{"id":31686,"date":"2022-12-20T09:49:41","date_gmt":"2022-12-20T09:49:41","guid":{"rendered":"https:\/\/wegg.it\/?p=31686"},"modified":"2024-02-02T09:11:43","modified_gmt":"2024-02-02T09:11:43","slug":"process-mapping-radiografia-processi-aziendali","status":"publish","type":"post","link":"https:\/\/wegg.it\/eng\/process-mapping-radiografia-processi-aziendali\/","title":{"rendered":"Process Mapping: why we need to take an X-ray of business processes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"31686\" class=\"elementor elementor-31686\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53e0c95 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53e0c95\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-531edbf\" data-id=\"531edbf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bb2f54 elementor-hidden-mobile elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"8bb2f54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Livello_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 92.25 92.25\" style=\"enable-background:new 0 0 92.25 92.25;\" xml:space=\"preserve\"><polygon points=\"90.25,2.93 90.25,88.84 1.41,0 0,1.41 88.84,90.25 2.93,90.25 2.93,92.25 92.25,92.25 92.25,2.93 \"><\/polygon><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ee191b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ee191b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2c6e3a6\" data-id=\"2c6e3a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20926b3 elementor-widget elementor-widget-image\" data-id=\"20926b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"434\" src=\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/12\/RadiografiaProcessiAziendali-scaled-e1686909950448-1024x555.jpg\" class=\"attachment-large size-large wp-image-31687\" alt=\"\" srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/12\/RadiografiaProcessiAziendali-scaled-e1686909950448-1024x555.jpg 1024w, https:\/\/wegg.it\/wp-content\/uploads\/2022\/12\/RadiografiaProcessiAziendali-scaled-e1686909950448-768x416.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-025de72 elementor-widget elementor-widget-post-info\" data-id=\"025de72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-8dd652e elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/wegg.it\/eng\/2022\/12\/20\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>December 20, 2022<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3e7748 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"a3e7748\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Process Mapping: perch\u00e9 dobbiamo fare una radiografia dei processi aziendali<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71e4747 elementor-widget elementor-widget-text-editor\" data-id=\"71e4747\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Il Process Mapping \u00e8 la base di partenza per migliori prestazioni di business<\/strong><\/p><p class=\"reader-text-block__paragraph\">Mi piace pensare ai processi come a \u201c<strong>strutture ripetitive per l\u2019azione<\/strong>\u201d. \u00a0<\/p><p class=\"reader-text-block__paragraph\">A differenza dei\u00a0<strong>progetti<\/strong>, che sono eventi unici con\u00a0<strong>una data di inizio e una fine<\/strong>, i processi sono un insieme di attivit\u00e0 lavorative che si ripetono nel\u00a0<strong>tempo e nello spazio<\/strong>, sulla base di\u00a0<strong>input ed output<\/strong>\u00a0definiti. \u00a0<\/p><p class=\"reader-text-block__paragraph\">All\u2019interno di questi input ed output, possiamo distinguere tra\u00a0<strong>fornitori<\/strong>\u00a0(chi o cosa fornisce l\u2019input per il processo) e\u00a0<strong>clienti<\/strong>\u00a0(il destinatario dell\u2019output), che possono essere interni od esterni. Pensiamo alla differenza tra i\u00a0<strong>processi di customer service e di assunzione del personale<\/strong>: i primi servono clienti esterni, i secondi clienti interni (altri processi dell\u2019organizzazione). L\u2019obiettivo ultimo del processo \u00e8 la soddisfazione delle esigenze del proprio cliente, secondo la filosofia \u201c<strong>catena cliente-fornitore<\/strong>\u201d. \u00a0<\/p><p class=\"reader-text-block__paragraph\">La conoscenza della propria\u00a0<strong>organizzazione procedurale<\/strong>\u00a0(ovvero il\u00a0<strong>come<\/strong>\u00a0un\u2019organizzazione lavora) \u00e8 alla base della\u00a0<strong>gestione della qualit\u00e0<\/strong>\u00a0(es. la ISO 9001 richiede una formalizzazione dei processi che hanno un impatto sulla qualit\u00e0 del prodotto\/servizio), ma anche delle\u00a0<strong>principali norme in ambito gestionale<\/strong>\u00a0(es. la ISO 14001 per la gestione ambientale o OHSAS 18001 per la gestione della sicurezza e salute sul posto di lavoro). Il focus sul\u00a0<strong>come<\/strong>\u00a0pu\u00f2 diventare la base anche per definire\u00a0<strong>l\u2019organizzazione strutturale<\/strong>\u00a0(chi si occupa di cosa). \u00a0<\/p><p class=\"reader-text-block__paragraph\">Cos\u00ec come spiegato nel\u00a0<a href=\"https:\/\/www.francoangeli.it\/Libro\/Il-process-mapping-in-pratica.-Descrivere-i-processi-in-modo-intuitivo.-Individuare-lacune,-inefficienze,-doppioni.-Formalizzare-le-procedure?Id=21930\">libro<\/a>\u00a0di Gandolfi, Bortoletto e Frigo-Mosca, il\u00a0<strong>Process Mapping<\/strong>, ovvero la\u00a0<strong>descrizione dettagliata<\/strong>\u00a0dei propri processi, deve essere il punto di partenza per una\u00a0<strong>vera gestione dei processi (BPM).<\/strong>\u00a0Il fatto stesso di descrivere in modo dettagliato i processi aiuta, infatti, ad evidenziare le lacune, le inefficienze, i doppioni organizzativi, le incongruenze ecc, in modo da poterli reingegnerizzare.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4c1281 elementor-widget elementor-widget-image\" data-id=\"a4c1281\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"233\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/12\/BusinessProcessManagement-1024x298.png\" class=\"attachment-large size-large wp-image-31690 lazyload\" alt=\"\" data-srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/12\/BusinessProcessManagement-1024x298.png 1024w, https:\/\/wegg.it\/wp-content\/uploads\/2022\/12\/BusinessProcessManagement-300x87.png 300w, https:\/\/wegg.it\/wp-content\/uploads\/2022\/12\/BusinessProcessManagement-768x224.png 768w, https:\/\/wegg.it\/wp-content\/uploads\/2022\/12\/BusinessProcessManagement-1536x447.png 1536w, https:\/\/wegg.it\/wp-content\/uploads\/2022\/12\/BusinessProcessManagement-2048x596.png 2048w, https:\/\/wegg.it\/wp-content\/uploads\/2022\/12\/BusinessProcessManagement-18x5.png 18w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/233;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa7d08c elementor-widget elementor-widget-text-editor\" data-id=\"aa7d08c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"reader-text-block__paragraph\">Nelle aziende solitamente si possono distinguere\u00a0<strong>tre tipologie<\/strong>\u00a0(o famiglie di processi): \u00a0<\/p><ul><li><strong>Processi di management<\/strong>: ovvero di governance, tutti quelli con cui la direzione guida e orienta le attivit\u00e0 e la struttura dell\u2019organizzazione, sia a livello strategico sia a livello operativo<\/li><li><strong>Processi chiave (o di business)<\/strong>: che sono quelli con cui l\u2019organizzazione genera il valore aggiunto (quello per cui il cliente finale \u00e8 disposto a pagare)<\/li><li><strong>Processi di gestione delle risorse (o di supporto)<\/strong>: sono quelli che mettono a disposizione del resto dell\u2019organizzazione\u00a0<strong>le strutture e le risorse<\/strong>\u00a0(umane, finanziarie, materiali, tecnologiche ecc.) necessarie al suo funzionamento. Pensiamo ai processi di funzioni aziendali come HR, AFC, IT ecc.\u00a0<\/li><\/ul><p class=\"reader-text-block__paragraph\"><br \/>La cosa interessante dei\u00a0<strong>processi di gestione delle risorse<\/strong>\u00a0(o di supporto), che si riferiscono a tutta l\u2019organizzazione, \u00e8\u00a0<strong>la relazione output-input<\/strong>\u00a0con i processi chiave dell\u2019azienda: l\u2019output dei loro processi diventa l\u2019input per i processi chiave. Pensiamo ai servizi IT: senza di essi, il funzionamento stesso dell\u2019azienda \u00e8 a rischio.\u00a0\u00a0<\/p><p class=\"reader-text-block__paragraph\">Nell\u2019ambito del\u00a0<strong>Process Management<\/strong>, le aziende tendono per\u00f2 a concentrarsi sui loro\u00a0<strong>processi di management e di business<\/strong>, tralasciando invece i processi di supporto e quindi hanno solo una radiografia parziale per vedere dietro le quinte del loro grande teatro organizzativo. \u00a0<\/p><p class=\"reader-text-block__paragraph\">Come consulenti, ci occupiamo soprattutto di fare\u00a0<strong>radiografie dei processi di supporto per conoscerli, strutturarli e ottimizzarli<\/strong>\u00a0e il primo passo \u00e8 sicuramente il\u00a0<strong>Process Mapping.\u00a0<\/strong>Tramite intervista,<strong>\u00a0<\/strong>raccogliamo le informazioni per organizzarle in un\u00a0<strong>flow chart o diagramma di flusso<\/strong>\u00a0(con il supporto di strumenti di visualizzazione come Microsoft Visio).<\/p><p class=\"reader-text-block__paragraph\">In particolare, usiamo\u00a0<strong>diagrammi inter-funzionali<\/strong>: vediamo il flusso di lavoro attraverso\u00a0<strong>le unit\u00e0 funzionali coinvolte.\u00a0<\/strong>Un processo di supporto, infatti, spesso non \u00e8 riferito solo al settore di riferimento, ma richiede la\u00a0<strong>collaborazione di altre funzioni aziendali o degli strumenti di altre funzioni aziendali<\/strong>. Il gestionale, ad esempio, potrebbe essere in carico ad AFC ma rappresenta l\u2019input per altri processi di supporto.\u00a0<\/p><p class=\"reader-text-block__paragraph\">In questo modo, disegnando (sotto una mappa dei simboli che si possono usare), vediamo immediatamente dove (e quante volte) gli attori dei processi sono coinvolti nel flusso delle attivit\u00e0 e cos\u00ec pure i\u00a0<strong>pattern di interazione<\/strong>\u00a0tra i diversi attori. Dove si biforcano, ad esempio, pu\u00f2 essere secondo la modalit\u00e0 OR (o uno o l\u2019altro) o secondo la modalit\u00e0 AND (le attivit\u00e0 si eseguono in parallelo).\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-717d7e9 elementor-widget elementor-widget-image\" data-id=\"717d7e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"273\" height=\"300\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/12\/DiagrammaSimboli-273x300.png\" class=\"attachment-medium size-medium wp-image-31691 lazyload\" alt=\"\" data-srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/12\/DiagrammaSimboli-273x300.png 273w, https:\/\/wegg.it\/wp-content\/uploads\/2022\/12\/DiagrammaSimboli-11x12.png 11w, https:\/\/wegg.it\/wp-content\/uploads\/2022\/12\/DiagrammaSimboli.png 660w\" data-sizes=\"(max-width: 273px) 100vw, 273px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 273px; --smush-placeholder-aspect-ratio: 273\/300;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6da3d72 elementor-widget elementor-widget-text-editor\" data-id=\"6da3d72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"reader-text-block__paragraph\">A corredo di questa rappresentazione, non devono mancare: \u00a0<\/p><p class=\"reader-text-block__paragraph\">1)\u00a0le\u00a0<strong>indicazioni sul flusso dei dati\/informazioni<\/strong>\u00a0(data flow diagram): accanto al flusso temporale\/logico delle attivit\u00e0, individuiamo anche il flusso di dati e di supporti cartacei\/informatici utilizzati per svolgere ogni singola attivit\u00e0.<\/p><p class=\"reader-text-block__paragraph\">2)\u00a0Il posizionamento dei\u00a0<strong>diversi indicatori di performance<\/strong>: dobbiamo inserire gli indicatori usati per misurare ogni processo \u00a0<\/p><p class=\"reader-text-block__paragraph\">Il diagramma inter-funzionale \u00e8 il primo passo\u00a0<strong>per l\u2019analisi dei processi<\/strong>\u00a0(lo step successivo in ambito BPM) perch\u00e9 permette di identificare\u00a0<strong>flussi tortuosi e poco razionali, continui passaggi tra reparti e interfacce<\/strong>. Ma anche per capire quali processi sono misurati: gli indicatori sono bilanciati? Sono concentrati su pochi processi? L\u2019assegnazione degli indicatori tralascia processi fondamentali?<\/p><p class=\"reader-text-block__paragraph\">In particolar modo ci concentriamo sui\u00a0<strong>processi di supporto<\/strong>, perch\u00e9 sono strettamente correlati alla\u00a0<strong>riuscita dei processi chiave<\/strong>, su cui si regge il business dell\u2019azienda. Noi partiamo dal Process Mapping: descriviamo i processi per poi analizzarli, ridisegnarli e infine\u2026 trasformarli, con il\u00a0<strong>supporto della tecnologia<\/strong>. La\u00a0<a href=\"https:\/\/wegg.it\/digital-service-experience\/\">nostra consulenza<\/a>\u00a0attraversa tutte le fasi del percorso di Business Process Management, ma \u2013 contrariamente a quanto si pensa (siamo consulenti IT!) \u2013 la tecnologia scende in campo solo quando siamo davanti alla porta, pronti per il goal decisivo\u2026 ovvero quando si parla di\u00a0<strong>Process Transformation.\u00a0<\/strong>\u00a0<\/p><p class=\"reader-text-block__paragraph\">\u00a0La tecnologia, infatti, diventa solo\u00a0<strong>un modo per lavorare meglio<\/strong>: i\u00a0<strong>flussi ri-disegnati dall\u2019analisi consulenziale\u00a0<\/strong>vengono trasposti su uno strumento in grado di\u00a0<strong>standardizzarli, misurarli e ottimizzarli.<\/strong><\/p><p>\u00a0<\/p><p><em>Articolo a firma di <a href=\"https:\/\/www.linkedin.com\/in\/fclabot\/\">Francesco Clabot<\/a>, CTO di WEGG e docente di ITSM all&#8217;Universit\u00e0 di Padova<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d4c0349\" data-id=\"d4c0349\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54a6278 elementor-widget elementor-widget-text-editor\" data-id=\"54a6278\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Approfondimenti<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dceb23 elementor-grid-1 elementor-posts--thumbnail-none elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-posts\" data-id=\"6dceb23\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;1&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-37412 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-asset-management category-riduzione-spesa-it category-spend-optimization tag-compliance tag-contratti-sap tag-riduzione-spesa tag-sap tag-sap-for-me tag-software-asset-management\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/licenze-contratti-e-consumi-cloud-in-sap-for-me-il-nostro-feedback-2\/\" >\n\t\t\t\tLicenze, contratti e consumi cloud in SAP For Me: il nostro feedback\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-26181 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-business-process-management category-digital-service-experience category-digitalizzazione-processi category-migliorare-erogazione-servizi tag-digitale tag-digitalizzazione tag-servizi\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/self-service-digitale-i-vantaggi\/\" >\n\t\t\t\tSelf-service digitale: perch\u00e9 funziona\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-37996 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-asset-management category-riduzione-spesa-it category-spend-optimization\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/stop-alle-licenze-perpetue-per-adobe-acrobat-valutazioni-da-fare\/\" >\n\t\t\t\tStop alle licenze perpetue per Adobe Acrobat: valutazioni da fare\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-37540 post type-post status-publish format-standard has-post-thumbnail hentry category-asset-management category-gestione-asset-it category-live-event tag-sap-licensing tag-sap-s-4-hana tag-sap-s-4-hana-cloud\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/road-to-sap-s-4-hana-webinar-con-p4i-e-accompany\/\" >\n\t\t\t\tRoad to SAP S\/4 HANA: webinar con P4I e Accompany\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-24382 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-business-process-management category-digital-experience category-digital-service-experience category-migliorare-erogazione-servizi category-process-automation category-process-measurement tag-business-process-management tag-digital-experience tag-enterprise-service-management tag-process-automation tag-process-measurement tag-service-management\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/service-management-come-applicarlo-all-intera-azienda\/\" >\n\t\t\t\tOltre le barriere di processo: il Service Management applicato all&#8217;intera azienda\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-41567 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-asset-management category-cloud-management category-financial-management category-gestione-asset-it category-gestione-budget-it category-riduzione-spesa-it category-rinegoziazione-contratti category-risk-avoidance category-spend-optimization tag-contratti-microsoft-ea tag-costi-azure-mca tag-incremento-costi-licenze tag-microsoft-customer-agreement tag-microsoft-licenze-cloud tag-microsoft-mca-e tag-ottimizzazione-contratti-microsoft tag-software-asset-management tag-soluzioni-licenze-microsoft tag-transizione-ea-mca\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/microsoft-addio-livelli-di-sconto-nei-contratti-ea-e-mpsa\/\" >\n\t\t\t\tMicrosoft uniforma i prezzi dei servizi online: addio livelli di sconto nei contratti EA e MPSA\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bc87895 elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bc87895\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e6f41e\" data-id=\"7e6f41e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01244f8 elementor-widget elementor-widget-image\" data-id=\"01244f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/04\/02-s-pattern02.png\" title=\"02-s pattern02\" alt=\"02-s pattern02\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1655px; --smush-placeholder-aspect-ratio: 1655\/388;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb98fd6 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"cb98fd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Livello_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 92.25 92.25\" style=\"enable-background:new 0 0 92.25 92.25;\" xml:space=\"preserve\"><polygon points=\"90.25,2.93 90.25,88.84 1.41,0 0,1.41 88.84,90.25 2.93,90.25 2.93,92.25 92.25,92.25 92.25,2.93 \"><\/polygon><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f32d69c elementor-widget elementor-widget-heading\" data-id=\"f32d69c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vorresti mappare i tuoi processi aziendali per ottimizzarli?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a20b313 elementor-widget elementor-widget-heading\" data-id=\"a20b313\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CONTATTACI PER APPROFONDIRE!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe88395 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fe88395\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-372754d elementor-button-align-center elementor-widget elementor-widget-form\" data-id=\"372754d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Contattaci per una consulenza\" aria-label=\"Contattaci per una consulenza\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"31686\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"372754d\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Process Mapping: perch\u00e9 dobbiamo fare una radiografia dei processi aziendali - WEGG\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"31686\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCognome:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_298f6a1 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_298f6a1\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail aziendale:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_298f6a1]\" id=\"form-field-field_298f6a1\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_fa5f1b6 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fa5f1b6\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNumero di Telefono:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_fa5f1b6]\" id=\"form-field-field_fa5f1b6\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Sono accettati solo numeri e caratteri telefonici (#, -, *, ecc.).\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_c83c665 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c83c665\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRuolo aziendale:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_c83c665]\" id=\"form-field-field_c83c665\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSpiegaci meglio la tua situazione:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_687c4cc elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_687c4cc]\" id=\"form-field-field_687c4cc\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\" checked=\"checked\">\n\t\t\t\t<label for=\"form-field-field_687c4cc\">Ho preso visione dell'<a href=\"https:\/\/wegg.it\/privacy-policy\">informativa privacy<\/a> di WEGG e acconsento il trattamento dei miei dati.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_ea8ed71 elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_ea8ed71]\" id=\"form-field-field_ea8ed71\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-field_ea8ed71\">Voglio rimanere in contatto con WEGG e ricevere contenuti gratuiti.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_d2bf274]\" id=\"form-field-field_d2bf274\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Invia<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Perch\u00e9 il Process Mapping \u00e8 la base di partenza per digitalizzare i processi aziendali e ottimizzare le prestazioni di business?<\/p>","protected":false},"author":8828,"featured_media":31687,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[14,25,24,111],"tags":[29,204,136,203],"class_list":["post-31686","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-approfondimenti","category-business-process-management","category-digital-service-experience","category-digitalizzazione-processi","tag-business-process-management","tag-digital-service-experience","tag-digitalizzazione-processi","tag-process-mapping"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Process Mapping: perch\u00e9 dobbiamo fare una radiografia dei processi aziendali - WEGG<\/title>\n<meta name=\"description\" content=\"Perch\u00e9 il Process Mapping \u00e8 la base di partenza per digitalizzare 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