{"id":33136,"date":"2023-03-17T16:11:26","date_gmt":"2023-03-17T16:11:26","guid":{"rendered":"https:\/\/wegg.it\/?p=33136"},"modified":"2025-04-16T12:43:32","modified_gmt":"2025-04-16T12:43:32","slug":"easyvista-service-manager-cosa-fare-upload-error-caricamento-file-tramite-service-app","status":"publish","type":"post","link":"https:\/\/wegg.it\/eng\/easyvista-service-manager-cosa-fare-upload-error-caricamento-file-tramite-service-app\/","title":{"rendered":"Easyvista Service Manager: cosa fare se c’\u00e8 un messaggio “Upload Error” quando si caricano file tramite Service App"},"content":{"rendered":"
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Se stai tentando di caricare un file in un ticket tramite Service App<\/strong> e ti appare l\u2019errore “Upload Error”, la problematica \u00e8 di norma collegata al browser che si sta utilizzando.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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La prima verifica che devi effettuare \u00e8 controllare se il browser<\/strong> \u00e8 aggiornato<\/strong> ed \u00e8 compreso nella lista dei browser supportati da Easyvista:<\/p>

https:\/\/wiki.easyvista.com\/xwiki\/bin\/view\/Documentation\/EV+SAS+Supported+Web+browsers<\/a><\/p>

Un\u2019ulteriore verifica da effettuare \u00e8 la pulizia della cache del browser<\/strong> cos\u00ec da rimuovere i dati che potrebbero aver creato la problematica.<\/p>

Infine, un’altra soluzione \u00e8 questa: se stai utilizzando una versione di EasyVista precedente ad Autumn<\/strong> (Build 2020.2.125.3), \u00e8 stato rilevato un bug in Microsoft Edge per cui \u00e8 necessario utilizzare un browser differente.<\/strong><\/p>

Con queste verifiche, non dovresti pi\u00f9 riscontrare problemi nel caricamento dei file nel ticket<\/strong> tramite Service App.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Insights<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\tSnow License Manager: come escludere i percorsi file dalla scansione dell\u2019agente\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tSnow Atlas: come gestire gli utenti\u00a0\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tIvanti Endpoint Manager: come disinstallare l’agente Ivanti da Windows\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tSnow Atlas: gestione delle notifiche per avvisi ed eventi di sistema\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tIvanti Neurons per ITSM: come verificare lo stato dei workflow\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tIvanti Endpoint Manager: cosa fare quando non arrivano inventari in console\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Can't you solve the issue?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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CONTACT SUPPORT!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tApri un ticket<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

I suggerimenti dell’AT di WEGG: con EZV Service Manager cosa si fa se compare un “Upload Error” quando si caricano file tramite Service App.<\/p>","protected":false},"author":8828,"featured_media":33138,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[225,211],"tags":[],"class_list":["post-33136","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-easyvista","category-knowledge-base"],"yoast_head":"\nEasyvista Service Manager: cosa fare se c'\u00e8 un messaggio "Upload Error" quando si caricano file tramite Service App - WEGG<\/title>\n<meta name=\"description\" content=\"I suggerimenti dell'AT di WEGG: con EZV Service Manager cosa si fa se compare un "Upload Error" quando si caricano file tramite Service App.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Easyvista Service Manager: cosa fare se c'\u00e8 un messaggio "Upload Error" quando si caricano file tramite Service App - 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