{"id":36940,"date":"2024-02-26T10:45:10","date_gmt":"2024-02-26T10:45:10","guid":{"rendered":"https:\/\/wegg.it\/?p=36940"},"modified":"2024-02-26T10:54:37","modified_gmt":"2024-02-26T10:54:37","slug":"gestione-servizi-it-dove-partire","status":"publish","type":"post","link":"https:\/\/wegg.it\/eng\/gestione-servizi-it-dove-partire\/","title":{"rendered":"IT service management: where is it best to start?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"36940\" class=\"elementor elementor-36940\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53e0c95 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53e0c95\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-531edbf\" data-id=\"531edbf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bb2f54 elementor-hidden-mobile elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"8bb2f54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Livello_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 92.25 92.25\" style=\"enable-background:new 0 0 92.25 92.25;\" xml:space=\"preserve\"><polygon points=\"90.25,2.93 90.25,88.84 1.41,0 0,1.41 88.84,90.25 2.93,90.25 2.93,92.25 92.25,92.25 92.25,2.93 \"><\/polygon><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ee191b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ee191b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2c6e3a6\" data-id=\"2c6e3a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20926b3 elementor-widget elementor-widget-image\" data-id=\"20926b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/02\/campaign-creators-gMsnXqILjp4--1024x683.jpg\" class=\"attachment-large size-large wp-image-36942\" alt=\"Gestione servizi IT\" srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2024\/02\/campaign-creators-gMsnXqILjp4--1024x683.jpg 1024w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/02\/campaign-creators-gMsnXqILjp4--300x200.jpg 300w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/02\/campaign-creators-gMsnXqILjp4--768x512.jpg 768w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/02\/campaign-creators-gMsnXqILjp4--1536x1024.jpg 1536w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/02\/campaign-creators-gMsnXqILjp4--18x12.jpg 18w, https:\/\/wegg.it\/wp-content\/uploads\/2024\/02\/campaign-creators-gMsnXqILjp4-.jpg 1587w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-025de72 elementor-widget elementor-widget-post-info\" data-id=\"025de72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-8dd652e elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/wegg.it\/eng\/2024\/02\/26\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>February 26, 2024<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3e7748 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"a3e7748\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Gestione dei servizi IT: da dove \u00e8 meglio partire<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71e4747 elementor-widget elementor-widget-text-editor\" data-id=\"71e4747\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Dal catalogo o dalla discovery degli asset?<\/strong><\/p><p><em>Molte aziende utilizzano un approccio \u201cbottom-up\u201d nella gestione dei servizi IT: di seguito spieghiamo perch\u00e9 \u00e8 meglio rivedere questo approccio in favore di una preventiva definizione del catalogo dei servizi. \u00a0<\/em><\/p><p>In un mondo aziendale sempre pi\u00f9 dipendente dalla tecnologia, l\u2019efficacia nella gestione dei servizi IT <strong>\u00e8 cruciale per il successo<\/strong>. I processi ITIL \u2013 delineati secondo le best-practices della <strong>metodologia ITIL<\/strong> per la gestione dei servizi IT \u2013 <strong>offrono un quadro robusto<\/strong> per ottimizzare questa gestione attraverso pratiche consolidate. Tra queste troviamo:<\/p><ul><li><strong>Service Catalogue Management<\/strong><\/li><li><strong>Service Portfolio Management<\/strong><\/li><li><strong>Configuration Management<\/strong><\/li><li><strong>Change Enablement (gi\u00e0 Change Management)<\/strong><\/li><\/ul><p><br \/>Le prime due sono essenziali per <strong>una visione strategica dei servizi IT<\/strong>. Il <strong>Service Catalogue Management<\/strong> fornisce una panoramica dettagliata dei servizi IT attualmente offerti al business, mentre il <strong>Service Portfolio Management<\/strong> gestisce l\u2019intero ciclo di vita dei servizi IT, compresi sia quelli in fase di sviluppo (\u201cservice pipeline\u201d), sia quelli ritirati (\u201cretired services\u201d).<\/p><p>Con il <strong>Configuration Management<\/strong> e il <strong>Change Management<\/strong>, invece, entriamo pi\u00f9 nel dettaglio della gestione operativa legata alla <strong>disponibilit\u00e0 dei servizi IT: <\/strong>queste pratiche si concentrano sulla gestione efficace delle infrastrutture IT e sulla minimizzazione dei rischi associati ai cambiamenti. La gestione delle configurazioni garantisce che gli asset IT siano <strong>correttamente identificati, catalogati e gestiti<\/strong>, mentre la gestione delle change si occupa della <strong>valutazione, approvazione e monitoraggio dei cambiamenti<\/strong> nel sistema IT.<\/p><h2><strong>La gestione dei servizi IT: l\u2019approccio \u201cbottom-up\u201d<\/strong><\/h2><p>I <strong>team IT<\/strong> sono consapevoli che la corretta implementazione di questi processi assicurer\u00e0 che <strong>l\u2019organizzazione sia allineata alle esigenze del business<\/strong> e che <strong>ogni servizio aggiunga valore<\/strong>.<\/p><p>Nella gestione degli stessi, per\u00f2, tendono a focalizzarsi troppo su <strong>un approccio \u201cbottom-up\u201d<\/strong> che parte dalla <strong>discovery degli asset<\/strong> per arrivare a comprendere quanto \u00e8 in esecuzione sui sistemi (per poterlo poi gestire di conseguenza).<\/p><p><strong>Avere<\/strong> <strong>un inventario disponibile e aggiornato degli asset<\/strong> <strong>\u00e8 fondamentale<\/strong>, ma si tenga conto che limitarsi alla scoperta delle risorse IT legate ai servizi \u2013 per quanto utilissimo alla gestione delle stesse \u2013 pu\u00f2 portare <strong>a una visione frammentata dei servizi IT<\/strong>. Ci si concentra, infatti, pi\u00f9 <strong>sugli aspetti tecnici<\/strong> che sulla strategia di servizio complessiva.<\/p><p>Secondo me questo approccio funziona fino a un certo punto: nella mia esperienza come <strong>consulente ITSM<\/strong> in <a href=\"https:\/\/wegg.it\/\">WEGG<\/a>, partire dalla discovery per andare a gestire i servizi porta <strong>a un livello di dettaglio troppo operativo <\/strong>e, soprattutto,<strong> cieco rispetto alle esigenze di business<\/strong>. Senza un allineamento strategico, che pu\u00f2 esserci solo con una <strong>definizione a monte del catalogo servizi <\/strong>(in linea con gli obiettivi di business), si rischia di investire risorse nella manutenzione degli asset che non contribuiscono significativamente al valore aziendale e\/o di gestire con maggiore difficolt\u00e0 i cambiamenti.<\/p><p>Faccio un esempio: <strong>pianificare<\/strong> <strong>change diverse<\/strong> <strong>su strumenti diversi<\/strong> che rispondono a uno stesso obiettivo strategico <strong>in momenti diversi<\/strong> (perch\u00e9 cos\u00ec avviene se guardiamo al singolo asset) pu\u00f2 portare a inefficienze, sprechi di risorse o disallineamenti. Questo non avverrebbe diversamente con un approccio \u201ctop-down\u201d.<\/p><h2><strong>I vantaggi dell\u2019approccio \u201ctop-down\u201d<\/strong><\/h2><p>L\u2019 <strong>approccio<\/strong> \u201c<strong>top-down<\/strong>\u201d, che inizia con la <strong>definizione del catalogo servizi<\/strong>, ci permette di allineare strategicamente i servizi IT con gli obiettivi aziendali.<\/p><p>Come lo fa? Con <strong>una comprensione chiara dei servizi che l\u2019organizzazione intende offrire<\/strong>, \u00e8 pi\u00f9 facile garantire che ogni asset IT supporti <strong>direttamente un servizio specifico<\/strong>, ottimizzando cos\u00ec l\u2019uso delle risorse e migliorando l\u2019efficienza operativa.<\/p><p>Questo porta ad assicurare che ogni decisione presa a livello di gestione degli asset e dei cambiamenti sia guidata dalla <strong>necessit\u00e0 di supportare o migliorare i servizi offerti<\/strong>, rendendo l&#8217;intero processo pi\u00f9 orientato agli obiettivi aziendali.<\/p><h2><strong>E qual \u00e8 il ruolo della tecnologia?<\/strong><\/h2><p>Entrambi gli approcci rivestono un ruolo importante nell\u2019ITSM, ma con <strong>una definizione a monte dei servizi<\/strong> \u00e8 pi\u00f9 facile verificare a valle come vengono gestiti con il supporto della tecnologia.<\/p><p>Se una <strong>visione orientata dai servizi<\/strong> \u00e8 presente fin dall\u2019inizio con un catalogo dei servizi definito e strutturato, <a href=\"https:\/\/wegg.it\/scegliere-tecnologia-di-service-mapping\/\"><strong>strumenti di popolamento automatico del CMDB<\/strong><\/a> possono poi andare a comprendere se la infrastruttura IT sta supportando gli obiettivi aziendali. E magari potenziare la loro crescita strategica con la consapevolezza puntuale di cambiamenti e configurazioni.<\/p><p>Approfondiamo il tema anche nel webinar <strong>\u201cService Mapping: la tecnologia invisibile al ballo dei servizi IT\u201d <\/strong>in programma per il 28 febbraio<strong>. <\/strong>Vai <a href=\"https:\/\/wegg.it\/service-mapping-tecnologia-ballo-servizi-it\/\">qui<\/a> per guardarlo!<\/p><p><em>Articolo a firma di <a href=\"https:\/\/www.linkedin.com\/in\/fclabot\/?originalSubdomain=it\">Francesco Clabot<\/a>, CTO di WEGG e docente ITSM all&#8217;Universit\u00e0 di Padova.\u00a0<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d4c0349\" data-id=\"d4c0349\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54a6278 elementor-widget elementor-widget-text-editor\" data-id=\"54a6278\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Approfondimenti<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dceb23 elementor-grid-1 elementor-posts--thumbnail-none elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-posts\" data-id=\"6dceb23\" data-element_type=\"widget\" data-e-type=\"widget\" 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category-spend-optimization tag-compliance tag-licensing tag-licenze-java tag-oracle-java tag-software-asset-management tag-sottoscrizione tag-spend-optimization\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/sottoscrizioni-java-dentro-ula-cosa-fare\/\" >\n\t\t\t\tCosa fare se si hanno sottoscrizioni Java all&#8217;interno di ULA?\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32912 post type-post status-publish format-standard has-post-thumbnail hentry category-asset-management category-riduzione-non-conformita category-riduzione-spesa-it category-rinegoziazione-contratti category-risk-avoidance category-software-non-in-regola category-spend-optimization category-webinar tag-compliance tag-it-asset-management tag-java tag-licensing-java tag-oracle-java tag-software-asset-management\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/conoscere-impatto-nuova-metrica-java\/\" >\n\t\t\t\tConosci l&#8217;impatto della nuova metrica per Oracle Java?\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-34246 post type-post status-publish format-standard has-post-thumbnail hentry category-asset-management category-case-study category-gestione-asset-it category-monitoraggio-asset-it tag-gestione-asset-it tag-it-asset-management tag-mef\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/mef-gestione-asset-it\/\" >\n\t\t\t\tMEF abbatte i silos relativi alla gestione degli asset IT.\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-37996 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-asset-management category-riduzione-spesa-it category-spend-optimization\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/stop-alle-licenze-perpetue-per-adobe-acrobat-valutazioni-da-fare\/\" >\n\t\t\t\tStop alle licenze perpetue per Adobe Acrobat: valutazioni da fare\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-34397 post type-post status-publish format-standard has-post-thumbnail hentry category-business-process-management category-digitalizzazione-processi category-news tag-digitalizzazione-processi tag-low-code tag-no-code\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/strategie-digitalizzazione-wegg-mendix-ducati\/\" >\n\t\t\t\tStrategie di digitalizzazione e low-code con Mendix!\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-26144 post type-post status-publish format-standard has-post-thumbnail hentry category-allestimento-postazioni-digitali category-approfondimenti category-work-from-anywhere category-workplace-management tag-device-management tag-inventory-management tag-unified-endpoint-management tag-workplace-management\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/unified-enpoint-management-i-vantaggi\/\" >\n\t\t\t\tUnified Endpoint Management: tutti i vantaggi\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bc87895 elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bc87895\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e6f41e\" data-id=\"7e6f41e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01244f8 elementor-widget elementor-widget-image\" data-id=\"01244f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/04\/02-s-pattern02.png\" title=\"02-s pattern02\" alt=\"02-s pattern02\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1655px; --smush-placeholder-aspect-ratio: 1655\/388;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb98fd6 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"cb98fd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Livello_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 92.25 92.25\" style=\"enable-background:new 0 0 92.25 92.25;\" xml:space=\"preserve\"><polygon points=\"90.25,2.93 90.25,88.84 1.41,0 0,1.41 88.84,90.25 2.93,90.25 2.93,92.25 92.25,92.25 92.25,2.93 \"><\/polygon><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f32d69c elementor-widget elementor-widget-heading\" data-id=\"f32d69c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vorresti allineare il catalogo dei servizi IT alla visione strategica?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a20b313 elementor-widget elementor-widget-heading\" data-id=\"a20b313\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CONTATTACI PER APPROFONDIRE!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe88395 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fe88395\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-372754d elementor-button-align-center elementor-widget elementor-widget-form\" data-id=\"372754d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Contattaci per una consulenza\" aria-label=\"Contattaci per una consulenza\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"36940\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"372754d\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Gestione dei servizi IT: da dove \u00e8 meglio partire - WEGG\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"36940\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCognome:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_298f6a1 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_298f6a1\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail aziendale:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_298f6a1]\" id=\"form-field-field_298f6a1\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_fa5f1b6 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fa5f1b6\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNumero di Telefono:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_fa5f1b6]\" id=\"form-field-field_fa5f1b6\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Sono accettati solo numeri e caratteri telefonici (#, -, *, ecc.).\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_c83c665 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c83c665\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRuolo aziendale:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_c83c665]\" id=\"form-field-field_c83c665\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSpiegaci meglio la tua situazione:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_687c4cc elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_687c4cc]\" id=\"form-field-field_687c4cc\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\" checked=\"checked\">\n\t\t\t\t<label for=\"form-field-field_687c4cc\">Ho preso visione dell'<a href=\"https:\/\/wegg.it\/privacy-policy\">informativa privacy<\/a> di WEGG e acconsento il trattamento dei miei dati.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_ea8ed71 elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_ea8ed71]\" id=\"form-field-field_ea8ed71\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-field_ea8ed71\">Voglio rimanere in contatto con WEGG e ricevere contenuti gratuiti.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_d2bf274]\" id=\"form-field-field_d2bf274\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Invia<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>From the catalogue or asset discovery: where is it best to start in order to manage IT services so that they are aligned with the business.<\/p>","protected":false},"author":8828,"featured_media":36942,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[14,24,111,114],"tags":[343,334,314],"class_list":["post-36940","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-approfondimenti","category-digital-service-experience","category-digitalizzazione-processi","category-migliorare-erogazione-servizi","tag-service-catalog","tag-service-mapping","tag-servizi-it"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gestione dei servizi IT: da dove \u00e8 meglio partire - WEGG<\/title>\n<meta name=\"description\" content=\"Dal catalogo o dalla discovery degli asset: da dove \u00e8 meglio partire per gestire i servizi IT in modo che siano allineati con il business.\" \/>\n<meta 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