The ability to work anywhere should not only be a response to emergency needs, but should enable agile work, to the benefit of business results and people's experience.
A working remote workstation must be already configured with the applications the user needs, easy to use, and available on any device, whether personal or business, desktop, laptop, or smartphone. Its performance must be monitored: it must be fast and have a secure connection.
However, companies struggle with the difficulties associated with managing devices outside their perimeter: they do not have up-to-date inventories, they cannot physically get their hands on them, configurations are inconsistent. People are left to themselves, with serious dangers to security and productivity.
We allow agile workstations to be set up quickly, centralizing their management in a single control tower from which you can perform with just a few clicks the inventorying of devices accessing enterprise resources and their provisioning, with software deployment and policy application.
We eliminate any complexity by also introducing self-service configuration elements: the user can enable any device in a few simple steps.
They have multiple devices but the necessary applications are not available or updated on all of them. They waste time figuring out where to retrieve them and get them up and running. Updates are their responsibility and so are synchronizations.
They would like to be able to use any network, from wherever they connect. But they need secure, encrypted networks. The inconveniences associated with configuration are many, from reading entire manuals to blocking access due to incorrect scheduling of computational resources.
Preparing a remote location requires technical skills that people often do not have. They open tickets to support, but the processing time for requests is long, and remotely it is difficult to understand each other.
Security is not always taken seriously: allowing people to guarantee compliance with company policies is risky; hackers know how to exploit every weakness.
To quickly set up agile workstations, WEGG adopts the following strategy:
A single inventory system
The most frequent situation we have observed in companies is fragmented device management: responsibility lies with the user who downloads applications on his own from unprotected distribution systems oris in charge of different IT departments. Smartphones, for example, are usually entrusted to telecommunications personnel. This implies that configurations, updates, and operations occur without uniformity. First we create a unique inventory system of all mobile devices, making sure to aggregate and normalize different data sources. We must not disperse information about their operation.
Setting policies and
user experience
We guide our client in defining what is the "standard" remote workstation, that is, the one that reflects the compliance criteria required by the company. After that, starting from an analysis of employee workflows, we identify and set up administrative privileges role-based and insert the ability to intervene one-to-one for each individual person, declining the user experience to specific needs. In the management panel you can create a pool of devices used by the same person, in which you deploy identical configurations and user settings, with back-up and data restore active.
Remote support
Visibility increases the effectiveness of support, which can check the condition of the device in real time and intervene with remote control functions: we integrate the management platform with ITSM and Help Desk tools, to increase the speed of understanding the problem and speed up the opening of tickets already accompanied by the necessary information.
Self-service distribution
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