the services offered to the end customer.
To reduce the impact of malfunctions on user productivity, WEGG adopts the following strategy:
To reduce the impact of malfunctions on user productivity, WEGG adopts the following strategy:
Centralization of device management
Screening every single device is not a sustainable operation for IT staff. For this we set up centralized device management systems, so you can quickly have HW and SW inventories and monitor in real time the situation of each device that connects to the corporate network. The data are already aggregated and normalized from several sources and allow the planning of massive interventions according to company criteria.
Design of a self-healing system
The fact of having a single tower of device management, from which to set with a few clicks provisioning, patching and policy application, allows us to encode the interventions. We trainalgorithms to recognize critical thresholds regarding configuration, compliance, and security requirements. In the presence of situations branded as “at risk”, we configure the respective automated resolution workflows. For example, if the disk space is 80% full, we set up an activity stream so the system automatically intervenes to empty it.
We then design a virtuous mechanism that is free from the availability of IT staff that leads to continuous discovery of devices, the diagnosis of problems and theoptimization of device performance, preserving the health and safety of your environment. Finally, we integrate it with the ITSM tools for opening tickets in complex situations: the support staff already has all the information they need to intervene quickly.
Setting up an adaptive security
We revise the approach to security: it is no longer reactive, but proactive. The self-check operated by the system continuously allows to apply in a timely manner the security policies and the distribution of the related patches. Criticalities are prioritized and managed according to their severity, before the end user experiences the consequences.
Enabling support
Finally, we put the support in a position to intervene easily anywhere. We make it master of device management: staff can access updated inventories and plan interventions locally, thanks to remote control functions.
Centralization of device management
Design of a self-healing system
The fact of having a single tower of device management, from which to set with a few clicks provisioning, patching and policy application, allows us to encode the interventions. We trainalgorithms to recognize critical thresholds regarding configuration, compliance, and security requirements. In the presence of situations branded as “at risk”, we configure the respective automated resolution workflows. For example, if the disk space is 80% full, we set up an activity stream so the system automatically intervenes to empty it.
We then design a virtuous mechanism that is free from the availability of IT staff that leads to continuous discovery of devices, the diagnosis of problems and theoptimization of device performance, preserving the health and safety of your environment. Finally, we integrate it with the ITSM tools for opening tickets in complex situations: the support staff already has all the information they need to intervene quickly.
Setting up an adaptive security
We revise the approach to security: it is no longer reactive, but proactive. The self-check operated by the system continuously allows to apply in a timely manner the security policies and the distribution of the related patches. Criticalities are prioritized and managed according to their severity, before the end user experiences the consequences.
Enabling support
Finally, we put the support in a position to intervene easily anywhere. We make it master of device management: staff can access updated inventories and plan interventions locally, thanks to remote control functions.
Would you like to reduce the impact of malfunctions on users?
OUR OFFICES
OUR OFFICES
PADUA
Via Arnaldo Fusinato 42, 35137
MILAN
Viale Enrico Forlanini 23, 20134
ROME
Viale Giorgio Ribotta 11, 00144
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