{"id":39195,"date":"2025-01-09T09:34:38","date_gmt":"2025-01-09T09:34:38","guid":{"rendered":"https:\/\/wegg.it\/?p=39195"},"modified":"2025-01-09T11:05:34","modified_gmt":"2025-01-09T11:05:34","slug":"gestione-it-service-mapping-memorial-lincoln","status":"publish","type":"post","link":"https:\/\/wegg.it\/eng\/gestione-it-service-mapping-memorial-lincoln\/","title":{"rendered":"What the strange case of the Lincoln memorial teaches IT"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"39195\" class=\"elementor elementor-39195\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53e0c95 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53e0c95\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-531edbf\" data-id=\"531edbf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bb2f54 elementor-hidden-mobile elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"8bb2f54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Livello_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 92.25 92.25\" style=\"enable-background:new 0 0 92.25 92.25;\" xml:space=\"preserve\"><polygon points=\"90.25,2.93 90.25,88.84 1.41,0 0,1.41 88.84,90.25 2.93,90.25 2.93,92.25 92.25,92.25 92.25,2.93 \"><\/polygon><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ee191b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ee191b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2c6e3a6\" data-id=\"2c6e3a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20926b3 elementor-widget elementor-widget-image\" data-id=\"20926b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"535\" src=\"https:\/\/wegg.it\/wp-content\/uploads\/2025\/01\/1-1024x685.jpg\" class=\"attachment-large size-large wp-image-39206\" alt=\"\" srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2025\/01\/1-1024x685.jpg 1024w, https:\/\/wegg.it\/wp-content\/uploads\/2025\/01\/1-300x201.jpg 300w, https:\/\/wegg.it\/wp-content\/uploads\/2025\/01\/1-768x513.jpg 768w, https:\/\/wegg.it\/wp-content\/uploads\/2025\/01\/1-18x12.jpg 18w, https:\/\/wegg.it\/wp-content\/uploads\/2025\/01\/1.jpg 1475w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-025de72 elementor-widget elementor-widget-post-info\" data-id=\"025de72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-8dd652e\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/wegg.it\/eng\/2025\/01\/09\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>January 9, 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3e7748 elementor-widget__width-initial elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"a3e7748\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Cosa insegna all&#8217;IT lo strano caso del memorial Lincoln<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc8c728 elementor-widget elementor-widget-text-editor\" data-id=\"bc8c728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span class=\"LineBreakBlob BlobObject DragDrop SCXW94002043 BCX0\"><span class=\"TextRun MacChromeBold SCXW219597514 BCX0\" lang=\"IT-IT\" xml:lang=\"IT-IT\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW219597514 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Come un&#8217;analisi strutturata delle dipendenze pu\u00f2 trasformare la gestione dei servizi IT<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW219597514 BCX0\"><span class=\"SCXW219597514 BCX0\">\u00a0<\/span><br class=\"SCXW219597514 BCX0\" \/><\/span><\/span><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c790ad1 elementor-widget elementor-widget-text-editor\" data-id=\"c790ad1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\"><em><span class=\"TextRun SCXW102375341 BCX0\" lang=\"IT-IT\" xml:lang=\"IT-IT\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW102375341 BCX0\" data-ccp-parastyle=\"Normal (Web)\">La curiosit\u00e0 \u00e8 <\/span><\/span><span class=\"TextRun MacChromeBold SCXW102375341 BCX0\" lang=\"IT-IT\" xml:lang=\"IT-IT\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW102375341 BCX0\" data-ccp-parastyle=\"Normal (Web)\">una forza potente<\/span><\/span><span class=\"TextRun SCXW102375341 BCX0\" lang=\"IT-IT\" xml:lang=\"IT-IT\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW102375341 BCX0\" data-ccp-parastyle=\"Normal (Web)\">, capace di spingerci a <\/span><\/span><span class=\"TextRun MacChromeBold SCXW102375341 BCX0\" lang=\"IT-IT\" xml:lang=\"IT-IT\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW102375341 BCX0\" data-ccp-parastyle=\"Normal (Web)\">cercare risposte e a mettere in discussione le certezze<\/span><\/span><span class=\"TextRun SCXW102375341 BCX0\" lang=\"IT-IT\" xml:lang=\"IT-IT\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW102375341 BCX0\" data-ccp-parastyle=\"Normal (Web)\">. Questo approccio <\/span><\/span><span class=\"TextRun MacChromeBold SCXW102375341 BCX0\" lang=\"IT-IT\" xml:lang=\"IT-IT\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW102375341 BCX0\" data-ccp-parastyle=\"Normal (Web)\">\u00e8 cruciale nell\u2019IT<\/span><\/span><span class=\"TextRun SCXW102375341 BCX0\" lang=\"IT-IT\" xml:lang=\"IT-IT\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW102375341 BCX0\" data-ccp-parastyle=\"Normal (Web)\">, dove la complessit\u00e0 degli ambienti e delle interdipendenze tra infrastrutture, dataset e applicazioni <\/span><\/span><span class=\"TextRun MacChromeBold SCXW102375341 BCX0\" lang=\"IT-IT\" xml:lang=\"IT-IT\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW102375341 BCX0\" data-ccp-parastyle=\"Normal (Web)\">rende difficile individuare la causa di malfunzionamenti<\/span><\/span><span class=\"TextRun SCXW102375341 BCX0\" lang=\"IT-IT\" xml:lang=\"IT-IT\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW102375341 BCX0\" data-ccp-parastyle=\"Normal (Web)\">. Una storia emblematica per comprendere l&#8217;importanza di indagare a fondo \u00e8 quella del <\/span><\/span><span class=\"TextRun MacChromeBold SCXW102375341 BCX0\" lang=\"IT-IT\" xml:lang=\"IT-IT\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW102375341 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Memorial Lincoln a Washington<\/span><\/span><span class=\"TextRun SCXW102375341 BCX0\" lang=\"IT-IT\" xml:lang=\"IT-IT\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW102375341 BCX0\" data-ccp-parastyle=\"Normal (Web)\">.<\/span><\/span><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2197133 elementor-widget elementor-widget-text-editor\" data-id=\"2197133\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Come si legge <\/span><a href=\"https:\/\/wallbuilder.wordpress.com\/2013\/05\/29\/the-lincoln-memorial-and-the-5-whys\/\"><span data-contrast=\"none\">in questo post<\/span><\/a><span data-contrast=\"none\">, <\/span><b><span data-contrast=\"none\">il Memorial Lincoln<\/span><\/b><span data-contrast=\"none\">, uno dei monumenti pi\u00f9 visitati negli Stati Uniti, si era trovato ad affrontare negli anni passati <\/span><b><span data-contrast=\"none\">un grave problema di deterioramento del rivestimento in pietra<\/span><\/b><span data-contrast=\"none\">. Nonostante i continui interventi di manutenzione, la situazione sembrava senza soluzione finch\u00e9 non si \u00e8 deciso di <\/span><b><span data-contrast=\"none\">intraprendere un\u2019indagine approfondita<\/span><\/b><span data-contrast=\"none\"> per scoprire la vera causa del problema.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Alla base di tutto, sorprendentemente, <\/span><b><span data-contrast=\"none\">c\u2019era un moscerino di appena 3 millimetri.<\/span><\/b><span data-contrast=\"none\"> Un elemento apparentemente insignificante <\/span><b><span data-contrast=\"none\">aveva scatenato una reazione a catena<\/span><\/b><span data-contrast=\"none\">: i moscerini, richiamati dai potenti fari che illuminavano la struttura, attiravano i ragni, che a loro volta richiamavano gli uccelli, le cui deiezioni richiedevano <\/span><b><span data-contrast=\"none\">l\u2019uso di prodotti chimici aggressivi<\/span><\/b><span data-contrast=\"none\"> che danneggiavano la struttura.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4d1803 elementor-widget elementor-widget-image\" data-id=\"d4d1803\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"535\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2025\/01\/2-1024x685.jpg\" class=\"attachment-large size-large wp-image-39207 lazyload\" alt=\"\" data-srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2025\/01\/2-1024x685.jpg 1024w, https:\/\/wegg.it\/wp-content\/uploads\/2025\/01\/2-300x201.jpg 300w, https:\/\/wegg.it\/wp-content\/uploads\/2025\/01\/2-768x513.jpg 768w, https:\/\/wegg.it\/wp-content\/uploads\/2025\/01\/2-18x12.jpg 18w, https:\/\/wegg.it\/wp-content\/uploads\/2025\/01\/2.jpg 1475w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/535;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f22127 elementor-widget elementor-widget-text-editor\" data-id=\"3f22127\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Alla fine, la soluzione si \u00e8 rivelata semplice ma efficace: ritardare l&#8217;accensione delle luci di 30 minuti dopo il tramonto e spegnerle 30 minuti prima dell&#8217;alba. Questo intervento <\/span><b><span data-contrast=\"none\">ha ridotto del 90% la presenza di insetti<\/span><\/b><span data-contrast=\"none\">. Di conseguenza, meno insetti hanno portato a meno ragni, meno uccelli e meno deiezioni. Questo ha permesso di ridurre i lavaggi ad alta pressione, diminuendo cos\u00ec il deterioramento della pietra. Inoltre, <\/span><b><span data-contrast=\"none\">il risparmio energetico \u00e8 stato significativo<\/span><\/b><span data-contrast=\"none\">, e i turisti hanno continuato a godere della bellezza del Memorial Lincoln.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Questo esempio illustra quanto sia fondamentale <\/span><b><span data-contrast=\"none\">comprendere e analizzare le relazioni causa-effetto nei sistemi complessi<\/span><\/b><span data-contrast=\"none\">. Un approccio altrettanto valido <\/span><b><span data-contrast=\"none\">per la gestione dei servizi IT<\/span><\/b><span data-contrast=\"none\">, dove spesso una modifica apparentemente banale, come il cambiamento di una virgola all\u2019interno di una configurazione, pu\u00f2 avere ripercussioni significative <\/span><b><span data-contrast=\"none\">sull\u2019operativit\u00e0 dei servizi e bloccare\/limitare il loro funzionamento.<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\u00c8 proprio la <\/span><b><span data-contrast=\"none\">mancanza di visibilit\u00e0<\/span><\/b> <b><span data-contrast=\"none\">sulle interdipendenze tra i vari asset<\/span><\/b> <b><span data-contrast=\"none\">IT<\/span><\/b><span data-contrast=\"none\"> che rende difficile <\/span><b><span data-contrast=\"none\">anticipare e gestire le conseguenze di queste modifiche.<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">Come \u00e8 possibile prevenire cause e conseguenze nella gestione dei servizi IT<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">Il <\/span><b><span data-contrast=\"none\">Configuration Management Database (CMDB)<\/span><\/b><span data-contrast=\"none\"> rappresenta il punto di partenza per analizzare questi scenari. Attraverso le best practice ITIL e gli strumenti che ci mette a disposizione, come il <\/span><b><span data-contrast=\"none\">Service Dependency Mapping<\/span><\/b><span data-contrast=\"none\">, \u00e8 possibile organizzare i servizi in <\/span><b><span data-contrast=\"none\">mappe che mostrano l\u2019impatto di un singolo componente sul sistema<\/span><\/b><span data-contrast=\"none\">. Tuttavia, l&#8217;efficacia del CMDB dipende dalla <\/span><b><span data-contrast=\"none\">qualit\u00e0 e dall\u2019aggiornamento dei dati.<\/span><\/b><span data-contrast=\"none\"> Dati obsoleti o incompleti compromettono <\/span><b><span data-contrast=\"none\">la capacit\u00e0 di prendere decisioni rapide e informate.<\/span><\/b>\u00a0<br \/>\u00a0<br \/><span data-contrast=\"none\">Per questo motivo <\/span><b><span data-contrast=\"none\">le tecnologie disponibili<\/span><\/b> <b><span data-contrast=\"none\">per automatizzare il rilevamento, l\u2019aggiornamento e l\u2019organizzazione dei dati<\/span><\/b><span data-contrast=\"none\"> stanno diventando sempre pi\u00f9 essenziali. Soluzioni di <\/span><b><span data-contrast=\"none\">Service Mapping<\/span><\/b><span data-contrast=\"none\"> come quelle del nostro partner IVANTI gi\u00e0 presenti sul mercato possono superare le difficolt\u00e0 legate <\/span><b><span data-contrast=\"none\">all&#8217;aggiornamento manuale dei dati<\/span><\/b><span data-contrast=\"none\">, garantendo una maggiore frequenza e precisione. Inoltre, il vantaggio di <\/span><b><span data-contrast=\"none\">poterne fruire<\/span><\/b> <b><span data-contrast=\"none\">in un formato visuale<\/span><\/b><span data-contrast=\"none\"> rende i dati facilmente leggibili a pi\u00f9 livelli anche al di fuori dell\u2019IT.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff8986d elementor-widget elementor-widget-image\" data-id=\"ff8986d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"297\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2025\/01\/3.png\" class=\"attachment-large size-large wp-image-39208 lazyload\" alt=\"\" data-srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2025\/01\/3.png 964w, https:\/\/wegg.it\/wp-content\/uploads\/2025\/01\/3-300x111.png 300w, https:\/\/wegg.it\/wp-content\/uploads\/2025\/01\/3-768x285.png 768w, https:\/\/wegg.it\/wp-content\/uploads\/2025\/01\/3-18x7.png 18w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/297;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adbad63 elementor-widget elementor-widget-text-editor\" data-id=\"adbad63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Tuttavia, adottare tecnologie di Service Mapping <\/span><b><span data-contrast=\"none\">non significa semplicemente premere un pulsante<\/span><\/b><span data-contrast=\"none\">. Bisogna valutare attentamente aspetti come l\u2019ampiezza della raccolta dei dati, l&#8217;integrazione con strumenti gi\u00e0 presenti in azienda, la prevenzione dell&#8217;effetto lock-in e i costi complessivi. Queste considerazioni richiedono <\/span><b><span data-contrast=\"none\">una visione strategica<\/span><\/b><span data-contrast=\"none\"> che vada oltre la semplice implementazione tecnologica. Ne abbiamo parlato in <\/span><a href=\"https:\/\/wegg.it\/scegliere-tecnologia-di-service-mapping\/\"><span data-contrast=\"none\">questo approfondimento<\/span><\/a><span data-contrast=\"none\"> e in <\/span><a href=\"https:\/\/www.youtube.com\/watch?v=AaJi50Ab4vM\"><span data-contrast=\"none\">un webinar dedicato<\/span><\/a><span data-contrast=\"none\">.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">E il business come entra in questa visione?<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">Un altro aspetto cruciale \u00e8 <\/span><b><span data-contrast=\"none\">il bilanciamento tra le condizioni di erogazione del servizio e le aspettative degli utenti<\/span><\/b><span data-contrast=\"none\">. Tornando al caso del Memorial Lincoln, i visitatori si sono lamentati della scarsa illuminazione dopo il ritardo nell&#8217;accensione delle luci. Allo stesso modo, nell\u2019IT \u00e8 necessario chiedersi: <\/span><b><span data-contrast=\"none\">il servizio \u00e8 erogato come dovrebbe?<\/span><\/b><span data-contrast=\"none\"> E soprattutto, \u00e8 erogato nel modo in cui <\/span><b><span data-contrast=\"none\">\u00e8 utile agli utenti e al business<\/span><\/b><span data-contrast=\"none\">?<\/span>\u00a0<br \/>\u00a0<br \/><b><span data-contrast=\"none\">Avere<\/span><\/b> <b><span data-contrast=\"none\">la visibilit\u00e0 sulle interdipendenze degli asset<\/span><\/b> <b><span data-contrast=\"none\">\u00e8 fondamentale<\/span><\/b><span data-contrast=\"none\">, ma si tenga conto che limitarsi alla scoperta delle risorse IT legate ai servizi \u2013 per quanto utilissimo alla gestione delle stesse \u2013 <\/span><b><span data-contrast=\"none\">pu\u00f2 portare<\/span><\/b> <b><span data-contrast=\"none\">a una visione frammentata dei servizi IT<\/span><\/b><span data-contrast=\"none\">. Ci si concentra, infatti, pi\u00f9 <\/span><b><span data-contrast=\"none\">sugli aspetti tecnici<\/span><\/b><span data-contrast=\"none\"> che sulla strategia di servizio complessiva.<\/span>\u00a0<br \/>\u00a0<br \/><span data-contrast=\"none\">Senza un allineamento strategico, che pu\u00f2 esserci solo con una <\/span><b><span data-contrast=\"none\">definizione a monte del catalogo servizi <\/span><\/b><span data-contrast=\"none\">(in linea con gli obiettivi di business), si rischia di i<\/span><b><span data-contrast=\"none\">nvestire risorse nella manutenzione degli asset<\/span><\/b><span data-contrast=\"none\"> che non contribuiscono significativamente al valore aziendale e\/o di gestire con maggiore difficolt\u00e0 i cambiamenti.<\/span>\u00a0<br \/>\u00a0<br \/><span data-contrast=\"none\">Per questo consigliamo sempre di <\/span><b><span data-contrast=\"none\">porre le tecnologie<\/span><\/b> <b><span data-contrast=\"none\">di Service Mapping<\/span><\/b> <b><span data-contrast=\"none\">al servizio del<\/span><\/b> <b><span data-contrast=\"none\">Service Catalog <\/span><\/b><span data-contrast=\"none\">in modo che la governance sia sempre in grado di tradursi in <\/span><b><span data-contrast=\"none\">pratiche concrete e strumenti efficaci<\/span><\/b><span data-contrast=\"none\"> che possano adattarsi alle necessit\u00e0 mutevoli dell&#8217;azienda. Ne abbiamo parlato in <\/span><a href=\"https:\/\/wegg.it\/gestione-servizi-it-dove-partire\/\"><span data-contrast=\"none\">questo approfondimento<\/span><\/a><span data-contrast=\"none\">.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Il caso del Memorial Lincoln ci insegna che <\/span><b><span data-contrast=\"none\">dobbiamo spingerci oltre la superficie<\/span><\/b> <b><span data-contrast=\"none\">per avere la \u201cvera\u201d visione d\u2019insieme<\/span><\/b><span data-contrast=\"none\">. Una lezione che, nell\u2019IT, pu\u00f2 fare la differenza tra una <\/span><b><span data-contrast=\"none\">gestione efficace e il caos.<\/span><\/b>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dcaf09 elementor-widget elementor-widget-text-editor\" data-id=\"8dcaf09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6><em><span class=\"TextRun SCXW125092483 BCX0\" lang=\"IT-IT\" xml:lang=\"IT-IT\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW125092483 BCX0\" data-ccp-parastyle=\"Normal (Web)\">*Articolo a firma di <\/span><\/span><a class=\"Hyperlink SCXW125092483 BCX0\" href=\"https:\/\/www.linkedin.com\/in\/fclabot\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW125092483 BCX0\" lang=\"IT-IT\" xml:lang=\"IT-IT\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW125092483 BCX0\" data-ccp-charstyle=\"Hyperlink\">Francesco Clabot<\/span><\/span><\/a><span class=\"TextRun SCXW125092483 BCX0\" lang=\"IT-IT\" xml:lang=\"IT-IT\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW125092483 BCX0\" data-ccp-parastyle=\"Normal (Web)\">, CTO di WEGG e docente di IT Service Management all\u2019Universit\u00e0 di Padova<\/span><\/span><\/em><\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d4c0349\" data-id=\"d4c0349\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54a6278 elementor-widget elementor-widget-text-editor\" data-id=\"54a6278\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Approfondimenti<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dceb23 elementor-grid-1 elementor-posts--thumbnail-none elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-posts\" data-id=\"6dceb23\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;1&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-36246 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-asset-management category-riduzione-non-conformita category-risk-avoidance category-software-non-in-regola tag-fine-supporto tag-itam tag-microsoft-exchange tag-software-eol tag-vulnerabilita\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/software-eol-itam-utile-sicurezza\/\" >\n\t\t\t\tSoftware EOL: un caso pratico in cui ITAM \u00e8 utile alla sicurezza\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-26134 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-semplificazione-utilizzo-postazioni category-user-experience category-work-from-anywhere category-workplace-security tag-attacchi tag-hacker tag-password tag-rischio-informatico tag-workplace-security tag-zero-trust\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/eliminare-password-approccio-zero-trust\/\" >\n\t\t\t\tEliminare le password con un approccio Zero Trust\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-37341 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-asset-management category-riduzione-spesa-it category-spend-optimization tag-dynamics-365 tag-itam tag-power-apps tag-riduzione-spesa tag-sottoscrizioni\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/microsoft-dynamics-365-come-possiamo-mitigare-i-costi-legati-allaumento-di-prezzo\/\" >\n\t\t\t\tMicrosoft Dynamics 365: come possiamo mitigare i costi legati all\u2019aumento di prezzo\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-42758 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-asset-management category-riduzione-non-conformita category-riduzione-spesa-it category-spend-optimization tag-assistente-ai tag-azure tag-costi-azure-mca tag-licenze-microsoft tag-maac tag-mca tag-microsoft tag-microsoft-365 tag-microsoft-367-e7 tag-sam tag-spend-optimization\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/maac-perche-la-negoziazione-del-commitment-azure-e-un-tema-caldo\/\" >\n\t\t\t\tMACC: perch\u00e9 la negoziazione del commitment Azure \u00e8 un tema caldo\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-25544 post type-post status-publish format-standard has-post-thumbnail hentry category-allestimento-postazioni-digitali category-approfondimenti category-user-experience category-work-from-anywhere category-workplace-management tag-everywhere-workplace tag-gender-divide tag-lavoro-agile tag-personalizzazione tag-user-experience\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/gender-divide-everywhere-workplace-differenze\/\" >\n\t\t\t\tIl gender divide nell&#8217;Everywhere Workplace: tutte le differenze\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-41644 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-asset-management category-riduzione-spesa-it category-spend-optimization tag-compliance tag-contratti-sap tag-fue tag-gestione-licenze tag-gestione-licenze-software-sap tag-licensing tag-licenze tag-riduzione-spesa tag-rise-with-sap tag-sap tag-sap-s-4-hana tag-sap-s-4-hana-cloud tag-software-asset-management\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/utenti-sap-fue-lultima-categarizzazione-delle-autorizzazioni-puo-far-salire-i-costi\/\" >\n\t\t\t\tUtenti SAP FUE: l\u2019ultima categorizzazione delle autorizzazioni pu\u00f2 far salire i costi?\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bc87895 elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bc87895\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e6f41e\" data-id=\"7e6f41e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01244f8 elementor-widget elementor-widget-image\" data-id=\"01244f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/04\/02-s-pattern02.png\" title=\"02-s pattern02\" alt=\"02-s pattern02\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1655px; --smush-placeholder-aspect-ratio: 1655\/388;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb98fd6 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"cb98fd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Livello_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 92.25 92.25\" style=\"enable-background:new 0 0 92.25 92.25;\" xml:space=\"preserve\"><polygon points=\"90.25,2.93 90.25,88.84 1.41,0 0,1.41 88.84,90.25 2.93,90.25 2.93,92.25 92.25,92.25 92.25,2.93 \"><\/polygon><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f32d69c elementor-widget elementor-widget-heading\" data-id=\"f32d69c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vuoi scoprire come ottimizzare la gestione dei servizi IT?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a20b313 elementor-widget elementor-widget-heading\" data-id=\"a20b313\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contattaci per una consulenza! <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe88395 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fe88395\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-372754d elementor-button-align-center elementor-widget elementor-widget-form\" data-id=\"372754d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Contattaci per una consulenza\" aria-label=\"Contattaci per una consulenza\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"39195\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"372754d\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Cosa insegna il Memorial Lincoln alla gestione IT\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"39195\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCognome:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  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