{"id":24969,"date":"2022-07-27T14:08:52","date_gmt":"2022-07-27T14:08:52","guid":{"rendered":"https:\/\/wegg.it\/?p=24969"},"modified":"2024-02-02T09:46:41","modified_gmt":"2024-02-02T09:46:41","slug":"misurare-digital-experience-utenti","status":"publish","type":"post","link":"https:\/\/wegg.it\/eng\/misurare-digital-experience-utenti\/","title":{"rendered":"Digital Experience: come si misura?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"24969\" class=\"elementor elementor-24969\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53e0c95 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53e0c95\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-531edbf\" data-id=\"531edbf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bb2f54 elementor-hidden-mobile elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"8bb2f54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Livello_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 92.25 92.25\" style=\"enable-background:new 0 0 92.25 92.25;\" xml:space=\"preserve\"><polygon points=\"90.25,2.93 90.25,88.84 1.41,0 0,1.41 88.84,90.25 2.93,90.25 2.93,92.25 92.25,92.25 92.25,2.93 \"><\/polygon><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ee191b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ee191b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2c6e3a6\" data-id=\"2c6e3a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20926b3 elementor-widget elementor-widget-image\" data-id=\"20926b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/07\/brooke-cagle-JBwcenOuRCg-1024x683.jpg\" class=\"attachment-large size-large wp-image-25617\" alt=\"\" srcset=\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/07\/brooke-cagle-JBwcenOuRCg-1024x683.jpg 1024w, https:\/\/wegg.it\/wp-content\/uploads\/2022\/07\/brooke-cagle-JBwcenOuRCg-300x200.jpg 300w, https:\/\/wegg.it\/wp-content\/uploads\/2022\/07\/brooke-cagle-JBwcenOuRCg-768x512.jpg 768w, https:\/\/wegg.it\/wp-content\/uploads\/2022\/07\/brooke-cagle-JBwcenOuRCg-1536x1024.jpg 1536w, https:\/\/wegg.it\/wp-content\/uploads\/2022\/07\/brooke-cagle-JBwcenOuRCg.jpg 1587w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-025de72 elementor-widget elementor-widget-post-info\" data-id=\"025de72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-8dd652e elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/wegg.it\/eng\/2022\/07\/27\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>July 27, 2022<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3e7748 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"a3e7748\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Digital Experience: come si misura?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71e4747 elementor-widget elementor-widget-text-editor\" data-id=\"71e4747\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-selectable-paragraph=\"\"><em>Come si fa a capire se i nostri utenti stanno vivendo una <strong>buona Digital Experience<\/strong>? Come si fa a misurarla?<\/em><\/p>\n<p id=\"eb5b\" class=\"pw-post-body-paragraph la lb iz lc b ld le ka lf lg lh kd li lj lk ll lm ln lo lp lq lr ls lt lu lv is gb\" data-selectable-paragraph=\"\">Saranno almeno\u00a0<strong class=\"lc ja\">cinque i giorni al mese di lavoro da remoto<\/strong>, secondo la societ\u00e0\u00a0<strong class=\"lc ja\">Global Workplace Analytics:\u00a0<\/strong>entro il 2025, per oltre il 70% della forza lavoro, l\u2019<strong class=\"lc ja\">ibridazione<\/strong>\u00a0sar\u00e0 il\u00a0<strong class=\"lc ja\">new normal<\/strong>. Dipendenti collocati nello stesso\u00a0<strong class=\"lc ja\">spazio fisico (l\u2019ufficio)<\/strong>\u00a0collaboreranno con altri che\u00a0<strong class=\"lc ja\">lavorano da remoto<\/strong>.<\/p>\n<p id=\"1c12\" class=\"pw-post-body-paragraph la lb iz lc b ld le ka lf lg lh kd li lj lk ll lm ln lo lp lq lr ls lt lu lv is gb\" data-selectable-paragraph=\"\">Una soluzione che concilia\u00a0<strong class=\"lc ja\">i benefici del\u00a0<\/strong><a class=\"au lw\" href=\"https:\/\/wegg.it\/lavoro-agile-necessita-aziende\/\" target=\"_blank\" rel=\"noopener ugc nofollow\"><strong class=\"lc ja\">lavoro a distanza<\/strong><\/a>\u00a0(flessibilit\u00e0, maggior soddisfazione dei dipendenti, ottimizzazione dei costi, inquinamento ridotto) con i\u00a0<strong class=\"lc ja\">punti di forza del<\/strong>\u00a0<strong class=\"lc ja\">lavoro in presenza<\/strong>, come il networking, la socializzazione, la maggiore creativit\u00e0 dovuta al\u00a0<strong class=\"lc ja\">coordinamento e alla collaborazione faccia a faccia<\/strong>.<\/p>\n<p id=\"9aba\" class=\"pw-post-body-paragraph la lb iz lc b ld le ka lf lg lh kd li lj lk ll lm ln lo lp lq lr ls lt lu lv is gb\" data-selectable-paragraph=\"\">Ma l\u2019<strong class=\"lc ja\">ibridazione<\/strong>, se non gestita bene, crea\u00a0<strong class=\"lc ja\">differenze all\u2019interno dei team<\/strong>\u00a0che possono danneggiare le relazioni, impedire una collaborazione efficace e ridurre le prestazioni. Pensiamo all\u2019<strong class=\"lc ja\">accesso alle risorse\u00a0<\/strong>in ufficio, facilitato da\u00a0<strong class=\"lc ja\">tecnologie e infrastrutture ad hoc<\/strong>\u00a0per supportare il lavoro. E pensiamo alla stessa situazione da remoto:\u00a0<strong class=\"lc ja\">livelli di visibilit\u00e0 ridotti<\/strong>,\u00a0<strong class=\"lc ja\">infrastrutture inefficienti<\/strong>, tecnologie\u00a0<strong class=\"lc ja\">non adeguate<\/strong>. Il tutto mentre le stesse persone\u00a0<strong class=\"lc ja\">devono<\/strong>\u00a0<strong class=\"lc ja\">collaborare insieme<\/strong>, con uno svantaggio che\u00a0<strong class=\"lc ja\">pesa come un macigno<\/strong>\u00a0su chi non \u00e8 presente.<\/p>\n<p id=\"be9b\" class=\"pw-post-body-paragraph la lb iz lc b ld le ka lf lg lh kd li lj lk ll lm ln lo lp lq lr ls lt lu lv is gb\" data-selectable-paragraph=\"\">Come fanno le organizzazioni a capire se i propri dipendenti stanno vivendo\u00a0<strong class=\"lc ja\">un\u2019esperienza digitale soddisfacente<\/strong>, alla pari con l\u2019ufficio?<\/p>\n\n<h2 id=\"643d\" class=\"lx ly iz bn lz ma mb mc md me mf mg mh lj mi mj mk ln ml mm mn lr mo mp mq mr gb\" data-selectable-paragraph=\"\"><strong class=\"ba\">La convergenza di tre fattori<\/strong><\/h2>\n<p id=\"1547\" class=\"pw-post-body-paragraph la lb iz lc b ld ms ka lf lg mt kd li lj mu ll lm ln mv lp lq lr mw lt lu lv is gb\" data-selectable-paragraph=\"\">Una buona esperienza digitale si fonda su\u00a0<strong class=\"lc ja\">tre fattori determinanti<\/strong>:<\/p>\n<p id=\"a598\" class=\"pw-post-body-paragraph la lb iz lc b ld le ka lf lg lh kd li lj lk ll lm ln lo lp lq lr ls lt lu lv is gb\" data-selectable-paragraph=\"\"><strong class=\"lc ja\">1) produttivit\u00e0<\/strong><\/p>\n<p id=\"9f38\" class=\"pw-post-body-paragraph la lb iz lc b ld le ka lf lg lh kd li lj lk ll lm ln lo lp lq lr ls lt lu lv is gb\" data-selectable-paragraph=\"\"><strong class=\"lc ja\">2) sicurezza<\/strong><\/p>\n<p id=\"5d50\" class=\"pw-post-body-paragraph la lb iz lc b ld le ka lf lg lh kd li lj lk ll lm ln lo lp lq lr ls lt lu lv is gb\" data-selectable-paragraph=\"\"><strong class=\"lc ja\">3) servizio<\/strong><\/p>\n<p id=\"6fcc\" class=\"pw-post-body-paragraph la lb iz lc b ld le ka lf lg lh kd li lj lk ll lm ln lo lp lq lr ls lt lu lv is gb\" data-selectable-paragraph=\"\">Per dirla con la terminologia IT, si auspica una convergenza tra\u00a0<strong class=\"lc ja\">UEM (Unified Endpoint Management), Security e IT Service Management.\u00a0<\/strong>Ovvero la\u00a0<strong class=\"lc ja\">gestione dei device<\/strong>, la gestione della\u00a0<strong class=\"lc ja\">sicurezza dei device<\/strong>\u00a0e la gestione dei\u00a0<strong class=\"lc ja\">servizi IT<\/strong>. Cosa si intende?<\/p>\n<p id=\"bba2\" class=\"pw-post-body-paragraph la lb iz lc b ld le ka lf lg lh kd li lj lk ll lm ln lo lp lq lr ls lt lu lv is gb\" data-selectable-paragraph=\"\"><strong class=\"lc ja\">1)\u00a0<\/strong>Il device deve\u00a0<strong class=\"lc ja\">essere gestito<\/strong>\u00a0in modo tale da prevenire\u00a0<strong class=\"lc ja\">eventuali blocchi alla produttivit\u00e0<\/strong>, quindi essere\u00a0<strong class=\"lc ja\">configurato correttamente<\/strong>\u00a0ed essere continuamente oggetto di\u00a0<strong class=\"lc ja\">screening<\/strong>, per cogliere i segnali e risolverli prima che impattino sull\u2019utente. Parliamo di situazioni legate alla sua configurazione, agli\u00a0<strong class=\"lc ja\">applicativi installati<\/strong>\u00a0(aggiornamenti ecc.), alle\u00a0<strong class=\"lc ja\">prestazioni del dispositivo<\/strong>\u00a0(spazio disco, memoria, batteria ecc.) e alla sua\u00a0<strong class=\"lc ja\">connettivit\u00e0. <\/strong>L&#8217;utente soddisfatto \u00e8 quello che non si accorge di nulla, dato che la prevenzione dei malfunzionamenti dovrebbe evitare di bloccarlo nella sua operativit\u00e0.\u00a0La difficolt\u00e0 \u00e8 per\u00f2 riuscire a\u00a0<strong class=\"lc ja\">monitorare e intervenire in tempo<\/strong>, considerando le migliaia di device gestiti dall\u2019intera azienda e garantire\u00a0<strong class=\"lc ja\">un\u2019esperienza coerente<\/strong><strong class=\"lc ja\">\u00a0tra di essi<\/strong>.<\/p>\n<p id=\"b7c1\" class=\"pw-post-body-paragraph la lb iz lc b ld le ka lf lg lh kd li lj lk ll lm ln lo lp lq lr ls lt lu lv is gb\" data-selectable-paragraph=\"\"><strong class=\"lc ja\">2)<\/strong>\u00a0Il device deve\u00a0<strong class=\"lc ja\">essere protetto<\/strong>, ovvero\u00a0<strong class=\"lc ja\">tutelato dai potenziali rischi<\/strong>\u00a0<strong class=\"lc ja\">alla sicurezza<\/strong>, come possono esserlo applicativi con vulnerabilit\u00e0 non gestite o non pi\u00f9 supportati, situazioni non conformi, minacce esterne (software malevolo, phising ecc.), accessi e reti non verificate. Se si dovesse verificare un attacco hacker o interruzioni per sistemi non aggiornati, l\u2019utente sarebbe il primo a pagarne le conseguenze: non pu\u00f2 lavorare e accedere ai dati aziendali.<\/p>\n<p id=\"1e3a\" class=\"pw-post-body-paragraph la lb iz lc b ld le ka lf lg lh kd li lj lk ll lm ln lo lp lq lr ls lt lu lv is gb\" data-selectable-paragraph=\"\"><strong class=\"lc ja\">3)<\/strong>\u00a0Per garantire uno standard alto di\u00a0<strong class=\"lc ja\">servizi IT, sicurezza e connettivit\u00e0<\/strong>, l\u2019utente deve poter richiedere la\u00a0<strong class=\"lc ja\">risoluzione tempestiva dei problemi<\/strong>\u00a0relativi ai device utilizzati, in qualsiasi momento e in qualsiasi luogo. Deve poter avanzare richieste in modo semplice e avere dall\u2019altra parte personale in grado di identificare in tempo reale il problema e il suo contesto e di intervenire subito, con funzioni di\u00a0<strong class=\"lc ja\">controllo remoto<\/strong>.<\/p>\n\n<h2 id=\"d30a\" class=\"lx ly iz bn lz ma mb mc md me mf mg mh lj mi mj mk ln ml mm mn lr mo mp mq mr gb\" data-selectable-paragraph=\"\"><strong class=\"ba\">La situazione reale<\/strong><\/h2>\n<p id=\"a7d5\" class=\"pw-post-body-paragraph la lb iz lc b ld ms ka lf lg mt kd li lj mu ll lm ln mv lp lq lr mw lt lu lv is gb\" data-selectable-paragraph=\"\">Nella maggior parte delle aziende, manca per\u00f2 un\u00a0<strong class=\"lc ja\">sistema di gestione centralizzato<\/strong>\u00a0che metta in relazione questi\u00a0<strong class=\"lc ja\">tre diversi fattori<\/strong>. Come fanno a misurare l\u2019esperienza digitale vissuta? I team di Service Desk solitamente ricorrono a sondaggi per misurare la soddisfazione degli utenti, ma sono tardivi o limitati negli scopi. Oppure si calcola il\u00a0<strong class=\"lc ja\">tempo medio di risoluzione dei ticket<\/strong>, ma sono metriche che non tengono conto di altri fattori \u2014 gestione e sicurezza \u2014 che spesso sono in carico ad altri team IT.<\/p>\n<p id=\"25b4\" class=\"pw-post-body-paragraph la lb iz lc b ld le ka lf lg lh kd li lj lk ll lm ln lo lp lq lr ls lt lu lv is gb\" data-selectable-paragraph=\"\">In conclusione, non si riesce ad avere una visione d\u2019insieme\u00a0<strong class=\"lc ja\">dell\u2019esperienza vissuta<\/strong>\u00a0dai dipendenti mentre lavorano da remoto.<\/p>\n\n<h2 id=\"2d0f\" class=\"lx ly iz bn lz ma mb mc md me mf mg mh lj mi mj mk ln ml mm mn lr mo mp mq mr gb\" data-selectable-paragraph=\"\"><strong class=\"ba\">Come risolverla: il Digital Experience Score (DEX)<\/strong><\/h2>\n<p id=\"7cad\" class=\"pw-post-body-paragraph la lb iz lc b ld ms ka lf lg mt kd li lj mu ll lm ln mv lp lq lr mw lt lu lv is gb\" data-selectable-paragraph=\"\">La soluzione \u00e8 quindi ricorrere a un\u00a0<strong class=\"lc ja\">sistema di controllo<\/strong>\u00a0in grado di integrare questi tre aspetti \u2014 gestione, sicurezza, servizi IT \u2014 in una sola piattaforma e sfruttare l\u2019AI per mettere in correlazione i diversi indicatori.<\/p>\n<p id=\"89f8\" class=\"pw-post-body-paragraph la lb iz lc b ld le ka lf lg lh kd li lj lk ll lm ln lo lp lq lr ls lt lu lv is gb\" data-selectable-paragraph=\"\">Si potrebbe quindi ottenere un\u00a0<strong class=\"lc ja\">Digital Experience Score (DEX)\u00a0<\/strong>per una visione olistica e approfondita dell\u2019esperienza vissuta dalla persona, attraverso i\u00a0<strong class=\"lc ja\">dispositivi, i sistemi operativi e le applicazioni utilizzate.\u00a0<\/strong>Si possono impostare delle soglie di criticit\u00e0, da 0 a 100. Ad esempio, un punteggio 0\u201335 potrebbe essere sintomo di una scarsa esperienza, da 35 a 75 potrebbe indicare un\u2019esperienza migliorabile, dai 75 in su buona.<\/p>\n<p id=\"4d08\" class=\"pw-post-body-paragraph la lb iz lc b ld le ka lf lg lh kd li lj lk ll lm ln lo lp lq lr ls lt lu lv is gb\" data-selectable-paragraph=\"\">Aggregare i dati della gestione dei servizi IT, della gestione dei dispositivi e della postura di sicurezza faciliterebbe anche la\u00a0<strong class=\"lc ja\">scalabilit\u00e0 dei team IT<\/strong>: il rilevamento dei potenziali problemi permetterebbe di codificare le azioni di intervento e automatizzarle con il supporto di AI e bot.<\/p>\n<p id=\"fe11\" class=\"pw-post-body-paragraph la lb iz lc b ld le ka lf lg lh kd li lj lk ll lm ln lo lp lq lr ls lt lu lv is gb\" data-selectable-paragraph=\"\">Pensiamo a modelli statistici che analizzano lo storico dati di gestione per identificare comportamenti anomali oppure a\u00a0<strong class=\"lc ja\">processi di data mining<\/strong>\u00a0che mettendo in relazione gli indicatori forniscono\u00a0<strong class=\"lc ja\">raccomandazioni<\/strong>\u00a0in base all\u2019urgenza misurata.<\/p>\n<p id=\"0b59\" class=\"pw-post-body-paragraph la lb iz lc b ld le ka lf lg lh kd li lj lk ll lm ln lo lp lq lr ls lt lu lv is gb\" data-selectable-paragraph=\"\">L\u2019attenzione a questa tematica permetterebbe di\u00a0<strong class=\"lc ja\">mettere sullo stesso piano<\/strong>\u00a0i dipendenti che lavorano in ufficio e da remoto e\u00a0<strong class=\"lc ja\">renderebbe la loro collaborazione efficace.<\/strong><\/p>\n<p id=\"f7d7\" class=\"pw-subtitle-paragraph jw iy iz bn b jx jy jz ka kb kc kd ke kf kg kh ki kj kk kl km kn co\"><em>*L&#8217;articolo, a firma Camilla Bottin, \u00e8 stato originariamente pubblicato su <a href=\"https:\/\/medium.com\/catobistrategy\/digital-experience-si-pu%C3%B2-misurare-bb8372bb8ced\" rel=\"dofollow\">Catobium &#8211; Il Magazine dei Writers di Catobi.\u00a0<\/a><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d4c0349\" data-id=\"d4c0349\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54a6278 elementor-widget elementor-widget-text-editor\" data-id=\"54a6278\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Approfondimenti<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dceb23 elementor-grid-1 elementor-posts--thumbnail-none elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-posts\" data-id=\"6dceb23\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;1&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-26165 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-digital-experience category-digital-service-experience category-riduzione-resistenza-cambiamento tag-digitalizzazione tag-tecnologia tag-work-life-balance\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/tecnologia-work-life-balance-legame\/\" >\n\t\t\t\tTecnologia e work-life balance: sono correlati?\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-38056 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-asset-management category-riduzione-spesa-it category-spend-optimization tag-contratti-sap tag-rise-with-sap tag-sap tag-sap-btp tag-sap-s-4-hana tag-sap-s-4-hana-cloud tag-software-asset-management\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/rise-with-sap-come-ottimizzare-i-costi-operativi-legati-alla-piattaforma-sap-btp\/\" >\n\t\t\t\tRise with SAP: come ottimizzare i costi operativi legati alla piattaforma SAP BTP\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-34327 post type-post status-publish format-standard has-post-thumbnail hentry category-business-process-management category-digitalizzazione-processi category-migliorare-erogazione-servizi category-news tag-dex tag-digital-employee-experience tag-enterprise-service-management tag-it-service-management tag-ivanti\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/coopservice-enterprise-service-management\/\" >\n\t\t\t\tUna migliore gestione dei servizi interni: il racconto di Coopservice!\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-42533 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-artificial-intelligence-anywhere category-asset-management category-digitalizzazione-processi category-gestione-asset-it category-monitoraggio-asset-it category-risk-avoidance category-workplace-security tag-compliance-normativa-ai tag-flexera-tecnologia-visibilita tag-gestione-applicazioni-ai tag-monitoraggio-software-aziendali tag-prevenzione-rischi-it tag-rischi-intelligenza-artificiale tag-shadow-ai tag-sicurezza-aziendale-ai tag-software-asset-management tag-soluzioni-shadow-it\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/il-debito-tecnico-invisibile-quello-che-stiamo-creando-oggi-senza-rendersene-conto\/\" >\n\t\t\t\tIl debito tecnico invisibile: quello che stiamo creando oggi senza rendercene conto\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-32106 post type-post status-publish format-standard has-post-thumbnail hentry category-approfondimenti category-asset-management category-gestione-budget-it category-riduzione-spesa-it\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/licensing-java-2023-impatto-budget\/\" >\n\t\t\t\tPerch\u00e9 Java nel 2023 potrebbe distruggere il vostro budget software\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-41499 post type-post status-publish format-standard has-post-thumbnail hentry category-asset-management category-riduzione-non-conformita category-riduzione-spesa-it category-software-non-in-regola category-spend-optimization category-webinar tag-itam tag-licensing-sap tag-rise-with-sap tag-rise-with-sap-licenze tag-sam tag-sap tag-sap-erp tag-software-asset-management tag-spend-optimization\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/wegg.it\/eng\/sap-cloud-erp-cosa-cambia-2025\/\" >\n\t\t\t\tSAP Cloud ERP: evoluzione di RISE o nuovo inizio?\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bc87895 elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bc87895\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e6f41e\" data-id=\"7e6f41e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01244f8 elementor-widget elementor-widget-image\" data-id=\"01244f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/04\/02-s-pattern02.png\" title=\"02-s pattern02\" alt=\"02-s pattern02\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1655px; --smush-placeholder-aspect-ratio: 1655\/388;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb98fd6 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"cb98fd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Livello_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 92.25 92.25\" style=\"enable-background:new 0 0 92.25 92.25;\" xml:space=\"preserve\"><polygon points=\"90.25,2.93 90.25,88.84 1.41,0 0,1.41 88.84,90.25 2.93,90.25 2.93,92.25 92.25,92.25 92.25,2.93 \"><\/polygon><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f32d69c elementor-widget elementor-widget-heading\" data-id=\"f32d69c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vorresti misurare l'esperienza digitale dei tuoi utenti?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a20b313 elementor-widget elementor-widget-heading\" data-id=\"a20b313\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CONTATTACI PER APPROFONDIRE!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe88395 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fe88395\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-372754d elementor-button-align-center elementor-widget elementor-widget-form\" data-id=\"372754d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Contattaci per una consulenza\" aria-label=\"Contattaci per una consulenza\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"24969\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"372754d\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Digital Experience: come si misura? - WEGG\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"24969\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-cognome elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-cognome\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCognome:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[cognome]\" id=\"form-field-cognome\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail aziendale:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_fa5f1b6 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fa5f1b6\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNumero di Telefono:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_fa5f1b6]\" id=\"form-field-field_fa5f1b6\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Sono accettati solo numeri e caratteri telefonici (#, -, *, ecc.).\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_c83c665 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c83c665\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRuolo aziendale:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_c83c665]\" id=\"form-field-field_c83c665\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSpiegaci meglio la tua situazione:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_687c4cc elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_687c4cc]\" id=\"form-field-field_687c4cc\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\" checked=\"checked\">\n\t\t\t\t<label for=\"form-field-field_687c4cc\">Ho preso visione dell'<a href=\"https:\/\/wegg.it\/privacy-policy\">informativa privacy<\/a> di WEGG e acconsento il trattamento dei miei dati.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_ea8ed71 elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_ea8ed71]\" id=\"form-field-field_ea8ed71\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-field_ea8ed71\">Voglio rimanere in contatto con WEGG e ricevere contenuti gratuiti.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_d2bf274]\" id=\"form-field-field_d2bf274\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Invia<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Come si fa a misurare la Digital Experience e a capire se gli utenti stanno vivendo buone esperienze digitali. <\/p>","protected":false},"author":8828,"featured_media":30605,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[14,100,94,71],"tags":[30,123,124,125,88],"class_list":["post-24969","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-approfondimenti","category-riduzione-malfunzionamenti","category-user-experience","category-work-from-anywhere","tag-digital-experience","tag-esperienza-digitale","tag-gestione-servizi-it","tag-sicurezza","tag-workplace-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Digital Experience: come si misura? - WEGG<\/title>\n<meta name=\"description\" content=\"Come si fa a misurare la Digital Experience e a capire se gli utenti stanno vivendo buone esperienze digitali.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wegg.it\/eng\/misurare-digital-experience-utenti\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Digital Experience: come si misura? - WEGG\" \/>\n<meta property=\"og:description\" content=\"Come si fa a misurare la Digital Experience e a capire se gli utenti stanno vivendo buone esperienze digitali.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wegg.it\/eng\/misurare-digital-experience-utenti\/\" \/>\n<meta property=\"og:site_name\" content=\"WEGG\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-27T14:08:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-02T09:46:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/07\/Articolo3.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1587\" \/>\n\t<meta property=\"og:image:height\" content=\"1058\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Camilla Bottin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camilla Bottin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/wegg.it\/misurare-digital-experience-utenti\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/wegg.it\/misurare-digital-experience-utenti\/\"},\"author\":{\"name\":\"Camilla Bottin\",\"@id\":\"https:\/\/www.wegg.it\/#\/schema\/person\/24198ae076770466cc8f909ad75bea89\"},\"headline\":\"Digital Experience: come si misura?\",\"datePublished\":\"2022-07-27T14:08:52+00:00\",\"dateModified\":\"2024-02-02T09:46:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/wegg.it\/misurare-digital-experience-utenti\/\"},\"wordCount\":865,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.wegg.it\/#organization\"},\"image\":{\"@id\":\"https:\/\/wegg.it\/misurare-digital-experience-utenti\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/07\/Articolo3.jpg\",\"keywords\":[\"Digital Experience\",\"esperienza digitale\",\"gestione servizi IT\",\"sicurezza\",\"workplace management\"],\"articleSection\":[\"Approfondimenti\",\"Riduzione malfunzionamenti\",\"User Experience\",\"Work From Anywhere\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/wegg.it\/misurare-digital-experience-utenti\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/wegg.it\/misurare-digital-experience-utenti\/\",\"url\":\"https:\/\/wegg.it\/misurare-digital-experience-utenti\/\",\"name\":\"Digital Experience: come si misura? - WEGG\",\"isPartOf\":{\"@id\":\"https:\/\/www.wegg.it\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/wegg.it\/misurare-digital-experience-utenti\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/wegg.it\/misurare-digital-experience-utenti\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/07\/Articolo3.jpg\",\"datePublished\":\"2022-07-27T14:08:52+00:00\",\"dateModified\":\"2024-02-02T09:46:41+00:00\",\"description\":\"Come si fa a misurare la Digital Experience e a capire se gli utenti stanno vivendo buone esperienze digitali.\",\"breadcrumb\":{\"@id\":\"https:\/\/wegg.it\/misurare-digital-experience-utenti\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/wegg.it\/misurare-digital-experience-utenti\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/wegg.it\/misurare-digital-experience-utenti\/#primaryimage\",\"url\":\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/07\/Articolo3.jpg\",\"contentUrl\":\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/07\/Articolo3.jpg\",\"width\":1587,\"height\":1058},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/wegg.it\/misurare-digital-experience-utenti\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/wegg.it\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Digital Experience: come si misura?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.wegg.it\/#website\",\"url\":\"https:\/\/www.wegg.it\/\",\"name\":\"WEGG\",\"description\":\"The Impact factory\",\"publisher\":{\"@id\":\"https:\/\/www.wegg.it\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.wegg.it\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.wegg.it\/#organization\",\"name\":\"WEGG\",\"url\":\"https:\/\/www.wegg.it\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.wegg.it\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/03\/cropped-WEGG-marchio-RGB.png\",\"contentUrl\":\"https:\/\/wegg.it\/wp-content\/uploads\/2022\/03\/cropped-WEGG-marchio-RGB.png\",\"width\":968,\"height\":236,\"caption\":\"WEGG\"},\"image\":{\"@id\":\"https:\/\/www.wegg.it\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/it.linkedin.com\/company\/wegg-theimpactfactory\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.wegg.it\/#\/schema\/person\/24198ae076770466cc8f909ad75bea89\",\"name\":\"Camilla Bottin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.wegg.it\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/4dfdf1e48dfe6958209ecc04d673e37c0e6743fb4c85ab6199ed40cd200097de?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/4dfdf1e48dfe6958209ecc04d673e37c0e6743fb4c85ab6199ed40cd200097de?s=96&d=mm&r=g\",\"caption\":\"Camilla Bottin\"},\"url\":\"https:\/\/wegg.it\/eng\/author\/cbottin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Digital Experience: come si misura? - WEGG","description":"Come si fa a misurare la Digital Experience e a capire se gli utenti stanno vivendo buone esperienze digitali.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/wegg.it\/eng\/misurare-digital-experience-utenti\/","og_locale":"en_US","og_type":"article","og_title":"Digital Experience: come si misura? - WEGG","og_description":"Come si fa a misurare la Digital Experience e a capire se gli utenti stanno vivendo buone esperienze digitali.","og_url":"https:\/\/wegg.it\/eng\/misurare-digital-experience-utenti\/","og_site_name":"WEGG","article_published_time":"2022-07-27T14:08:52+00:00","article_modified_time":"2024-02-02T09:46:41+00:00","og_image":[{"width":1587,"height":1058,"url":"https:\/\/wegg.it\/wp-content\/uploads\/2022\/07\/Articolo3.jpg","type":"image\/jpeg"}],"author":"Camilla Bottin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Camilla Bottin","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/wegg.it\/misurare-digital-experience-utenti\/#article","isPartOf":{"@id":"https:\/\/wegg.it\/misurare-digital-experience-utenti\/"},"author":{"name":"Camilla Bottin","@id":"https:\/\/www.wegg.it\/#\/schema\/person\/24198ae076770466cc8f909ad75bea89"},"headline":"Digital Experience: come si misura?","datePublished":"2022-07-27T14:08:52+00:00","dateModified":"2024-02-02T09:46:41+00:00","mainEntityOfPage":{"@id":"https:\/\/wegg.it\/misurare-digital-experience-utenti\/"},"wordCount":865,"commentCount":0,"publisher":{"@id":"https:\/\/www.wegg.it\/#organization"},"image":{"@id":"https:\/\/wegg.it\/misurare-digital-experience-utenti\/#primaryimage"},"thumbnailUrl":"https:\/\/wegg.it\/wp-content\/uploads\/2022\/07\/Articolo3.jpg","keywords":["Digital Experience","esperienza digitale","gestione servizi IT","sicurezza","workplace management"],"articleSection":["Approfondimenti","Riduzione malfunzionamenti","User Experience","Work From Anywhere"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/wegg.it\/misurare-digital-experience-utenti\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/wegg.it\/misurare-digital-experience-utenti\/","url":"https:\/\/wegg.it\/misurare-digital-experience-utenti\/","name":"Digital Experience: come si misura? - WEGG","isPartOf":{"@id":"https:\/\/www.wegg.it\/#website"},"primaryImageOfPage":{"@id":"https:\/\/wegg.it\/misurare-digital-experience-utenti\/#primaryimage"},"image":{"@id":"https:\/\/wegg.it\/misurare-digital-experience-utenti\/#primaryimage"},"thumbnailUrl":"https:\/\/wegg.it\/wp-content\/uploads\/2022\/07\/Articolo3.jpg","datePublished":"2022-07-27T14:08:52+00:00","dateModified":"2024-02-02T09:46:41+00:00","description":"Come si fa a misurare la Digital Experience e a capire se gli utenti stanno vivendo buone esperienze digitali.","breadcrumb":{"@id":"https:\/\/wegg.it\/misurare-digital-experience-utenti\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/wegg.it\/misurare-digital-experience-utenti\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/wegg.it\/misurare-digital-experience-utenti\/#primaryimage","url":"https:\/\/wegg.it\/wp-content\/uploads\/2022\/07\/Articolo3.jpg","contentUrl":"https:\/\/wegg.it\/wp-content\/uploads\/2022\/07\/Articolo3.jpg","width":1587,"height":1058},{"@type":"BreadcrumbList","@id":"https:\/\/wegg.it\/misurare-digital-experience-utenti\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/wegg.it\/"},{"@type":"ListItem","position":2,"name":"Digital Experience: come si misura?"}]},{"@type":"WebSite","@id":"https:\/\/www.wegg.it\/#website","url":"https:\/\/www.wegg.it\/","name":"WEGG","description":"The Impact factory","publisher":{"@id":"https:\/\/www.wegg.it\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.wegg.it\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.wegg.it\/#organization","name":"WEGG","url":"https:\/\/www.wegg.it\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.wegg.it\/#\/schema\/logo\/image\/","url":"https:\/\/wegg.it\/wp-content\/uploads\/2022\/03\/cropped-WEGG-marchio-RGB.png","contentUrl":"https:\/\/wegg.it\/wp-content\/uploads\/2022\/03\/cropped-WEGG-marchio-RGB.png","width":968,"height":236,"caption":"WEGG"},"image":{"@id":"https:\/\/www.wegg.it\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/it.linkedin.com\/company\/wegg-theimpactfactory"]},{"@type":"Person","@id":"https:\/\/www.wegg.it\/#\/schema\/person\/24198ae076770466cc8f909ad75bea89","name":"Camilla Bottin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.wegg.it\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/4dfdf1e48dfe6958209ecc04d673e37c0e6743fb4c85ab6199ed40cd200097de?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/4dfdf1e48dfe6958209ecc04d673e37c0e6743fb4c85ab6199ed40cd200097de?s=96&d=mm&r=g","caption":"Camilla Bottin"},"url":"https:\/\/wegg.it\/eng\/author\/cbottin\/"}]}},"_links":{"self":[{"href":"https:\/\/wegg.it\/eng\/wp-json\/wp\/v2\/posts\/24969","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wegg.it\/eng\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wegg.it\/eng\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wegg.it\/eng\/wp-json\/wp\/v2\/users\/8828"}],"replies":[{"embeddable":true,"href":"https:\/\/wegg.it\/eng\/wp-json\/wp\/v2\/comments?post=24969"}],"version-history":[{"count":25,"href":"https:\/\/wegg.it\/eng\/wp-json\/wp\/v2\/posts\/24969\/revisions"}],"predecessor-version":[{"id":36668,"href":"https:\/\/wegg.it\/eng\/wp-json\/wp\/v2\/posts\/24969\/revisions\/36668"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wegg.it\/eng\/wp-json\/wp\/v2\/media\/30605"}],"wp:attachment":[{"href":"https:\/\/wegg.it\/eng\/wp-json\/wp\/v2\/media?parent=24969"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wegg.it\/eng\/wp-json\/wp\/v2\/categories?post=24969"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wegg.it\/eng\/wp-json\/wp\/v2\/tags?post=24969"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}