{"id":38109,"date":"2024-07-24T11:06:42","date_gmt":"2024-07-24T11:06:42","guid":{"rendered":"https:\/\/wegg.it\/?p=38109"},"modified":"2024-07-25T10:51:40","modified_gmt":"2024-07-25T10:51:40","slug":"come-migliorare-assistenza-it-con-i-service-bots","status":"publish","type":"post","link":"https:\/\/wegg.it\/eng\/come-migliorare-assistenza-it-con-i-service-bots\/","title":{"rendered":"How to improve IT support with service bots"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"38109\" class=\"elementor elementor-38109\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53e0c95 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53e0c95\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-531edbf\" data-id=\"531edbf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bb2f54 elementor-hidden-mobile elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"8bb2f54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Livello_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 92.25 92.25\" style=\"enable-background:new 0 0 92.25 92.25;\" xml:space=\"preserve\"><polygon points=\"90.25,2.93 90.25,88.84 1.41,0 0,1.41 88.84,90.25 2.93,90.25 2.93,92.25 92.25,92.25 92.25,2.93 \"><\/polygon><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ee191b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ee191b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2c6e3a6\" data-id=\"2c6e3a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20926b3 elementor-widget elementor-widget-image\" data-id=\"20926b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/charlesdeluvio-Lks7vei-eAg--1024x683.jpg\" class=\"attachment-large size-large wp-image-38111\" alt=\"Service bot\" srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/charlesdeluvio-Lks7vei-eAg--1024x683.jpg 1024w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/charlesdeluvio-Lks7vei-eAg--300x200.jpg 300w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/charlesdeluvio-Lks7vei-eAg--768x512.jpg 768w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/charlesdeluvio-Lks7vei-eAg--1536x1024.jpg 1536w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/charlesdeluvio-Lks7vei-eAg--18x12.jpg 18w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/charlesdeluvio-Lks7vei-eAg-.jpg 1587w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-025de72 elementor-widget elementor-widget-post-info\" data-id=\"025de72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-8dd652e elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/wegg.it\/eng\/2024\/07\/24\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>July 24, 2024<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3e7748 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"a3e7748\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Come migliorare l&#8217;assistenza IT con i Service Bots<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71e4747 elementor-widget elementor-widget-text-editor\" data-id=\"71e4747\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\"><strong>Un caso pratico: l\u2019integrazione con Microsoft Teams<\/strong><\/p><p><em>In che modo possiamo rendere Microsoft Teams un canale self-service efficace per l\u2019assistenza IT<\/em> <em>implementando dei service bot con funzionalit\u00e0 AI.<\/em><\/p><p style=\"font-weight: 400;\">In un mondo dominato dallo <strong>smart working<\/strong> e da tipologie di <strong>collaborazioni sempre pi\u00f9 fluide e ibride, la gestione degli spazi digitali <\/strong>necessita di una <strong>focalizzazione sul singolo utente<\/strong> che deve poter contare su un\u2019assistenza da remoto continuativa e puntuale, da realizzarsi attraverso <strong>modalit\u00e0 di contatto semplici e immediate.<\/strong><strong>\u00a0<\/strong><\/p><p style=\"font-weight: 400;\">Molte aziende stanno rispondendo a questa esigenza con <strong>l\u2019implementazione di nuovi canali di supporto<\/strong> <strong>online<\/strong>, tra cui applicazioni basate sul web, social, assistenti digitali, chatbot, automazioni, che per\u00f2 <strong>generano una complessit\u00e0<\/strong> che si ripercuote sull\u2019IT: il 39% del personale di supporto intervistato da una <a href=\"https:\/\/www.ivanti.com\/resources\/research-reports\/aitsm-redefining-it-service-desk-automation\">ricerca Ivanti<\/a> lamenta di avere troppi accessi da gestire, il 47% <strong>troppe notifiche<\/strong> e il 42% di utilizzare <strong>molteplici strumenti o piattaforme. <\/strong><\/p><p>Come si pu\u00f2 quindi bilanciare la necessit\u00e0 di <strong>semplificare le modalit\u00e0 di contatto da parte degli utenti<\/strong> con <strong>la fornitura di assistenza tempestiva e di qualit\u00e0<\/strong> da parte di team IT sempre pi\u00f9 oberati?<\/p><p style=\"font-weight: 400;\">In realt\u00e0 la soluzione <strong>non \u00e8 cos\u00ec moderna e rivoluzionaria<\/strong> come pu\u00f2 sembrare perch\u00e9 la base del successo del Service Desk si fonda su un concetto semplice: bisogna conoscere il proprio utente (o <strong>meglio<\/strong> <strong>il suo percorso<\/strong>) e creare una strategia per supportarlo <strong>utilizzando<\/strong> <strong>la gestione della conoscenza<\/strong>. Non si tratta di reinventare la ruota, ma invece di sfruttare la potenza di quello che si ha gi\u00e0.<strong>\u00a0<br \/><br \/><\/strong><\/p><h2 style=\"font-weight: 400;\"><strong>La comprensione delle esigenze del cliente<\/strong><\/h2><p style=\"font-weight: 400;\">Con le nuove piattaforme digitali, si \u00e8 intensificata <strong>l\u2019interazione delle persone<\/strong> attraverso l\u2019utilizzo di <strong>strumenti di chat, videoconferenza e collaborazione<\/strong>. Migliaia di organizzazioni, piccole e grandi, incluse 93 delle aziende Fortune 100 secondo <a href=\"https:\/\/www.microsoft.com\/it-it\/microsoft-365\/blog\/2020\/03\/19\/microsoft-teams-3-everything-you-need-connect-teammates-be-more-productive\/\">un comunicato di Microsoft del 2020<\/a>, hanno cominciato a utilizzare <strong>Teams <\/strong>come il proprio hub per il teamwork.<\/p><p style=\"font-weight: 400;\">Si tratta di un <strong>canale ampiamente utilizzato<\/strong> e la cosa pi\u00f9 semplice per l\u2019utente sarebbe poter ottenere un <strong>feedback immediato <\/strong>per risolvere i problemi che sta sperimentando con la tecnologia <strong>attraverso<\/strong> <strong>questo strumento, <\/strong>che gi\u00e0 viene utilizzato per scopi lavorativi, senza la necessit\u00e0 di dover entrare in altre piattaforme e\/o inserire nuovi accessi.<\/p><p style=\"font-weight: 400;\"><strong>Microsoft Teams<\/strong> potrebbe diventare <strong>un canale self-service<\/strong> <strong>efficace<\/strong> se integrato con <strong>funzionalit\u00e0 AI<\/strong> alla piattaforma di IT Service Management<strong>: <\/strong>potrebbe ridurre, infatti, <strong>i ticket di primo livello con<\/strong> <strong>risposte guidate<\/strong> grazie a <strong>una knowledge flow interattiva<\/strong> ed essere in grado di <strong>offrire visibilit\u00e0 sullo storico delle richieste di assistenza<\/strong> e sul <strong>loro avanzamento.<br \/><br \/><\/strong><\/p><h2 style=\"font-weight: 400;\"><strong>Come l\u2019AI pu\u00f2 venirci in aiuto <\/strong><\/h2><p style=\"font-weight: 400;\">Grazie ad <strong>agenti virtuali con funzionalit\u00e0 AI al servizio di Teams<\/strong> e integrati con <strong>la piattaforma ITSM<\/strong>, \u00e8 possibile <strong>fornire agli utenti<\/strong> <strong>risposte e conoscenza in formato conversazionale <\/strong>senza che ci sia la necessit\u00e0 della presenza fisica dall\u2019altra parte di un operatore:\u00a0<\/p><ul><li><strong>i motori di elaborazione del linguaggio naturale (NLP)<\/strong> possono analizzare gli input che vengono dagli utenti, <strong>identificare<\/strong> <strong>il loro intento<\/strong> e <strong>interrogare<\/strong> <strong>un database<\/strong> per fornire una risposta pertinente o <strong>attivare<\/strong> <strong>un processo automatizzato. <\/strong>Gli algoritmi NLP, infatti, sono stati addestrati sulle interazioni linguistiche tra esseri umani e computer e sono in grado di aiutare le interfacce AI a comprendere meglio il linguaggio umano, in modo da poter dialogare con le persone in modo <strong><strong>pi\u00f9 efficace e preciso.<\/strong><\/strong><\/li><li><strong>l\u2019apprendimento automatico con l\u2019automazione dei processi robotici (RPA),<\/strong> in combinazione con <strong>NLP e contestualizzazione<\/strong>, permette che la tecnologia apprenda e migliori attraverso l\u2019esperienza: ci\u00f2 garantisce che ogni utente riceva ogni volta le risposte giuste ed evita loro la ripetizione di passaggi.<\/li><\/ul><p style=\"font-weight: 400;\"><br \/>Con la tecnologia dei Service Bots, quindi \u00e8 possibile <strong>raccogliere informazioni dagli utenti e guidarli automaticamente<\/strong> utilizzando procedure di conoscenza basate su <strong>supporti multimediali<\/strong> e persino intraprendere azioni per loro conto come la <strong>creazione di un ticket<\/strong> o <strong>richiedere e\/o ottenere<\/strong> informazioni sui ticket gi\u00e0 aperti.<\/p><p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p><h2 style=\"font-weight: 400;\"><strong>Un caso pratico: l\u2019integrazione tra Microsoft Teams e la piattaforma ITSM<\/strong><\/h2><p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p><p style=\"font-weight: 400;\">In <a href=\"http:\/\/www.wegg.it\">WEGG<\/a>, in quanto consulenti esperti delle <strong>best-practices ITIL<\/strong> per la gestione dei servizi IT, supportiamo i nostri clienti nella <strong>definizione e strutturazione dei processi di Incident Management<\/strong> in modo che sia possibile implementare rapidamente agenti di supporto virtuali che forniscano risposte e agiscano per conto <strong>di chi richiede<\/strong> <strong>assistenza.<\/strong><strong>\u00a0<\/strong><\/p><p style=\"font-weight: 400;\">Vediamo nello specifico <strong>come abbiamo integrato<\/strong> <strong>Microsoft Teams, <\/strong>il canale pi\u00f9 utilizzato dagli utenti dell\u2019azienda nostra cliente<strong>,<\/strong> <strong>alla piattaforma ITSM<\/strong> del nostro partner Easyvista per <strong>la fornitura di supporto self-service.<\/strong><strong>\u00a0<\/strong><\/p><p style=\"font-weight: 400;\">Ecco un esempio di caso d\u2019uso in cui l\u2019abbiamo applicato: la <strong>creazione, consultazione e aggiornamento dei ticket aperti<\/strong>, il tutto effettuato in autonomia dall\u2019utente finale.<\/p><p style=\"font-weight: 400;\">Il vantaggio di <strong>un\u2019integrazione bidirezionale<\/strong> <strong>tra Microsoft Teams e la piattaforma ITSM<\/strong> permette di <strong>leggere e scrivere dati lato utente, <\/strong>ma anche di <strong>ricevere aggiornamenti in caso di evoluzioni nel back-end nella gestione del ticket<\/strong>. Si pu\u00f2, infatti:<\/p><ul><li><strong>recuperare dati dallo strumento e mostrarli a seguito di richieste fatte tramite Teams<\/strong><span style=\"font-weight: 400;\">: l\u2019utente potrebbe, infatti, richiedere informazioni su un particolare ticket (tramite inserimento del numero) o visualizzare la lista di ticket a suo nome<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f49c1e elementor-widget elementor-widget-image\" data-id=\"0f49c1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV1.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Integrazione Teams Easyvista\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzgxMTIsInVybCI6Imh0dHBzOlwvXC93ZWdnLml0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wN1wvVGVzdEVWMS5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"580\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV1-1024x742.png\" class=\"attachment-large size-large wp-image-38112 lazyload\" alt=\"Integrazione Teams Easyvista\" data-srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV1-1024x742.png 1024w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV1-300x217.png 300w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV1-768x556.png 768w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV1-1536x1112.png 1536w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV1-18x12.png 18w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV1.png 1911w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/580;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcdb1c3 elementor-widget elementor-widget-text-editor\" data-id=\"dcdb1c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>creare un ticket<\/strong>: l\u2019utente pu\u00f2 richiedere tramite a Teams l\u2019apertura diretta di un ticket, \u00e8 sufficiente che fornisca un quick summary.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f94d3c2 elementor-widget elementor-widget-image\" data-id=\"f94d3c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV2.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Integrazione Teams Easyvista\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzgxMTMsInVybCI6Imh0dHBzOlwvXC93ZWdnLml0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wN1wvVGVzdEVWMi5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"722\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV2-1024x924.png\" class=\"attachment-large size-large wp-image-38113 lazyload\" alt=\"Integrazione Teams Easyvista\" data-srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV2-1024x924.png 1024w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV2-300x271.png 300w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV2-768x693.png 768w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV2-1536x1385.png 1536w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV2-13x12.png 13w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV2.png 1824w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/722;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee4b695 elementor-widget elementor-widget-text-editor\" data-id=\"ee4b695\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>ricevere notifiche push in chat<\/strong> se ci sono stati eventi all\u2019interno dello strumento ITSM (ad esempio cambio di stato nella gestione del ticket, o messaggi lasciati dal team di supporto)<br \/><br \/><\/li><li><div><b>gestire la valutazione del servizio fornito direttamente in chat,<\/b><\/div>senza dover rispondere a questionari su piattaforme esterne e con la possibilit\u00e0 di salvare le risposte direttamente nella piattaforma di supporto<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8630377 elementor-widget elementor-widget-image\" data-id=\"8630377\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV3.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Integrazione Teams Easyvista\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzgxMTQsInVybCI6Imh0dHBzOlwvXC93ZWdnLml0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wN1wvVGVzdEVWMy5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"474\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV3.png\" class=\"attachment-large size-large wp-image-38114 lazyload\" alt=\"Integrazione Teams Easyvista\" data-srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV3.png 904w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV3-300x178.png 300w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV3-768x455.png 768w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/TestEV3-18x12.png 18w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/474;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9e9ab1 elementor-widget elementor-widget-text-editor\" data-id=\"e9e9ab1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"font-weight: 400;\"><strong>Come l\u2019abbiamo implementato nell\u2019ambiente del cliente<\/strong><\/h2><p style=\"font-weight: 400;\"><br \/>Dopo aver raccolto i requisiti funzionali e organizzato la conoscenza su tassonomie condivise con l\u2019aiuto dell\u2019AI, abbiamo:<\/p><ul><li><strong>strutturato sullo strumento ITSM<\/strong> le necessarie configurazioni per supportare le nuove funzionalit\u00e0 (tassonomie, flussi ecc.)<\/li><li><strong>creato i flussi e le logiche che governano le interrogazioni fatte dagli utenti su Teams<\/strong>: lo abbiamo fatto tramite <strong>Microsoft Power Virtual Agent<\/strong>, in quanto i bot AI di Azure sono nativamente integrabili in Teams<\/li><li><strong>impostato i flussi comunicativi attraverso Power Automate <\/strong>per il recupero dei dati da presentare all\u2019utente o da modificare nello strumento ITSM<\/li><\/ul><p style=\"font-weight: 400;\"><br \/>Il fatto che <strong>l\u2019integrazione con Teams avvenga nel<\/strong> <strong>tenant del cliente<\/strong> permette l\u2019autenticazione immediata degli utenti e di conseguenza, oltre alla facilit\u00e0 di accesso, si ha anche una <strong>maggiore sicurezza<\/strong> (accede solo chi pu\u00f2 accedere secondo i requisiti di accesso aziendali), ed \u00e8 possibile fornire esperienze personalizzate in base alla business unit o al team di lavoro dell\u2019interlocutore che interroga il bot.<\/p><p style=\"font-weight: 400;\">La flessibilit\u00e0 della piattaforma permette inoltre <strong>l\u2019integrazione dei bot su canali multipli<\/strong> (portali web, applicazioni di messaggistica alternative), il tutto <strong>senza dover sviluppare soluzioni diverse<\/strong> e mantenendo l\u2019uniformit\u00e0 dell\u2019esperienza utente.<\/p><p><span style=\"font-weight: 400;\">Vediamo un video dell\u2019integrazione in funzione: <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cca5ff3 elementor-widget elementor-widget-video\" data-id=\"cca5ff3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/iiF9LdF3o-E&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c9e602 elementor-widget elementor-widget-text-editor\" data-id=\"0c9e602\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Inoltre, le <strong>funzionalit\u00e0 AI generative di Copilot Studio<\/strong>, di cui \u00e8 parte Power Virtual Agent, aprono la porta alla realizzazione di scenari pi\u00f9 complessi che permettono di creare bot in grado di gestire in autonomia logiche pi\u00f9 complesse. Pensiamo ad una potenziale <strong>prima triage del ticket ancora prima che venga visionato da un operatore dell\u2019help desk<\/strong>, riducendo il carico di lavoro del team di primo livello, oppure <strong>l\u2019invio all\u2019utente di una risposta basata su knowledge interna<\/strong>, consentendo la rapida risoluzione in autonomia delle segnalazioni pi\u00f9 semplici.<\/p><p style=\"font-weight: 400;\">In conclusione, possiamo affermare che <strong>l\u2019integrazione con Teams agevola gli utenti<\/strong> perch\u00e9 si trovano a ricevere rapidamente <strong>risposte e aggiornamenti alle problematiche che riscontrano<\/strong>, ma anche il team IT stesso che si trova a demandare all\u2019automazione le casistiche pi\u00f9 ripetitive e per cui \u00e8 gi\u00e0 stata prevista una soluzione.<\/p><p>Si tratta di un <strong>win win.<\/strong>\u00a0 \u00a0<\/p><p><br \/><em>*Articolo a firma di <a href=\"https:\/\/www.linkedin.com\/in\/riccardo-sacchetto-56562343\/\">Riccardo Sacchetto<\/a>, IT Consultant in WEGG &#8211; The Impact Factory<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d4c0349\" data-id=\"d4c0349\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54a6278 elementor-widget elementor-widget-text-editor\" data-id=\"54a6278\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Approfondimenti<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dceb23 elementor-grid-1 elementor-posts--thumbnail-none elementor-widget__width-initial elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-posts\" data-id=\"6dceb23\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;1&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-25681 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-business-process-management category-digital-experience category-digital-service-experience category-digitalizzazione-processi category-process-automation tag-business-process-management tag-digitalizzazione tag-onboarding tag-processi-hr tag-servizi-hr\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/migliorare-onboarding-con-il-digitale\/\" >\n\t\t\t\tMigliorare l&#8217;onboarding con il digitale\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-41552 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-asset-management tag-licensing tag-licensing-microsoft tag-microsoft tag-microsoft-365 tag-teams\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/unbundling-di-teams-dai-pacchetti-microsoft-e-office-365-come-ridurre-i-costi\/\" >\n\t\t\t\tL\u2019unbundling (e il ritorno) di Teams dai pacchetti Microsoft e Office 365: cosa cambia e come ridurre i costi\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-26076 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-asset-intelligence category-asset-management category-monitoraggio-asset-it category-risk-avoidance tag-asset-management tag-inventory tag-shadow-it tag-software-asset-management\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/shadow-it-i-motivi-per-averne-paura\/\" >\n\t\t\t\tShadow IT, perch\u00e9 bisogna averne paura\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-41259 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-asset-management category-risk-avoidance category-software-non-in-regola tag-cva tag-fuori-supporto tag-iasp tag-ibm tag-licensing-ibm tag-licenze tag-licenze-ibm tag-rischio tag-software tag-vulnerability\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/da-iasp-a-cva-una-guida-pratica-per-scoprire-le-novita-del-programma-ibm\/\" >\n\t\t\t\tDa IASP a CVA: una guida pratica per scoprire le novit\u00e0 del programma IBM e a cosa fare attenzione\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-41567 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-asset-management category-cloud-management category-financial-management category-gestione-asset-it category-gestione-budget-it category-riduzione-spesa-it category-rinegoziazione-contratti category-risk-avoidance category-spend-optimization tag-contratti-microsoft-ea tag-costi-azure-mca tag-incremento-costi-licenze tag-microsoft-customer-agreement tag-microsoft-licenze-cloud tag-microsoft-mca-e tag-ottimizzazione-contratti-microsoft tag-software-asset-management tag-soluzioni-licenze-microsoft tag-transizione-ea-mca\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/microsoft-addio-livelli-di-sconto-nei-contratti-ea-e-mpsa\/\" >\n\t\t\t\tMicrosoft uniforma i prezzi dei servizi online: addio livelli di sconto nei contratti EA e MPSA\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32976 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-artificial-intelligence-anywhere category-business-process-management category-digital-service-experience category-process-automation tag-chatgpt tag-cmdb tag-it-service-management tag-it-support\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/chatgpt-it-service-management\/\" >\n\t\t\t\t&#8220;Prompti&#8221; per l&#8217;utilizzo di ChatGPT nell&#8217;IT Service Management?\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bc87895 elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bc87895\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e6f41e\" data-id=\"7e6f41e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01244f8 elementor-widget elementor-widget-image\" data-id=\"01244f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/04\/02-s-pattern02.png\" title=\"02-s pattern02\" alt=\"02-s pattern02\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1655px; --smush-placeholder-aspect-ratio: 1655\/388;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb98fd6 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"cb98fd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Livello_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 92.25 92.25\" style=\"enable-background:new 0 0 92.25 92.25;\" xml:space=\"preserve\"><polygon points=\"90.25,2.93 90.25,88.84 1.41,0 0,1.41 88.84,90.25 2.93,90.25 2.93,92.25 92.25,92.25 92.25,2.93 \"><\/polygon><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f32d69c elementor-widget elementor-widget-heading\" data-id=\"f32d69c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vorresti migliorare la gestione dell'assistenza IT?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a20b313 elementor-widget elementor-widget-heading\" data-id=\"a20b313\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CONTATTACI PER APPROFONDIRE!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe88395 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fe88395\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-372754d elementor-button-align-center elementor-widget elementor-widget-form\" data-id=\"372754d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div 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name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCognome:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_298f6a1 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_298f6a1\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail aziendale:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_298f6a1]\" id=\"form-field-field_298f6a1\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_fa5f1b6 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fa5f1b6\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNumero di Telefono:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_fa5f1b6]\" id=\"form-field-field_fa5f1b6\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Sono accettati solo numeri e caratteri telefonici (#, -, *, ecc.).\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_c83c665 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c83c665\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRuolo aziendale:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_c83c665]\" id=\"form-field-field_c83c665\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSpiegaci meglio la tua situazione:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_687c4cc elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_687c4cc]\" id=\"form-field-field_687c4cc\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\" checked=\"checked\">\n\t\t\t\t<label for=\"form-field-field_687c4cc\">Ho preso visione dell'<a href=\"https:\/\/wegg.it\/privacy-policy\">informativa privacy<\/a> di WEGG e acconsento il trattamento dei miei dati.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_ea8ed71 elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_ea8ed71]\" id=\"form-field-field_ea8ed71\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-field_ea8ed71\">Voglio rimanere in contatto con WEGG e ricevere contenuti gratuiti.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_d2bf274]\" id=\"form-field-field_d2bf274\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Invia<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0c253fd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0c253fd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9c19f89\" data-id=\"9c19f89\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How can we make Teams an effective self-service channel for IT support by implementing service bots with AI capabilities <\/p>","protected":false},"author":8828,"featured_media":38111,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[14,25,24,111,114],"tags":[276,357,381,380,379,277],"class_list":["post-38109","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-approfondimenti","category-business-process-management","category-digital-service-experience","category-digitalizzazione-processi","category-migliorare-erogazione-servizi","tag-easyvista","tag-itsm","tag-microsoft-teams","tag-self-help","tag-service-bot","tag-service-manager"],"yoast_head":"<!-- This site is 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