{"id":32846,"date":"2023-03-01T09:56:15","date_gmt":"2023-03-01T09:56:15","guid":{"rendered":"https:\/\/wegg.it\/?p=32846"},"modified":"2024-02-02T09:09:00","modified_gmt":"2024-02-02T09:09:00","slug":"innovazione-rpa-serve-bpm","status":"publish","type":"post","link":"https:\/\/wegg.it\/eng\/innovazione-rpa-serve-bpm\/","title":{"rendered":"Is it enough to apply RPA to business processes to innovate? No, you need BPM."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"32846\" class=\"elementor elementor-32846\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53e0c95 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53e0c95\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-531edbf\" data-id=\"531edbf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bb2f54 elementor-hidden-mobile elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"8bb2f54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Livello_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 92.25 92.25\" style=\"enable-background:new 0 0 92.25 92.25;\" xml:space=\"preserve\"><polygon points=\"90.25,2.93 90.25,88.84 1.41,0 0,1.41 88.84,90.25 2.93,90.25 2.93,92.25 92.25,92.25 92.25,2.93 \"><\/polygon><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ee191b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ee191b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2c6e3a6\" data-id=\"2c6e3a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20926b3 elementor-widget elementor-widget-image\" data-id=\"20926b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/dylan-gillis-KdeqA3aTnBY-unsplash-e1686908971604-1024x640.jpg\" class=\"attachment-large size-large wp-image-32847\" alt=\"\" srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/dylan-gillis-KdeqA3aTnBY-unsplash-e1686908971604-1024x640.jpg 1024w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/dylan-gillis-KdeqA3aTnBY-unsplash-e1686908971604-300x188.jpg 300w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/dylan-gillis-KdeqA3aTnBY-unsplash-e1686908971604-768x480.jpg 768w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/dylan-gillis-KdeqA3aTnBY-unsplash-e1686908971604-18x12.jpg 18w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/dylan-gillis-KdeqA3aTnBY-unsplash-e1686908971604.jpg 1033w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-025de72 elementor-widget elementor-widget-post-info\" data-id=\"025de72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-8dd652e elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/wegg.it\/eng\/2023\/03\/01\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>March 1, 2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3e7748 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"a3e7748\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u00c8 sufficiente applicare RPA ai processi aziendali per innovare? No, serve BPM.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71e4747 elementor-widget elementor-widget-text-editor\" data-id=\"71e4747\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Perch\u00e8 l&#8217;implementazione di un progetto RPA senza una strategia BPM potrebbe fallire.\u00a0<\/strong><\/p><p>Quando <strong>l\u2019IT<\/strong> <strong>\u00e8 chiamato a<\/strong> <strong>gestire i sistemi informativi di un\u2019azienda<\/strong>, e parliamo soprattutto di una <strong>fascia Enterprise<\/strong>, viene messo di fronte a <strong>tre driver di miglioramento<\/strong>:<\/p><ul><li><strong>la digitalizzazione, <\/strong>per emancipare i processi dai supporti fisici e renderli <strong>misurabili<\/strong><\/li><li><strong>l\u2019automazione<\/strong>, per alleviare il <strong>carico del lavoro manuale<\/strong> e <strong>ridurre i costi<\/strong><\/li><li><strong>la standardizzazione, <\/strong>per emendarli sempre pi\u00f9 da errori con <strong>garanzie di conformit\u00e0<\/strong><\/li><\/ul><p>Oggi assistiamo sempre di pi\u00f9 all\u2019utilizzo della <strong><a href=\"https:\/\/wegg.it\/bot-rpa-automazione-assistita-e-non-assistita\/\">RPA (Robotic Process Automation)<\/a> <\/strong>nei <strong>processi aziendali<\/strong>: l\u2019IT assegna a questi agenti software autonomi il compito di <strong>mettere a fattor comune le informazioni<\/strong> <strong>utilizzate nelle varie applicazioni<\/strong>, indirizzandole correttamente verso <strong>i servizi<\/strong>, allo scopo di semplificare e standardizzare i processi e ridurre il carico di lavoro sui dipendenti.<\/p><p>Una recente ricerca di <a href=\"https:\/\/www.itpro.co.uk\/business\/business-strategy\/370091\/the-it-pro-network-rpa-in-action\"><strong>IT Pro<\/strong><\/a> ridimensiona le <strong>previsioni fatte da Gartner nel 2021<\/strong>, secondo cui entro la fine del 2023 il <strong>72%<\/strong> delle organizzazioni <strong>avrebbe iniziato a utilizzare la RPA. <\/strong>Solo il 40% dei responsabili IT ha dichiarato di avere <strong>progetti in corso<\/strong>, a volte solo su piccola scala (ad es. limitato al reparto finanziario).<\/p><p>RPA pu\u00f2 e deve essere utilizzato per <strong>facilitare i processi di integrazione IT<\/strong>, ma i dati alla mano suggeriscono che il <strong>suo potenziale non \u00e8 pienamente compreso<\/strong>, altrimenti la sua adozione sarebbe su larga scala. Secondo la mia esperienza, il motivo \u00e8 uno solo e lo riassumo con una frase di Bill Gates:<\/p><p><em>\u00ab<\/em><em>La prima regola di ogni tecnologia usata negli affari \u00e8 che l\u2019automazione applicata a un\u2019operazione efficiente ne ingrandir\u00e0 l\u2019efficienza. La seconda \u00e8 che l\u2019automazione applicata a un\u2019operazione inefficiente ne ingrandir\u00e0 l\u2019inefficienza<\/em><em>\u00bb.<\/em><\/p><p><strong>Automatizzare<\/strong> <strong>un processo inefficiente<\/strong> <strong>lo render\u00e0 solo pi\u00f9 veloce<\/strong>. Il riconoscimento all\u2019IT per un\u2019implementazione RPA di successo \u00e8 legato alla <strong>comprensione del processo<\/strong> <strong>che si va ad automatizzare<\/strong>. E qui entra in gioco il <strong>Business Process Management<\/strong>, che \u00e8 una disciplina che combina l\u2019IT con le metodologie di governance.<\/p><h2><strong>Il Business Process Management \u00e8 un prerequisito<\/strong><\/h2><p>I tre pilastri del Business Process Management (BPM) sono <strong>tecnologia, persone e processi.<\/strong> In <strong>WEGG<\/strong> li mettiamo in quest\u2019ordine:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-717d7e9 elementor-widget elementor-widget-image\" data-id=\"717d7e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"417\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/RPAvsBPM-1024x534.png\" class=\"attachment-large size-large wp-image-32849 lazyload\" alt=\"\" data-srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/RPAvsBPM-1024x534.png 1024w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/RPAvsBPM-300x156.png 300w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/RPAvsBPM-768x401.png 768w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/RPAvsBPM-18x9.png 18w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/RPAvsBPM.png 1114w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/417;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6da3d72 elementor-widget elementor-widget-text-editor\" data-id=\"6da3d72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Come gi\u00e0 sapete, i <strong>processi <\/strong>sono un modo standardizzato per convertire <strong>input in output<\/strong> che un cliente (sia esso una <strong>figura interna<\/strong> o esterna che richiede o consuma servizi) possa <strong>trovare utile<\/strong>. Il driver per definire se un <strong>processo aziendale<\/strong> \u2013 inteso come un insieme di attivit\u00e0 che possono coinvolgere pi\u00f9 funzioni aziendali \u2013 <strong>\u00e8 adatto allo scopo<\/strong> \u00e8 la sua <strong>utilit\u00e0<\/strong> <strong>in relazione al cliente<\/strong>. E la <strong>tecnologia<\/strong> \u00e8 il modo che permette di <strong>raggiungere pi\u00f9 velocemente lo scopo<\/strong>.<\/p><p>L\u2019<strong>utilit\u00e0<\/strong> per un cliente che <strong>richiede un servizio<\/strong>, ad esempio, \u00e8 legata <strong>alla facilit\u00e0<\/strong> con cui riesce <strong>a fare la richiesta<\/strong> e ai <strong>tempi di attesa per l\u2019evasione della stessa. <\/strong>Ma se un processo \u00e8 <strong>inefficiente<\/strong> (ad esempio l\u2019invio dei moduli di richiesta a funzioni aziendali diverse per un output che richiederebbe la loro collaborazione, colli di bottiglia in caso di approvazioni non definite, mancanza di indicatori che monitorano le prestazioni ecc.), la tecnologia non pu\u00f2 far altro che replicare <strong>queste ridondanze e inefficienze<\/strong>.<\/p><p><strong>RPA<\/strong> potrebbe quindi andare a integrare <strong>sistemi <\/strong>ed eseguire <strong>operazioni automatiche su dati strutturati e non strutturati<\/strong> (es. documenti cartacei scannerizzati, immagini, video ecc.) per rendere pi\u00f9 veloci i processi senza che <strong>il cliente ne percepisca<\/strong> <strong>il beneficio<\/strong>.<\/p><h2><strong>Gli step BPM prima di implementare RPA<\/strong><\/h2><p>Nel guidare le iniziative di <strong>trasformazione digitale<\/strong>, RPA rientra all\u2019interno del <strong>Business Process Management<\/strong> quando si arriva alla fase di execution e di implementazione della tecnologia.<\/p><p>RPA automatizza <strong>un insieme specifico di attivit\u00e0<\/strong>, ma a monte deve esserci <strong>una riflessione che determina<\/strong> <strong>quali attivit\u00e0 automatizzare<\/strong> e le fasi necessarie per <strong>eliminare e consolidare tali attivit\u00e0<\/strong>. Il BPM tradizionalmente richiede agli esperti di processo di creare <strong>diagrammi di processo<\/strong> osservando e intervistando le persone coinvolte: \u00e8 la parte di <strong>Process Mapping<\/strong> (ne ho parlato in maniera approfondita <a href=\"https:\/\/www.linkedin.com\/pulse\/come-e-perch%C3%A9-dobbiamo-fare-una-radiografia-dei-francesco-clabot-mba\/\">qui<\/a>).<\/p><p>Questi diagrammi sono la base per la <strong>modellazione dei processi aziendali<\/strong>: un processo viene documentato sotto forma di <strong>modello di attivit\u00e0 <\/strong>(descrizione dei compiti, flussi di dati ecc.) e attraverso l\u2019analisi vengono identificati flussi tortuosi e poco razionali, continui passaggi tra reparti e interfacce.<\/p><p>La <strong>simulazione di questi modelli<\/strong> \u2013 comportamenti, sistemi, scenari what-if, porta a ridisegnarli nella loro <strong>versione migliore<\/strong>, quella pi\u00f9 <strong>semplice e diretta<\/strong>, che comporta meno sforzo e gli indicatori che ne definiscono <strong>la rispondenza alle aspettative<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34317d7 elementor-widget elementor-widget-image\" data-id=\"34317d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"233\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/BPM-1024x298.png\" class=\"attachment-large size-large wp-image-32850 lazyload\" alt=\"\" data-srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/BPM-1024x298.png 1024w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/BPM-300x87.png 300w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/BPM-768x223.png 768w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/BPM-18x5.png 18w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/BPM.png 1472w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/233;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9062da elementor-widget elementor-widget-text-editor\" data-id=\"d9062da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Solo a questo punto possiamo pensare di <strong>inserire RPA<\/strong>: quando abbiamo ben chiara la <strong>nostra versione migliore<\/strong> di <strong>processo<\/strong>. <strong>BPM e RPA sono complementari<\/strong>, a patto che BPM rientri nella <strong>strategia di automazione<\/strong> dei processi digitali.\u00a0<br \/><br \/>La tecnologia inoltre <strong>d\u00e0 un vantaggio aggiuntivo<\/strong> in termini di <strong>visibilit\u00e0 e controllo<\/strong>: affidare a dei software il compito di monitorare la sequenza delle fasi di processo, il loro costo, la frequenza con cui vengono eseguite e con cui si producono errori <strong>permette di<\/strong> <strong>individuare le aree di ottimizzazione<\/strong> per migliorare il <strong>beneficio percepito<\/strong> dal cliente.<\/p><p>Questo ci permetterebbe di pensare in grande scala: possiamo utilizzare RPA non solo per automatizzare <strong>azioni semplici, meccaniche e basate su regole<\/strong> ma anche per automatizzare <strong>le attivit\u00e0 basate sulle decisioni<\/strong> grazie alla possibilit\u00e0 di avere <strong>informazioni sui processi<\/strong>. Da RPA arriviamo al concetto di IPA (Intelligent Process Automation), che \u00e8 la chiave per un\u2019azienda per diventare sempre <strong>pi\u00f9 competitiva<\/strong>.<\/p><p><em>Articolo a firma di <a href=\"https:\/\/www.linkedin.com\/in\/fclabot\/\">Francesco Clabot<\/a>, CTO di WEGG e docente di ITSM all&#8217;Universit\u00e0 di Padova<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd4a82c elementor-widget elementor-widget-image\" data-id=\"cd4a82c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"458\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/IPA-1024x586.png\" class=\"attachment-large size-large wp-image-32851 lazyload\" alt=\"\" data-srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/IPA-1024x586.png 1024w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/IPA-300x172.png 300w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/IPA-768x439.png 768w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/IPA-1536x879.png 1536w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/IPA-2048x1172.png 2048w, https:\/\/wegg.it\/wp-content\/uploads\/2023\/03\/IPA-18x10.png 18w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/458;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d4c0349\" data-id=\"d4c0349\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54a6278 elementor-widget elementor-widget-text-editor\" data-id=\"54a6278\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Approfondimenti<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dceb23 elementor-grid-1 elementor-posts--thumbnail-none elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-posts\" data-id=\"6dceb23\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;1&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-39218 post type-post status-publish format-standard has-post-thumbnail hentry category-asset-management category-data-driven-decision-making category-digital-experience category-gestione-servizi-aziendali category-news category-process-automation category-spend-optimization tag-consulenza-it tag-digital-service-experience tag-identita-di-brand tag-innovazione-it tag-netcom tag-rebranding-aziendale tag-strategia-aziendale tag-system-integrator tag-trasformazione-digitale tag-wegg\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/rebranding-netcom-nascita-wegg\/\" >\n\t\t\t\tIl rebranding da Netcom a WEGG: il dietro le quinte del nostro percorso di trasformazione\u00a0\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-26127 post type-post status-publish format-standard has-post-thumbnail hentry category-agile-support category-approfondimenti category-hyper-automation category-riduzione-malfunzionamenti category-work-from-anywhere tag-bot tag-help-desk tag-intelligenza-artificiale tag-produttivita tag-service-desk\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/intelligenza-artificiale-al-servizio-del-supporto\/\" >\n\t\t\t\tL&#8217;Intelligenza Artificiale al servizio del supporto\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-38913 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-business-process-management category-cloud-management category-digitalizzazione-processi category-gestione-servizi-aziendali category-process-automation category-risk-avoidance category-spend-optimization tag-automazione-processi-aziendali tag-innovazione-aziendale-it tag-integrazione-tecnologie-moderne tag-mendix-modernizzazione-erp tag-migrazione-sistemi-legacy tag-modernizzazione-sistemi-legacy tag-ridurre-debito-tecnologico tag-sicurezza-sistemi-obsoleti tag-soluzioni-low-code-per-legacy tag-sostituire-software-legacy\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/come-modernizzare-i-sistemi-legacy-senza-interrompere-il-business\/\" >\n\t\t\t\tCome modernizzare i sistemi legacy senza interrompere il business\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-39989 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-asset-intelligence category-asset-management category-cloud-management category-financial-management category-gestione-budget-it category-monitoraggio-asset-it category-riduzione-spesa-it category-risk-avoidance category-software-non-in-regola category-spend-optimization tag-cloud-computing tag-cloud-cost-optimization tag-finops tag-gestione-asset-it tag-gestione-risorse-cloud tag-itam tag-ottimizzazione-costi-it tag-saas tag-shadow-it tag-software-asset-management-sam\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/perche-itam-finops-fondamentali-gestione-risorse-it-cloud\/\" >\n\t\t\t\tITAM&amp;FinOps: la convergenza necessaria per un IT Asset Management efficiente e strategico\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-24857 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-asset-management category-riduzione-spesa-it category-spend-optimization tag-licenze-software tag-sam tag-software-asset-management tag-spend-optimization\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/assegnazione-licenze-dispositivo-utente\/\" >\n\t\t\t\tLicenze per dispositivo e utente: calcolare la migliore assegnazione\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-35397 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-asset-management category-riduzione-non-conformita category-riduzione-spesa-it category-spend-optimization tag-contratti-sap tag-sap tag-software-asset-management tag-spend-optimization tag-supporto-sap\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/contratti-supporto-sap-aumento-canone\/\" >\n\t\t\t\tContratti di supporto SAP: dal 2024 in aumento il canone annuale\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bc87895 elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bc87895\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e6f41e\" data-id=\"7e6f41e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01244f8 elementor-widget elementor-widget-image\" data-id=\"01244f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/04\/02-s-pattern02.png\" title=\"02-s pattern02\" alt=\"02-s pattern02\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1655px; --smush-placeholder-aspect-ratio: 1655\/388;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb98fd6 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"cb98fd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Livello_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 92.25 92.25\" style=\"enable-background:new 0 0 92.25 92.25;\" xml:space=\"preserve\"><polygon points=\"90.25,2.93 90.25,88.84 1.41,0 0,1.41 88.84,90.25 2.93,90.25 2.93,92.25 92.25,92.25 92.25,2.93 \"><\/polygon><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f32d69c elementor-widget elementor-widget-heading\" data-id=\"f32d69c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vorresti rendere pi\u00f9 efficienti i tuoi processi?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a20b313 elementor-widget elementor-widget-heading\" data-id=\"a20b313\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CONTATTACI PER APPROFONDIRE!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe88395 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fe88395\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-372754d elementor-button-align-center elementor-widget elementor-widget-form\" data-id=\"372754d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Contattaci per una consulenza\" aria-label=\"Contattaci per una consulenza\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"32846\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"372754d\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\u00c8 sufficiente applicare RPA ai processi aziendali per innovare? No, serve BPM. - WEGG\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"32846\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCognome:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_298f6a1 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_298f6a1\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail aziendale:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_298f6a1]\" id=\"form-field-field_298f6a1\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_fa5f1b6 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fa5f1b6\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNumero di Telefono:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_fa5f1b6]\" id=\"form-field-field_fa5f1b6\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Sono accettati solo numeri e caratteri telefonici (#, -, *, ecc.).\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_c83c665 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c83c665\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRuolo aziendale:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_c83c665]\" id=\"form-field-field_c83c665\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSpiegaci meglio la tua situazione:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_687c4cc elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_687c4cc]\" id=\"form-field-field_687c4cc\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\" checked=\"checked\">\n\t\t\t\t<label for=\"form-field-field_687c4cc\">Ho preso visione dell'<a href=\"https:\/\/wegg.it\/privacy-policy\">informativa privacy<\/a> di WEGG e acconsento il trattamento dei miei dati.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_ea8ed71 elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_ea8ed71]\" id=\"form-field-field_ea8ed71\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-field_ea8ed71\">Voglio rimanere in contatto con WEGG e ricevere contenuti gratuiti.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_d2bf274]\" id=\"form-field-field_d2bf274\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Invia<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Why the implementation of RPA projects fails if a Business Process Management strategy is missing. 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No, serve BPM. - WEGG<\/title>\n<meta name=\"description\" content=\"Perch\u00e9 l&#039;implementazione di progetti RPA non va a buon fine se manca una strategia di Business Process Management.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wegg.it\/eng\/innovazione-rpa-serve-bpm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c8 sufficiente applicare RPA ai processi aziendali per innovare? 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