{"id":33018,"date":"2023-03-17T13:55:15","date_gmt":"2023-03-17T13:55:15","guid":{"rendered":"https:\/\/wegg.it\/?p=33018"},"modified":"2025-04-16T12:33:15","modified_gmt":"2025-04-16T12:33:15","slug":"snow-license-manager-report-compliance-con-dati-sbagliati","status":"publish","type":"post","link":"https:\/\/wegg.it\/eng\/snow-license-manager-report-compliance-con-dati-sbagliati\/","title":{"rendered":"Snow License Manager: cosa fare se i report di compliance mostrano dati sbagliati"},"content":{"rendered":"
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Se i report di compliance in Snow License Manager<\/strong> presentano dei dati sbagliati, all\u2019origine potrebbe esserci un settaggio sbagliato nell\u2019importazione delle licenze.<\/strong><\/p>

Ci\u00f2 succede quando l\u2019importazione ha l\u2019allocazione automatica abilitata<\/strong>, ma la tipologia di assegnazione<\/strong> settata non supporta tale allocazione. Nello specifico, nel report \u201cLicense Compliance per organisation<\/strong>\u201d ” potresti vedere delle applicazioni con un valore di zero per le colonne \u201c<\/strong>Total licenses<\/strong>\u201d e \u201c<\/strong>License requirements<\/strong>\u201d<\/strong>, nonostante ci siano gi\u00e0 delle licenze registrate. Allo stesso tempo, nel report \u201cLicense compliance summary<\/strong>\u201d, potresti non trovare alcune applicazioni.<\/p>

Una prima verifica che puoi effettuare \u00e8 controllare i log della License Compliance<\/strong> che si trovano al percorso \u201c%ProgramFiles%\\Snow Software\\Logs\\LicensingService<\/em>\u201d ed iniziano con la stringa \u201cLicensingService_<\/em>\u201d.<\/p>

All\u2019interno degli ultimi log, dovresti trovare un errore di violazione della PRIMARY KEY<\/strong> della tabella PK_tblComputerLicenseTransfer. Di seguito, un esempio di errore:<\/p>

ERROR ErrorHandlingTaskBlockRunner; Error occured in task block SnowSoftware.LicenseManager.Licensing.Service.Taskflow.Blocks.PersistLicenseTrackingTaskBlock.<\/em><\/p>

System.AggregateException: One or more errors occurred. —> System.Data.SqlClient.SqlException: Violation of PRIMARY KEY constraint ‘PK_tblComputerLicenseTransfer’. Cannot insert duplicate key in object ‘dbo.tblComputerLicenseTransfer’. The duplicate key value is (1, 11236, 7, abcdef12-1234-4954-95c8-cf6b9415b3be, abcdef12-5699-41aa-a1d5-108bb6affb34, 71871, 653160641).<\/em><\/p>

Dall\u2019errore puoi ricavare l\u2019ID della licenza<\/strong> che sta causando la problematica. Infatti, nella stringa \u201cThe duplicate key value is (1,11236,\u2026)<\/em>\u201d il secondo valore numerico \u00e8 l\u2019ID della licenza<\/strong>: in questo caso \u00e8 11236.<\/p>

Una volta ottenuto l\u2019ID, puoi ricercare la licenza e risolvere direttamente la problematica. Puoi farlo in tre modi: \u00a0<\/p>

  1. Selezionando la licenza, modificando la tipologia di assegnazione<\/strong> (\u201cEdit license<\/em>\u201d) ed infine salvandola senza che vi siano state modifiche.<\/li><\/ol>
    1. Rimuovendo la licenza e ricreandola<\/strong>. \u00a0<\/li><\/ol>
      1. Eseguendo la successiva query SQL<\/strong> nel database di Snow License Manager:

        <\/li><\/ol>

        UPDATE tblLicense<\/em><\/p>

        SET IsAutoAllocated = 0<\/em><\/p>

        WHERE IsAutoAllocated = 1 AND AssignmentType != 0<\/em><\/p>

        Una volta che hai optato per uno dei seguenti metodi, procedi con il ricalcolo della compliance<\/strong> e verifica se i report appaiono ora corretti.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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        Insights<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        \n\t\t\t\n\t\t\t\tEvento WEGG e Flexera a Milano sulle strategie SAM\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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        \n\t\t\t\n\t\t\t\tSnow License Manager: Come impostare correttamente un account SMTP\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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        \n\t\t\t\n\t\t\t\tIvanti Endpoint Manager: cosa fare quando si vedono software disinstallati in inventario\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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        \n\t\t\t\n\t\t\t\tSnow License Manager: come attivare e verificare il funzionamento del Cloud Application Metering\u00a0\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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        \n\t\t\t\n\t\t\t\tSnow License Manager: cosa fare se il Data Update Job (DUJ) non completa la sua esecuzione\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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        \n\t\t\t\n\t\t\t\tIvanti Neurons per ITSM: come verificare lo stato dei workflow\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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        Can't you solve the issue?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        CONTACT SUPPORT!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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        \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tApri un ticket<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        I suggerimenti dell’AT di WEGG: cosa fare se i report di compliance di Snow License Manager mostrano dati sbagliati. <\/p>","protected":false},"author":8828,"featured_media":33019,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[211,223],"tags":[],"class_list":["post-33018","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge-base","category-snow-software"],"yoast_head":"\nSnow License Manager: cosa fare se i report di compliance mostrano dati sbagliati - WEGG<\/title>\n<meta name=\"description\" content=\"I suggerimenti dell'AT di WEGG: cosa fare se i report di compliance di Snow License Manager mostrano dati sbagliati.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Snow License Manager: cosa fare se i report di compliance mostrano dati sbagliati - 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