{"id":37519,"date":"2024-05-09T12:32:26","date_gmt":"2024-05-09T12:32:26","guid":{"rendered":"https:\/\/wegg.it\/?p=37519"},"modified":"2024-05-09T12:39:42","modified_gmt":"2024-05-09T12:39:42","slug":"digitalizzazione-dei-servizi-it-levoluzione-del-supporto-in-scm-group","status":"publish","type":"post","link":"https:\/\/wegg.it\/eng\/digitalizzazione-dei-servizi-it-levoluzione-del-supporto-in-scm-group\/","title":{"rendered":"Digitalization of IT services: the evolution of support at SCM Group"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"37519\" class=\"elementor elementor-37519\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53e0c95 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53e0c95\" data-element_type=\"section\" data-e-type=\"section\" 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class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20926b3 elementor-widget elementor-widget-image\" data-id=\"20926b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"530\" src=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/05\/IMG_5281-768x530.jpg\" class=\"attachment-medium_large size-medium_large wp-image-37522\" alt=\"\" srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/05\/IMG_5281-768x530.jpg 768w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/05\/IMG_5281-300x207.jpg 300w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/05\/IMG_5281-1024x706.jpg 1024w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/05\/IMG_5281-1536x1060.jpg 1536w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/05\/IMG_5281-2048x1413.jpg 2048w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/05\/IMG_5281-18x12.jpg 18w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-025de72 elementor-widget elementor-widget-post-info\" data-id=\"025de72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-8dd652e elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/wegg.it\/eng\/2024\/05\/09\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>May 9, 2024<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3e7748 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"a3e7748\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Digitalization of IT services: the evolution of support at SCM Group<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71e4747 elementor-widget elementor-widget-text-editor\" data-id=\"71e4747\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>On the stage of the \"<strong>Explore the future of IT<\/strong>\" during <strong>Ivanti Live! on May 8<\/strong> at Galleria Campari, we presented <strong>a concrete testimony<\/strong> <strong>of<\/strong> <b>of an ITSM project <\/b>that demonstrated its real value to users and the entire company.<\/p><p>it has been discussed by <a href=\"https:\/\/www.linkedin.com\/in\/andrea-landini-bb604b78\/\">Andrea Landini<\/a>, CIO of <a href=\"https:\/\/www.scmgroup.com\/it\">SCM Group<\/a>, who told the audience about the complex IT services digitalization plan undertaken with the aim of evolving the company's support model.<\/p><p>The SCM Group IT team started <strong>centralizing asset management<\/strong> <strong>and their associated systems on a single platform<\/strong> to have an initial full understanding of the scope of work in progress.<\/p><p><strong>On this verified tracking<\/strong> he then laid the foundation to reduce the dispersion that was occurring regarding the <strong>incident reporting and IT request management<\/strong>.<\/p><p><strong>The self-service portal<\/strong> on the ITSM Ivanti platform is nothing more than the final output of a long process that has led to <strong>the review and translation of IT processes<\/strong> into a digital support system. This was done to improve both the delivery of IT services and the relationship with SCM users, who are now better assisted with their support requests<\/p><p><strong>Our ITIL expertises<\/strong> have been helpful in this complex process of translation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e8022a elementor-widget elementor-widget-gallery\" data-id=\"8e8022a\" data-element_type=\"widget\" data-e-type=\"widget\" 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data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"8e8022a\" data-elementor-lightbox-title=\"IMG_5358\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6Mzc1MjksInVybCI6Imh0dHBzOlwvXC93ZWdnLml0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wNVwvSU1HXzUzNTgtc2NhbGVkLmpwZyIsInNsaWRlc2hvdyI6IjhlODAyMmEifQ%3D%3D\">\n\t\t\t\t\t<div class=\"e-gallery-image elementor-gallery-item__image\" data-thumbnail=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/05\/IMG_5358-300x171.jpg\" data-width=\"300\" data-height=\"171\" aria-label=\"\" role=\"img\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-gallery-item__overlay\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<a class=\"e-gallery-item elementor-gallery-item elementor-animated-content\" href=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/05\/IMG_5377-scaled.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"8e8022a\" data-elementor-lightbox-title=\"IMG_5377\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6Mzc1MzAsInVybCI6Imh0dHBzOlwvXC93ZWdnLml0XC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wNVwvSU1HXzUzNzctc2NhbGVkLmpwZyIsInNsaWRlc2hvdyI6IjhlODAyMmEifQ%3D%3D\">\n\t\t\t\t\t<div class=\"e-gallery-image elementor-gallery-item__image\" data-thumbnail=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/05\/IMG_5377-300x182.jpg\" data-width=\"300\" data-height=\"182\" aria-label=\"\" role=\"img\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-gallery-item__overlay\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d4c0349\" data-id=\"d4c0349\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54a6278 elementor-widget elementor-widget-text-editor\" data-id=\"54a6278\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ultime news<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e07be4a elementor-grid-1 elementor-posts--thumbnail-none elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-posts\" data-id=\"e07be4a\" data-element_type=\"widget\" data-e-type=\"widget\" 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aziendale\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>At Ivanti Live, the CIO of SCM Group shared the story of how they evolved their IT service management model.<\/p>","protected":false},"author":8828,"featured_media":37522,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[25,111,114,55,27],"tags":[65,191],"class_list":["post-37519","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-process-management","category-digitalizzazione-processi","category-migliorare-erogazione-servizi","category-news","category-process-automation","tag-it-service-management","tag-ivanti"],"yoast_head":"<!-- This site is optimized with the 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