What the strange case of the Lincoln memorial teaches IT
Analysis of dependencies and Service Mapping for effective IT management, inspired by the case of the Lincoln Memorial.
Service Catalog: because it is more than just a list of services
Misunderstanding about the Service Catalog: let's delve into its role as a fundamental tool in the management of digital services.
IT service management: where is it best to start?
From the catalogue or asset discovery: where is it best to start in order to manage IT services so that they are aligned with the business.
