{"id":37899,"date":"2024-07-01T16:06:25","date_gmt":"2024-07-01T16:06:25","guid":{"rendered":"https:\/\/wegg.it\/?p=37899"},"modified":"2025-04-16T13:15:00","modified_gmt":"2025-04-16T13:15:00","slug":"easyvista-service-manager-come-creare-e-consultare-articoli-della-knowledge-base","status":"publish","type":"post","link":"https:\/\/wegg.it\/eng\/easyvista-service-manager-come-creare-e-consultare-articoli-della-knowledge-base\/","title":{"rendered":"Easyvista Service Manager: come creare e consultare articoli della Knowledge Base"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"37899\" class=\"elementor elementor-37899\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53e0c95 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53e0c95\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-531edbf\" data-id=\"531edbf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bb2f54 elementor-hidden-mobile elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"8bb2f54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Livello_1\" x=\"0px\" y=\"0px\" viewbox=\"0 0 92.25 92.25\" style=\"enable-background:new 0 0 92.25 92.25;\" xml:space=\"preserve\"><polygon points=\"90.25,2.93 90.25,88.84 1.41,0 0,1.41 88.84,90.25 2.93,90.25 2.93,92.25 92.25,92.25 92.25,2.93 \"><\/polygon><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ee191b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ee191b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2c6e3a6\" data-id=\"2c6e3a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20926b3 elementor-widget elementor-widget-image\" data-id=\"20926b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"785\" height=\"424\" src=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/EasyvistaKnowledgeBase.png\" class=\"attachment-large size-large wp-image-37900\" alt=\"\" srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/EasyvistaKnowledgeBase.png 785w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/EasyvistaKnowledgeBase-300x162.png 300w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/EasyvistaKnowledgeBase-768x415.png 768w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/EasyvistaKnowledgeBase-18x10.png 18w\" sizes=\"(max-width: 785px) 100vw, 785px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71e4747 elementor-widget elementor-widget-text-editor\" data-id=\"71e4747\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Una funzionalit\u00e0<\/strong> <strong>che pu\u00f2 risultare<\/strong> <strong>molto utile agli operatori<\/strong> <strong>di Service Desk \u00e8 la<\/strong> <strong>Knowledge Base (KB). <\/strong>Si tratta di un repository organizzato che fornisce informazioni su <strong>come risolvere incidenti o problemi segnalati nei ticket<\/strong>.<\/p><p>La condivisione di questa base di conoscenza sia con gli utenti finali sia con il personale di supporto ha il vantaggio di <strong>ridurre il numero di ticket aperti che ripresentano la stessa situazione<\/strong>, <strong>nonch\u00e9 di<\/strong> <strong>velocizzare la loro risoluzione<\/strong> massimizzando tempi, costi e soddisfazione utente.<\/p><h2><strong>Come si crea e si elabora un articolo KB in Easyvista<\/strong><\/h2><p>Easyvista ha <strong>un wizard<\/strong> <strong>che permette di creare<\/strong> <strong>un articolo della KB<\/strong> a partire da un incident o da un problem. Lo puoi vedere nell\u2019immagine seguente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccd9b13 elementor-widget elementor-widget-image\" data-id=\"ccd9b13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB1.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Knowledge Base\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6Mzc5MDMsInVybCI6Imh0dHBzOlwvXC93ZWdnLml0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wN1wvS0IxLnBuZyJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"328\" height=\"145\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB1.png\" class=\"attachment-large size-large wp-image-37903 lazyload\" alt=\"Knowledge Base\" data-srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB1.png 328w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB1-300x133.png 300w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB1-18x8.png 18w\" data-sizes=\"(max-width: 328px) 100vw, 328px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 328px; --smush-placeholder-aspect-ratio: 328\/145;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a6e898 elementor-widget elementor-widget-text-editor\" data-id=\"7a6e898\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cliccando sul wizard, potrai creare un nuovo elemento KB che avr\u00e0 lo stato iniziale definito nella tabella di riferimento <strong>Stato della Knowledge Status<\/strong>. A questo punto verr\u00e0 creato il collegamento tra l&#8217;incident\/problem e l&#8217;articolo della Knowledge Base.<\/p><p>Se invece <strong>vuoi creare un articolo KB singolarmente<\/strong> due sono i possibili percorsi:<\/p><ul><li>seleziona nel men\u00f9 <em>Service Transition &gt;Knowledge<\/em><\/li><li><em>accedi alla sezione <\/em><em>Known Errors<\/em><em> direttamente dal men\u00f9 seguendo il flusso<\/em> <em>Service Operation &gt; Problems &amp; Known Errors &gt; Known Errors<\/em> e poi cliccando sul wizard \u201c+\u201d.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d230af9 elementor-widget elementor-widget-image\" data-id=\"d230af9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB2.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Knowledge Base\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6Mzc5MDQsInVybCI6Imh0dHBzOlwvXC93ZWdnLml0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wN1wvS0IyLnBuZyJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"642\" height=\"406\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB2.png\" class=\"attachment-medium_large size-medium_large wp-image-37904 lazyload\" alt=\"\" data-srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB2.png 642w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB2-300x190.png 300w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB2-18x12.png 18w\" data-sizes=\"(max-width: 642px) 100vw, 642px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 642px; --smush-placeholder-aspect-ratio: 642\/406;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c6b4b1 elementor-widget elementor-widget-text-editor\" data-id=\"1c6b4b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nella creazione dell\u2019articolo KB \u00e8 possibile associare <strong>una categoria specifica<\/strong>; in questo caso per\u00f2 quel Known Error verr\u00e0 visto solo da chi ha il dominio che ne permette la visibilit\u00e0.<\/p><h2><strong>Come si consulta un articolo della Knowledge Base<\/strong><\/h2><p>Per la consultazione, invece, puoi accedere da diversi punti:<\/p><ul><li>Dal men\u00f9 <em>Service Operation &gt; Problems &amp; Known Errors &gt; Known Errors<\/em>:<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6eb321 elementor-widget elementor-widget-image\" data-id=\"b6eb321\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB3.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Knowledge Base\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6Mzc5MDUsInVybCI6Imh0dHBzOlwvXC93ZWdnLml0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wN1wvS0IzLnBuZyJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"210\" height=\"263\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB3.png\" class=\"attachment-large size-large wp-image-37905 lazyload\" alt=\"Knowledge Base\" data-srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB3.png 210w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB3-10x12.png 10w\" data-sizes=\"(max-width: 210px) 100vw, 210px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 210px; --smush-placeholder-aspect-ratio: 210\/263;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73fa3b9 elementor-widget elementor-widget-text-editor\" data-id=\"73fa3b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Dal menu <em>General &gt; Full Text Search<\/em>:<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-529d3ed elementor-widget elementor-widget-image\" data-id=\"529d3ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB4.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Knowledge Base\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6Mzc5MDYsInVybCI6Imh0dHBzOlwvXC93ZWdnLml0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wN1wvS0I0LnBuZyJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"195\" height=\"160\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB4.png\" class=\"attachment-large size-large wp-image-37906 lazyload\" alt=\"Knowledge Base\" data-srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB4.png 195w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB4-15x12.png 15w\" data-sizes=\"(max-width: 195px) 100vw, 195px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 195px; --smush-placeholder-aspect-ratio: 195\/160;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2ed6f9 elementor-widget elementor-widget-image\" data-id=\"a2ed6f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB5.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Knowledge Base\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6Mzc5MDcsInVybCI6Imh0dHBzOlwvXC93ZWdnLml0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wN1wvS0I1LnBuZyJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"556\" height=\"490\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB5.png\" class=\"attachment-large size-large wp-image-37907 lazyload\" alt=\"Knowledge Base\" data-srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB5.png 556w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB5-300x264.png 300w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB5-14x12.png 14w\" data-sizes=\"(max-width: 556px) 100vw, 556px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 556px; --smush-placeholder-aspect-ratio: 556\/490;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-739fa2f elementor-widget elementor-widget-text-editor\" data-id=\"739fa2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Dalla barra di ricerca in basso a sinistra, inserendo in input un pezzo di testo tra \u201cFull Text Search\u201d e \u201cKnown errors\u201d:<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d020279 elementor-widget elementor-widget-image\" data-id=\"d020279\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB6.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Knowledge Base\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6Mzc5MDgsInVybCI6Imh0dHBzOlwvXC93ZWdnLml0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wN1wvS0I2LnBuZyJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"234\" height=\"134\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB6.png\" class=\"attachment-large size-large wp-image-37908 lazyload\" alt=\"Knowledge Base\" data-srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB6.png 234w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB6-18x10.png 18w\" data-sizes=\"(max-width: 234px) 100vw, 234px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 234px; --smush-placeholder-aspect-ratio: 234\/134;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eeb7242 elementor-widget elementor-widget-text-editor\" data-id=\"eeb7242\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Dal dettaglio di un ticket, sulla barra verticale tutta a destra c\u2019\u00e8 il tab per aprire lateralmente la \u201cFull Text Search\u201d (FTS):<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25bc8f6 elementor-widget elementor-widget-image\" data-id=\"25bc8f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB7.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Knowledge Base\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6Mzc5MDksInVybCI6Imh0dHBzOlwvXC93ZWdnLml0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wN1wvS0I3LnBuZyJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"642\" height=\"168\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB7.png\" class=\"attachment-large size-large wp-image-37909 lazyload\" alt=\"Knowledge Base\" data-srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB7.png 642w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB7-300x79.png 300w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB7-18x5.png 18w\" data-sizes=\"(max-width: 642px) 100vw, 642px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 642px; --smush-placeholder-aspect-ratio: 642\/168;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdb58ff elementor-widget elementor-widget-image\" data-id=\"bdb58ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB8.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Knowledge Base\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6Mzc5MTAsInVybCI6Imh0dHBzOlwvXC93ZWdnLml0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wN1wvS0I4LnBuZyJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"642\" height=\"172\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB8.png\" class=\"attachment-large size-large wp-image-37910 lazyload\" alt=\"\" data-srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB8.png 642w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB8-300x80.png 300w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/KB8-18x5.png 18w\" data-sizes=\"(max-width: 642px) 100vw, 642px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 642px; --smush-placeholder-aspect-ratio: 642\/172;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63f2b42 elementor-widget elementor-widget-text-editor\" data-id=\"63f2b42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>NB:<\/strong> per la \u201cFull Text Search\u201d (FTS), gli utenti possono visualizzare solo gli elementi il cui perimetro \u00e8 compatibile <strong>con il dominio<\/strong> (ubicazione, reparto, catalogo).<\/p><p><strong>NB2:<\/strong> Gli utenti possono visualizzare solo gli articoli\u00a0della\u00a0Knowledge Base pubblica il cui perimetro \u00e8 compatibile con il dominio (ubicazione, reparto, catalogo).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d4c0349\" data-id=\"d4c0349\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54a6278 elementor-widget elementor-widget-text-editor\" data-id=\"54a6278\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Insights<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dceb23 elementor-grid-1 elementor-posts--thumbnail-none elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-posts\" data-id=\"6dceb23\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;1&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-40899 post type-post status-publish format-standard has-post-thumbnail hentry category-knowledge-base category-snow-software\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/gestione-utenti-snow-atlas\/\" >\n\t\t\t\tSnow Atlas: come gestire gli utenti\u00a0\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-35815 post type-post status-publish format-standard has-post-thumbnail hentry category-ivanti category-knowledge-base\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/ivanti-neurons-itsm-pubblicare-quick-action-workspace\/\" >\n\t\t\t\tIvanti Neurons per ITSM: come pubblicare una QA su un workspace\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-33123 post type-post status-publish format-standard has-post-thumbnail hentry category-ivanti category-knowledge-base\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/ivanti-endpoint-manager-errore-attivazione-core-server\/\" >\n\t\t\t\tIvanti Endpoint Manager: cosa fare quando c&#8217;\u00e8 un errore nell&#8217;attivazione del Core Server\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-41210 post type-post status-publish format-standard has-post-thumbnail hentry category-ivanti category-knowledge-base\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/errore-installazione-console-remota-data-analytics\/\" >\n\t\t\t\tIvanti Endpoint Manager: Aggiornamento console remota installazione di Data Analytics non riuscita\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-36048 post type-post status-publish format-standard has-post-thumbnail hentry category-ivanti category-knowledge-base\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/ivanti-service-manager-effettuare-filtri-ricerche-veloci\/\" >\n\t\t\t\tIvanti Service Manager: come effettuare filtri in lista e ricerche veloci\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-36287 post type-post status-publish format-standard has-post-thumbnail hentry category-knowledge-base category-snow-software\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/snow-license-manager-come-attivare-cloud-application-metering\/\" >\n\t\t\t\tSnow License Manager: come attivare e verificare il funzionamento del Cloud Application Metering\u00a0\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bc87895 elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bc87895\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e6f41e\" data-id=\"7e6f41e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-434b3e3 elementor-widget elementor-widget-spacer\" data-id=\"434b3e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01244f8 elementor-widget elementor-widget-image\" data-id=\"01244f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/04\/02-s-pattern02.png\" title=\"02-s pattern02\" alt=\"02-s pattern02\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1655px; --smush-placeholder-aspect-ratio: 1655\/388;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb98fd6 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"cb98fd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Livello_1\" x=\"0px\" y=\"0px\" viewbox=\"0 0 92.25 92.25\" style=\"enable-background:new 0 0 92.25 92.25;\" xml:space=\"preserve\"><polygon points=\"90.25,2.93 90.25,88.84 1.41,0 0,1.41 88.84,90.25 2.93,90.25 2.93,92.25 92.25,92.25 92.25,2.93 \"><\/polygon><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f32d69c elementor-widget elementor-widget-heading\" data-id=\"f32d69c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Can't you solve the issue?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a20b313 elementor-widget elementor-widget-heading\" data-id=\"a20b313\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CONTACT SUPPORT!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2f64c0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2f64c0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fdc84b9\" data-id=\"fdc84b9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38553b5 elementor-align-left elementor-widget elementor-widget-global elementor-global-40517 elementor-widget-button\" data-id=\"38553b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/wegg-amc.ivanticloud.com\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Apri un ticket<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>I suggerimenti dell&#8217;AT di WEGG: se si ha Easyvista Service Manager come si fa a creare e consultare articoli della Knowledge Base. <\/p>","protected":false},"author":8828,"featured_media":37900,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[225,211],"tags":[],"class_list":["post-37899","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-easyvista","category-knowledge-base"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Easyvista Service Manager: come creare e consultare articoli della Knowledge Base - WEGG<\/title>\n<meta name=\"description\" content=\"I suggerimenti dell&#039;AT di WEGG: se si ha Easyvista Service Manager come si fa a creare e consultare articoli della Knowledge Base.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Easyvista Service Manager: come creare e consultare articoli della Knowledge Base - WEGG\" \/>\n<meta property=\"og:description\" content=\"I suggerimenti dell&#039;AT di WEGG: se si ha Easyvista Service Manager come si fa a creare e consultare articoli della Knowledge Base.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wegg.it\/eng\/easyvista-service-manager-come-creare-e-consultare-articoli-della-knowledge-base\/\" \/>\n<meta property=\"og:site_name\" content=\"WEGG\" \/>\n<meta property=\"article:published_time\" content=\"2024-07-01T16:06:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-16T13:15:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/07\/EasyvistaKnowledgeBase.png\" \/>\n\t<meta property=\"og:image:width\" content=\"785\" \/>\n\t<meta property=\"og:image:height\" content=\"424\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Camilla Bottin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camilla Bottin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/wegg.it\/easyvista-service-manager-come-creare-e-consultare-articoli-della-knowledge-base\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/wegg.it\/easyvista-service-manager-come-creare-e-consultare-articoli-della-knowledge-base\/\"},\"author\":{\"name\":\"Camilla Bottin\",\"@id\":\"https:\/\/www.wegg.it\/#\/schema\/person\/24198ae076770466cc8f909ad75bea89\"},\"headline\":\"Easyvista Service Manager: come creare e consultare articoli della Knowledge 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