{"id":34327,"date":"2023-06-15T07:03:54","date_gmt":"2023-06-15T07:03:54","guid":{"rendered":"https:\/\/wegg.it\/?p=34327"},"modified":"2024-02-02T08:59:25","modified_gmt":"2024-02-02T08:59:25","slug":"coopservice-enterprise-service-management","status":"publish","type":"post","link":"https:\/\/wegg.it\/eng\/coopservice-enterprise-service-management\/","title":{"rendered":"Better management of internal services: the Coopservice story!"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"34327\" class=\"elementor elementor-34327\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53e0c95 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53e0c95\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-531edbf\" data-id=\"531edbf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bb2f54 elementor-hidden-mobile elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"8bb2f54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Livello_1\" x=\"0px\" y=\"0px\" viewbox=\"0 0 92.25 92.25\" style=\"enable-background:new 0 0 92.25 92.25;\" xml:space=\"preserve\"><polygon points=\"90.25,2.93 90.25,88.84 1.41,0 0,1.41 88.84,90.25 2.93,90.25 2.93,92.25 92.25,92.25 92.25,2.93 \"><\/polygon><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ee191b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ee191b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2c6e3a6\" data-id=\"2c6e3a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20926b3 elementor-widget elementor-widget-image\" data-id=\"20926b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/wegg.it\/wp-content\/uploads\/2023\/06\/2-scaled-e1686293313997-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-image-34329\" alt=\"\" srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2023\/06\/2-scaled-e1686293313997-768x512.jpg 768w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/06\/2-scaled-e1686293313997-300x200.jpg 300w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/06\/2-scaled-e1686293313997-1024x682.jpg 1024w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/06\/2-scaled-e1686293313997-18x12.jpg 18w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/06\/2-scaled-e1686293313997.jpg 1280w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-025de72 elementor-widget elementor-widget-post-info\" data-id=\"025de72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-8dd652e elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/wegg.it\/eng\/2023\/06\/15\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>June 15, 2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3e7748 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"a3e7748\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Better management of internal services: the Coopservice story!<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71e4747 elementor-widget elementor-widget-text-editor\" data-id=\"71e4747\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"translation-block\">On the stage of the \"<strong>100% Digital Employee Experience<\/strong>\" event of <strong>Ivanti Live! on 7 June <\/strong> at Palazzo delle Stelline, we brought a concrete testimony of <strong>process digitisation<\/strong> that demonstrated its real value for users and the entire company.<br><br>The speaker was  <a href=\"https:\/\/www.linkedin.com\/in\/ACoAAAHQKRIBvQHPzCGWpP1xXooHf0utrR1MN3I\" data-attribute-index=\"3\" data-entity-type=\"MINI_PROFILE\" data-wpel-link=\"external\" rel=\"external noopener noreferrer\" target=\"_self\">Gianfranco Scocco<\/a>, who told the audience about the <strong>Enterprise Service Management<\/strong> project that he has implemented in his <a href=\"https:\/\/www.linkedin.com\/company\/coopservice\/\" data-attribute-index=\"5\" data-entity-type=\"MINI_COMPANY\" data-wpel-link=\"external\" rel=\"external noopener noreferrer\" target=\"_self\">Coopservice<\/a>, of which he is CIO, with the aim of improving the efficiency of internal processes and service delivery.<\/strong>.<br><br>The extension of processes outside IT, in addition to the important advantage of providing a <strong>single reference portal for access to services<\/strong> for all Coopservice users, has in fact enabled the <strong>automation of processes<\/strong>, as well as their measurement and optimisation.<br><br><strong>Optima<\/strong> - that is, the Coopservice portal - is the spearhead of a structured path that will touch all company departments to digitise more and more processes on the platform. And it will soon see <strong>improved evolutions<\/strong> on issues such as <strong>security, IT asset management and monitoring,<\/strong> and <strong>support<\/strong> efficiency.<br><br>The project, based on <a href=\"https:\/\/www.ivanti.com\/it\/\" data-wpel-link=\"external\" rel=\"external noopener noreferrer\" target=\"_self\"><strong>Ivanti tecnology<\/strong><\/a>, uses our consulting support to apply IT methodologies and best practices to non-IT contexts.<br><br>A topic that our <a href=\"https:\/\/www.linkedin.com\/in\/ACoAAAFuuh0BqIN15Jdv2y6xqF6Mr10D7NpgcAQ\" data-attribute-index=\"12\" data-entity-type=\"MINI_PROFILE\" data-wpel-link=\"external\" rel=\"external noopener noreferrer\" target=\"_self\">Francesco Clabot, MBA<\/a>, lecturer in <strong>IT Service Management,<\/strong> had the opportunity to discuss with Scocco during Ivanti Live!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66c4b27 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"66c4b27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.youtube.com\/watch?v=AsO4JBJy07Y\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Guarda il video dell'Ivanti Live!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d4c0349\" data-id=\"d4c0349\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54a6278 elementor-widget elementor-widget-text-editor\" data-id=\"54a6278\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ultime news<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e07be4a elementor-grid-1 elementor-posts--thumbnail-none elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-posts\" data-id=\"e07be4a\" data-element_type=\"widget\" data-e-type=\"widget\" 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format-standard has-post-thumbnail hentry category-news tag-licensing tag-licensing-microsoft tag-webinar-assi\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/licensing-microsoft-webinar-assi\/\" >\n\t\t\t\tLicensing Microsoft: un webinar con ASSI\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-41226 post type-post status-publish format-standard has-post-thumbnail hentry category-news tag-brand-identity tag-team-building tag-weggout\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/weggout-2025-il-nostro-ritiro-aziendale\/\" >\n\t\t\t\tWEGGout 2025 &#8211; Il nostro ritiro aziendale\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Gianfranco Scocco di Coopservice racconta il progetto di Enterprise Service Management con WEGG per una migliore gestione dei servizi interni. <\/p>","protected":false},"author":8828,"featured_media":34329,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[25,111,114,55],"tags":[237,278,33,65,191],"class_list":["post-34327","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-process-management","category-digitalizzazione-processi","category-migliorare-erogazione-servizi","category-news","tag-dex","tag-digital-employee-experience","tag-enterprise-service-management","tag-it-service-management","tag-ivanti"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Una migliore gestione dei servizi interni: il racconto di Coopservice! - WEGG<\/title>\n<meta name=\"description\" content=\"Gianfranco Scocco di Coopservice racconta il progetto di Enterprise Service Management con WEGG per 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