{"id":37687,"date":"2024-05-23T15:16:45","date_gmt":"2024-05-23T15:16:45","guid":{"rendered":"https:\/\/wegg.it\/?p=37687"},"modified":"2025-04-16T13:13:05","modified_gmt":"2025-04-16T13:13:05","slug":"ivanti-endpoint-manager-come-recuperare-i-file-di-log-da-un-client-windows-in-epm","status":"publish","type":"post","link":"https:\/\/wegg.it\/eng\/ivanti-endpoint-manager-come-recuperare-i-file-di-log-da-un-client-windows-in-epm\/","title":{"rendered":"Ivanti Endpoint Manager: come recuperare i file di log da un client Windows in EPM"},"content":{"rendered":"
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La risoluzione di richieste di supporto spesso richiede l\u2019analisi di pi\u00f9 file di log<\/strong> provenienti dai client gestiti. Per questo motivo Ivanti mette a disposizione un tool che va a recuperarli, uno strumento molto utile ai tecnici coinvolti per un primo troubleshooting.<\/strong><\/p>

Per azionarlo, apri la console di Ivanti EPM e dalla Network View seleziona \u201cAll Devices\u201d<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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A questo punto ricerca il client<\/strong> su cui dovresti effettuare l\u2019analisi dei file di log e clicca con il tasto destro su di esso. Una volta aperto il men\u00f9 a tendina seleziona \u201cDiagnostics<\/strong>\u201d. Il comando porter\u00e0 ad aprirsi lo strumento di diagnostica di Ivanti per il dispositivo gestito.<\/p>

Clicca sulla prima voce di men\u00f9 in altro a sinistra (\u201cLogs<\/strong>\u201d), poi recati su Client e selezionare la voce: \u201cGet all and zip\u201d.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Una volta scelto dove salvare il file, lo strumento creer\u00e0 un file .zip<\/strong> che conterr\u00e0 tutti i log dei processi Ivanti lato client gestito che possono essere consultati per la propria analisi.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Insights<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\tIvanti Neurons per ITSM: come creare una quick action per estrazione di dati su Excel\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tIvanti CSA. Il passaggio da Cloud Service Appliance a Cloud Service Application\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tIvanti Neurons per ITSM: come pubblicare una QA su un workspace\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tIvanti Endpoint Manager: come risolvere eventuali problemi in fase di migrazione da agente Legacy a EBA.\u00a0\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tIvanti Neurons per ITSM: come verificare lo stato dei workflow\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tIvanti Endpoint Manager: Sostituzione delle vulnerabilit\u00e0: perch\u00e9 applicare solo le ultime versioni\u00a0\u00a0\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Can't you solve the issue?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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CONTACT SUPPORT!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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I suggerimenti dell’AT di WEGG: se si ha Ivanti Endpoint Manager come si recuperano i file di log da un client Windows.<\/p>","protected":false},"author":8828,"featured_media":37689,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[224,211],"tags":[],"class_list":["post-37687","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ivanti","category-knowledge-base"],"yoast_head":"\nIvanti Endpoint Manager: come recuperare i file di log da un client Windows in EPM - WEGG<\/title>\n<meta name=\"description\" content=\"I suggerimenti dell'AT di WEGG: se si ha Ivanti Endpoint Manager come si recuperano i file di log da un client Windows.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ivanti Endpoint Manager: come recuperare i file di log da un client Windows in EPM - 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