We make it easier for people to access digital tools and services.
We make it easier for people to access digital tools and services.
Governments are bringing digital inclusion to the centre of the debate: citizens' digital skills allow them to exercise digital citizenship rights. To actively participate in decision making, communicating, working and enjoying digital services.
According to the DESI 2021 report, Italy is in the last positions in Europe regarding digital skills. There are gaps that are not only infrastructural, but also sociological, economic, cultural, generational and gender.
Companies, public and private, are rethinking processes and relationships with their users in order to be more effective and performing, but the adoption of technology is difficult for the people involved. The difficulties are such that they prefer to resort to the traditional methods, nullifying the investments made.
We shorten distances with employees and customers by making business functions (IT, HR, AFC, Customer Service, Risk&Compliance, Facility Management, etc.) accessible via digital services. We don’t just bring their processes to a digital platform, we redesign them to make them more efficient, measurable and upgradeable.
We simplify the relationship between companies, internal users and customers through the design of technologies that focus on people’s experience and encourage them to adopt digital. We do this by studying easy access and navigation modes, tailored to their needs.
Governments are bringing digital inclusion to the centre of the debate: citizens' digital skills allow them to exercise digital citizenship rights. To actively participate in decision making, communicating, working and enjoying digital services.
According to the DESI 2021 report, Italy is in the last positions in Europe regarding digital skills. There are gaps that are not only infrastructural, but also sociological, economic, cultural, generational and gender.
Companies, public and private, are rethinking processes and relationships with their users in order to be more effective and performing, but the adoption of technology is difficult for the people involved. The difficulties are such that they prefer to resort to the traditional methods, nullifying the investments made.
We simplify the relationship between companies, internal users and customers through the design of technologies that focus on people’s experience and encourage them to adopt digital. We do this by studying easy access and navigation modes, tailored to their needs.
If we consider that 16.3% of the population has never used the Internet, the use of advanced digital technologies can seem an insurmountable obstacle.
Digital natives, digital immigrants, late digital: each generation has different approaches to technology. It is often difficult to find a common path.
The tools present procedures that require high cognitive effort. People, even if they try, become demotivated by the complexity of operations.
People do not fully perceive the advantages of switching to digital technologies and do not see the reason for having to leave their «comfort zone».
If we consider that 16.3% of the population has never used the Internet, the use of advanced digital technologies can seem an insurmountable obstacle.
Digital natives, digital immigrants, late digital: each generation has different approaches to technology. It is often difficult to find a common path.
The tools present procedures that require high cognitive effort. People, even if they try, become demotivated by the complexity of operations.
People do not fully perceive the advantages of switching to digital technologies and do not see the reason for having to leave their «comfort zone».
To simplify digital adoption for users, WEGG adopts this strategy:
Understanding of users and their needs
We believe that technology must be at the service of those who use it: we start from an assessment that, through direct observation, interviews and qualitative research, maps the needs of all interested parties. This helps us get a complete impression of how to structure the different elements that characterize the user experience.
Let’s think about efficiency, perspicuity and reliability. How can users solve their tasks without unnecessary effort? When do they feel in control of the interaction? What makes them uncomfortable? We don’t stop at pragmatic usefulness and usability, we also take into account the more subjective aspects of the user experience, those related to creativity, stimulation and motivation.
Design of digital technology
Test e validazione UX
To simplify digital adoption for users, WEGG adopts this strategy:
Understanding of users and their needs
Design of digital technology
We value digital investment by ensuring full adoption in users.
We make sure that the approach to technologies is always positive.
We optimize the time and efforts dedicated to the use of technologies
We make sure that everyone can access the benefits of digitalisation
We increase the productivity of people involved in service delivery.
We allow 24/7 accessibility and autonomy in requesting services.
Would you like to make the adoption of digital tools easier?
Would you like to make digital adoption easier for your users?
OUR OFFICES
OUR OFFICES
PADUA
Via Arnaldo Fusinato 42, 35137
MILAN
Viale Enrico Forlanini 23, 20134
ROME
Viale Giorgio Ribotta 11, 00144
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