{"id":32987,"date":"2023-03-17T13:22:16","date_gmt":"2023-03-17T13:22:16","guid":{"rendered":"https:\/\/wegg.it\/?p=32987"},"modified":"2025-04-16T12:29:47","modified_gmt":"2025-04-16T12:29:47","slug":"snow-license-manager-cosa-fare-crash-durante-ricalcolo-compliance","status":"publish","type":"post","link":"https:\/\/wegg.it\/eng\/snow-license-manager-cosa-fare-crash-durante-ricalcolo-compliance\/","title":{"rendered":"Snow License Manager: cosa fare se crasha durante il ricalcolo della compliance"},"content":{"rendered":"
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\n\t\t\t<\/polygon><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Snow License Manager<\/strong> \u00e8 lo strumento deputato alla verifica della compliance<\/strong>. Pu\u00f2 capitare per\u00f2 che durante il ricalcolo automatico della compliance \u2013 se eseguito con un\u2019intensit\u00e0 eccessiva<\/strong> \u2013 il portale si blocchi e vada in crash mentre si tenta di visualizzare o cliccare i record delle macchine.<\/strong><\/p>

Potreste quindi visualizzare il seguente messaggio di errore sul portale:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Mentre il messaggio contenuto nel log di SLM<\/strong> mostrer\u00e0 la successiva riga:<\/p>

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/em>ComputersApiControllerAPI Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.<\/em><\/p>

L\u2019errore si dovrebbe presentare sporadicamente senza essere specifico per una determinata macchina.<\/p>

Per risolvere tale problematica, \u00e8 necessario diminuire la frequenza del ricalcolo della compliance<\/strong> modificando il file SnowSoftware.LicenseManager.Licensing.Service.exe.config<\/em> impostando l\u2019esecuzione una volta al giorno<\/strong> come segue:<\/p>

<calculationSchedule><\/em><\/p>

<task time=”06:00″ type=”RequirementsAndCompliance” waitForDataUpdateJob=”true” \/><\/em><\/p>

<\/calculationSchedule><\/em><\/p>

In questo modo, riducendo l\u2019intensit\u00e0 del ricalcolo automatico, eviterete che il sistema di verifica vada in crash<\/strong> selezionando le macchine.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Insights<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\tIvanti Endpoint Manager: cosa fare quando non arrivano inventari in console\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tIvanti Endpoint Manager: come capire le ultime patch installate tramite Ivanti\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tEasyvista Service Manager: come creare report\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tIvanti Endpoint Manager: \u00e8 ora disponibile il nuovo agente EBA\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tIvanti Endpoint Manager: cosa fare quando si vedono software disinstallati in inventario\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tIvanti Neurons per ITSM: come analizzare i log di un importo massivo\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Can't you solve the issue?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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CONTACT SUPPORT!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tApri un ticket<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

I suggerimenti dell’AT di WEGG: cosa bisogna fare se Snow License Manager crasha durante il ricalcolo della compliance.<\/p>","protected":false},"author":8828,"featured_media":32989,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[211,223],"tags":[],"class_list":["post-32987","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge-base","category-snow-software"],"yoast_head":"\nSnow License Manager: cosa fare se crasha durante il ricalcolo della compliance - WEGG<\/title>\n<meta name=\"description\" content=\"I suggerimenti dell'AT di WEGG: cosa bisogna fare se Snow License Manager crasha durante il ricalcolo della compliance.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Snow License Manager: cosa fare se crasha durante il ricalcolo della compliance - 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